I was able to reach out to the staff after booking on a third party website and they responded almost immediately. I had questions following the day of booking and prior to arrival and the staff was always kind and very quick to respond. Lupe assisted us when we first arrived. We arrived at 730 am (way before check in). She allowed us to store our luggage in the secure area and then gave us info for traveling as far as taxis, attractions, and restaurants while we waited for check in. On day two of our stay we were at the mall and I called back to the hotel for help with renting a car. Lupe called and was even able to assist us while we were away at the mall. Lupe was very helpful and truly a gem to the hotel. Sorry we didnt get to say goodbye to her as she was off.
Enrique was absolutely fabulous!!! He was always so pleasant and helpful. He gave us tips and ideas regarding places to go and things to do in the area. We had talks about the island, culture, food, music, people, vacation, etc. he is so knowledgeable about it all. Enrique was always attentive with us in the dining room and made everyone in the dining room feel like we were all special guests during breakfast and dinner. He always knew our drinks and had them ready for us! He has a charming personality, very accommodating, the epitome of hospitality, and is definitely an asset to the hotel! We were sorry he was off on Monday because we didn’t get to say goodbye.
I didn’t have as much interaction with Alma as I