2 outdoor pools, pool umbrellas, sun loungers
Check availability

Reviews of Boardwalk Beach Hotel

2.5 out of 5
Boardwalk Beach Hotel
9600 S Thomas Dr, Panama City Beach, FL

Reviews

6.0
Rating 10 - Excellent. 322 out of 1682 reviews" "
Rating 8 - Good. 344 out of 1682 reviews" "
Rating 6 - Okay. 345 out of 1682 reviews" "
Rating 4 - Poor. 283 out of 1682 reviews" "
Rating 2 - Terrible. 388 out of 1682 reviews" "

5.8/10

Cleanliness

6.4/10

Staff & service

6.0/10

Amenities

5.4/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

2/10 Terrible

Lataya

Travelled with family and small children, Business traveller, Travelled with pets
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible serveice would not reccomend pictures on the website are deceiving. Roaches in the room, huge bugs and spiders, bathroom smelled of urine, walls were so dirty with gunk all on them , door did not have under gaurd so anyone could enter our hotel room complained the fisrt day i got there and they didnt fix anything until my last day very unprofessional staff members. I asled to speak with managment which never contacted me we planned on staying more says but left at 7 am the next day. Not happy with this establishment and will never come back to this place at all do not recommend
Stayed 2 nights in Apr 2024

8/10 Good

Leslie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
The ladies at the front desk were so sweet and helpful. Our room was a little out dated but CLEAN!! The security guards were constantly walking the property which made us feel safe. The only complaint I had was they forgot to bring us fresh towels and TP. There were 4 of us so we needed towels after the first night. Rather then keep bothering them I just went and bought a few towels and wash clothes and TP Everyone we came in contact with that worked there was so polite and helpful
Stayed 3 nights in Apr 2024

10/10 Excellent

PHILIP

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access to the beach
Stayed 1 night in Apr 2024

8/10 Good

Amanda

Liked: Cleanliness, staff & service, property conditions & facilities
Clean walking distance
Stayed 2 nights in Apr 2024

6/10 Okay

Quadranique

Travelled with partner
Disliked: Cleanliness
Floors could be cleaner
Stayed 2 nights in Apr 2024

10/10 Excellent

Jennifer, Montgomery

Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
We had a 1st floor room. Loved walking out the door and onto the beach. Floors were vinyl, sandy, and sticky. It didnt appear cleaning service did floors since they had no mops on the cart. There was a broom and dustpan in the room. Besides that, beds were comfortable, everything worked, and plenty of hot water. Enjoyed the tiki bar but we didnt eat at the onsite restaurant. Would have been nice to have a hot tub at one of the 2 pools. Easy walk to Alvin's island and Pineapple Willie's.
Stayed 3 nights in Apr 2024

10/10 Excellent

Piotr

Liked: Cleanliness, staff & service
Perfect place
Stayed 3 nights in Apr 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay.
Stayed 3 nights in Apr 2024

8/10 Good

Shanna

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities
We loved that the ground floor patio rooms opened up right to the beach. We didn't like that i was escorted by security to the front desk the second day of our stay to extend the checkout to late checkout due to their non working phone in the room.
Stayed 1 night in Apr 2024

6/10 Okay

Barbara

Travelled with family
Liked: Staff & service, amenities
Stayed 3 nights in Apr 2024

8/10 Good

GORDON

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet
Stayed 1 night in Apr 2024

6/10 Okay

Jordan

Travelled with family, Travelled with family and small children
Great location, rooms not the best but didnt expect much for the price
Stayed 2 nights in Apr 2024

8/10 Good

rhonda, cottage hills

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
No clean towels
Stayed 4 nights in Apr 2024

2/10 Terrible

Jonathan

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Not only did you guys charge me more than i was shown before check out, you also put me in a different type of room than I booked. Im ready to start looking for a new app. Not being able to get someone on the phone when i have challenges is frustrating too.
Stayed 1 night in Apr 2024

8/10 Good

Virginia

Liked: Cleanliness, staff & service, property conditions & facilities
The tiki bar is amazing
Stayed 4 nights in Apr 2024

6/10 Okay

Crystal

Travelled with pets, Travelled with partner
Disliked: Staff & service
Staff friendliness definitely could be worked on. They also refuse to refund the deposit they take from you.
Stayed 1 night in Mar 2024

2/10 Terrible

Gustavo

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Bathroom was dirty around the frame, the room itself was clean just the issue was the bathroom
Stayed 2 nights in Apr 2024

8/10 Good

Angela

Travelled with family and small children
Liked: Staff & service
Disliked: Property conditions & facilities
I like staying at the boardwalk me and my family have stayed several times. Pros you can fit about six people in one room cons. The futon bunkbeds are not the least bit comfortable the con is that there’s no hot tub on the property but if you’re not into getting into the hot tub at night, this is a perfect way to visit PCB
Stayed 2 nights in Apr 2024

6/10 Okay

Logan

Travelled with family and small children
Disliked: Amenities, property conditions & facilities
Cheap weekend getaway!
Stayed 2 nights in Apr 2024

8/10 Good

Casual

Liked: Cleanliness, staff & service
Walls are thin and the property is dated, BUT not a single bug in sight and staff was supper friendly in my experience. For 80 a night with an ocean front view i couldn't have asked for more!
Stayed 2 nights in Apr 2024

8/10 Good

Denay, Douglasville

Travelled with family
Disliked: Amenities
This place is good for the price. It’s located in a good area to walk to most places. It was fairly clean but housekeeping don’t do much. They will bring you fresh towels and wash cloths. But no making the beds and changing the sheets. They will not come by to vacuum or empty trash. It is conveniently located on the beach and has 2 pools so that was a plus. I would stay here again. Just don’t expect luxury.
Stayed 3 nights in Apr 2024

2/10 Terrible

Kami

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
A lot of people hanging around partying and making noise.. You can tell the property was nice at one time and went down hill. Also i paid for a beach side and in picture showed a balcony and i was one of the 4 rooms with a window that wouldnt open and no balcony.
Stayed 1 night in Apr 2024

2/10 Terrible

LaToya

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a scam, we was told that we would be on the beach, have conjoined rooms, no game room was sent to a near by go because we were told it was the wrong hotel…did not like it contacted bank for refund
Stayed 3 nights in Apr 2024

4/10 Poor

Michael

Disliked: Cleanliness
Arrived at 11 and was told my room wouldn’t. Be ready until 12. Went back to the counter after 12 and was told that the room wasn’t ready and didn’t have to be until 4. Got my room at 3:30 but by then my overnight trip to the beach was soured. I won’t stay there again or recommend the property to anyone.
Stayed 1 night in Apr 2024

8/10 Good

Khanh

Travelled with family
Liked: Cleanliness, staff & service, amenities
I simply like it
Stayed 2 nights in Apr 2024

2/10 Terrible

Makayla

Travelled with family
Disliked: Cleanliness, staff & service
First checking into the hotel the “supervisor” Shawdia had a nasty attitude. I was not greeted nor welcomed in when I arrived. I had to get a guest pass for my second car and the front desk staff was SO rude and acted as if they didn’t want to work there. The shower was nasty like it wasn’t cleaned. And again I had a problem with the front desk doing nothing to help. I bought something from the vending machine and Shawdia had a horrible attitude. Then she proceeded to call security after I asked for her to give me a refund. The property was overall nice but service was 0/10.
Stayed 1 night in Apr 2024

6/10 Okay

Carrie

Travelled with family
Liked: Amenities
Our room wasn't ready, otherwise our room was nice for everyone with the bunk, cute folded towels, luckily a broom was in the room, but when it came night and the wind picked up the window whistles, almost like a scream from the whistling. Come morning I could see the window wasn't sealed.
Stayed 2 nights in Apr 2024

10/10 Excellent

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a nice stay
Stayed 1 night in Apr 2024

10/10 Excellent

HOLLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff real friendly and enjoyed stay
Stayed 4 nights in Apr 2024

10/10 Excellent

Philip

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location.
Stayed 2 nights in Apr 2024

10/10 Excellent

Tonia

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

HOLLY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff real friendly and helpful
Stayed 1 night in Apr 2024

8/10 Good

Tracy

Liked: Staff & service
Disliked: Property conditions & facilities
Room was dirty, there was loud music outside all night and the cable was out the whole time until the last night we was there.
Stayed 2 nights in Apr 2024

2/10 Terrible

Ikramul

Travelled with family
Disliked: Amenities, property conditions & facilities
They don’t provide beach view rooms.
Stayed 1 night in Apr 2024

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

8/10 Good

Jorge

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy parking
Stayed 3 nights in Apr 2024

6/10 Okay

Ashley

Disliked: Cleanliness, property conditions & facilities
Stayed 3 nights in Apr 2024

10/10 Excellent

Jobrina

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024

6/10 Okay

Jay

Travelled with family and small children
Disliked: Property conditions & facilities
Was nice other than the tv didn’t work! Had 3 kids so was rough without a tv
Stayed 2 nights in Apr 2024

4/10 Poor

Patricia

Travelled with family and small children
Disliked: Staff & service, amenities, property conditions & facilities
Great location close to pineapple Willy’s . To get into any of the rooms beside the first floor there are 4 concrete steps this made getting luggage and beach stuff in and out of your room rough. The room we stayed in was very awkward and right from walking in room and bathroom being at an angle. They also advertised two pools . We were not able to go where the condos pool location they had a guard there who said you had to stay in condos
Stayed 2 nights in Apr 2024

6/10 Okay

Vestrida

Travelled with partner
Rooms needs updated,double beds need queen beds however, room was clean. Wouldn’t stay at location again.
Stayed 3 nights in Mar 2024

8/10 Good

nevys

Liked: Cleanliness
Stayed 2 nights in Mar 2024

4/10 Poor

Judy

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The bathroom wasn't cleaned the toilet wasn't clean there was hair left behind in the shower the bedding was thin the access area to the beach near my room was very dark and scary there was no light the pool area wasn't cleaned until the next morning
Stayed 2 nights in Mar 2024

2/10 Terrible

Tina

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the worse place I’ve ever stayed at in my life. Been coming to pc beach for 30 years and decided to try a different place other than bikini beach. Me and my daughter and grandson went there and oh my God!! Or door didn’t lock and there was trash in front of our door and the toilet was disgusting. We waited for maintenance to get there to fix a leak and showed up at 10 at night. I had a broke leg and couldn’t get out to get pizza we ordered and they wouldn’t let them bring it to the room. Door didn’t even have a screw in it. Gonna try to get a refund and hope O can bit of I came maybe they will use the money to fix that place up. It’s horrible and I wouldn’t spend a dime on that place budget or not. If you want to enjoy yourself do not stay here
Stayed 2 nights in Mar 2024

4/10 Poor

Josh

Travelled with family, Travelled with family and small children
Disliked: Property conditions & facilities
Our room was ready at 5pm after sayings it would be at 10am. Shows balcony view of the ocean but was told after they gave me a new room that i was mistaken property view for ocean view... like come on now. Also fire alarm was set off at 2am as a prank. There was a big fight that broke out in the room over ours that woke up my kids....
Stayed 2 nights in Mar 2024

10/10 Excellent

Crystal

Travelled with family and small children
Liked: Cleanliness, amenities
This is our third year here, we actually found a deal for another hotel this year and got there and it just wasn’t homey feeling. I lost money by canceling and going to another hotel but I didn’t care I felt so much better being at the boardwalk. I love a deal and boardwalk always has deals and it’s perfect location. Now there are a few things that need fixed or updated, it’s starting to fall apart but while we was there they was doing some updating!

10/10 Excellent

Juli

Liked: Cleanliness, staff & service
I love the area
Stayed 1 night in Mar 2024

10/10 Excellent

Sadie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was amazing walk straight to the beach we loved it we enjoyed our week
Stayed 7 nights in Mar 2024

10/10 Excellent

Glenn

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024

8/10 Good

Joey, Paducah

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Needs updating which is in progress but still isn’t too bad. Beautiful layout, excellent service, and centrally located to all hot spots
Stayed 5 nights in Mar 2024