Our unit was very clean, nicely decorated, and Amanda was excellent at communicating with us. Check in was easy. First floor location was a good choice in this resort because the elevators were a nightmare. The resort clearly did not put in enough elevators. Couple notes, the sliding door to balcony is very heavy and not something you can open and close one ganded. Kids and wife could not get it closed most of time and i had to deal with it. As an fyi, go early to get beach chair assignmemt, like 8 am. Otherwise you may end up in second row and your view then becomes the front row beach chairs. They are not pre assigned to the unit. The resort is very busy, lots of families. Location is not really within walking distance to anything but the bar and grill by the pool has decent bar food and good drinks.