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"Overall, the hotel is excellent, and our stay was truly memorable. The facilities, service, and atmosphere exceeded our expectations, and the experience as a whole was extraordinary. We would like to especially highlight Caio and the young Carlo for their constant help and kindness throughout our stay. A special thank you as well to Djaci for his excellent service and warm treatment during our dinners at the hotel, and to Patrick for his outstanding service during the afternoons and evenings. We would like to give very special recognition to Jairan Andrade, who was absolutely incredible from the very first day. Jairan provided us with the best advice and recommendations, helping us enjoy an amazing trip in Rio de Janeiro. His professionalism, dedication, and genuine care made a real difference in our experience. As a constructive point for improvement, the only area that could benefit from some attention is the front desk service. We had to complete the check-in process twice and received conflicting information regarding payment conditions. Additionally, we experienced recurring issues with our room keys over five days, which required us to return to the front desk daily for assistance. There were also some inconsistencies with bathroom amenities. Improving coordination and service at the front desk would further elevate an already excellent hotel experience. We truly enjoyed our stay and would gladly return. Thank you to the entire team f"

"I was fortunate to get this booking at the last moment and I found the hotel to surpass my expectations with cleanliness friendliness three meal a day restaurant gymnasium"

"Fantastic staff and service, friendly and attentive most of the time. During busy times, such as the New Year, it can be a bit slow, but this is to be expected due to high demand and the hotel being 100% occupied. The bathrooms need attention. Otherwise, excellent."

"Staff is very kind and helpful. Hotel is clean and comfortable."

"The air conditioning was great, a few steps away from the beach and they offered great food. Also staff was soo welcoming and nice. When I come back to Rio I will be staying at the Windsor again. They treated me soo well ❤️"

"Room was spotless, amazing, kind, helpful staff, beautiful pools, and the food was excellent! "

"Clean and friendly staff. Did not allow early check in and check in time was over an hour when it was time. Room was small but great "

"Great hotel conveniently located with great amenities"

"Everything was great !"