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Reviews of Hôtel Eiffel Saint Charles

3 out of 5
Hôtel Eiffel Saint Charles
37, Rue Saint Charles, Paris, Paris

Reviews

8.8

Excellent

Rating 10 - Excellent. 410 out of 830 reviews" "
Rating 8 - Good. 309 out of 830 reviews" "
Rating 6 - Okay. 75 out of 830 reviews" "
Rating 4 - Poor. 24 out of 830 reviews" "
Rating 2 - Terrible. 12 out of 830 reviews" "

9.4/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

4/10 Poor

Hameed

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Hotel space is extremely small for the price we paid. Bedsheet were really dirty and had to request for additional new sheets. Also was not informed that breakfast was not complementary at time of checkout was charge $110 for to morning.
Stayed 2 nights in Apr 2024
Response from Front desk on 1 May 2024
Dear guest, First of all, we would like to offer you our most sincere apologies for the inconvenience you experienced during your recent stay with us. Your comfort and satisfaction are our top priority, and we deeply regret that we did not meet your expectations this time.We are truly sorry to learn that you found the space in our hotel insufficient for the price paid. We understand the importance of feeling comfortable and welcomed in your accommodation, and we regret that our establishment did not meet your expectations in terms of comfort and space. However, the dimensions of the rooms are quite clearly and transparently indicated on our website, plus you have had one of our largest rooms with a terrace. Finding small spaces is often unfortunately the case in the spaces offered by old Parisian buildings. We can assure you that our team monitors, studies and works daily so that the prices correspond to the prices of the Parisian market.As for the sheet situation, we are deeply sorry for this incident. The cleanliness and freshness of our linens is of utmost importance to us, and we take this matter very seriously. We immediately took steps to remedy this situation and ensure that this does not happen again in the future. Luckily, our receptionist found a solution and gave you crisp new sheets.Regarding breakfast, we understand your frustration with the unexpected billing. It is essential for us to ensure clear and transparent communication regarding our rates and additional services during check-in. We note your feedback on this matter and will review our communications processes to avoid any confusion in the future. However, you did not have breakfast included in your reservation, it is also normal that you will be charged for it at the end of your stay.We thank you for sharing your experience with us, as it allows us to improve and better meet the needs of our customers. We hope that despite this you had a good stay overall in Paris,Wishing you good things for your next travels,Kind regards,

10/10 Excellent

Dianne, Fort Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff are friendly and helpful. Location is walkable to every wear (shopping mall, Eiffel Tower, restaurant, etc.)
Stayed 1 night in Apr 2024
Response from Océane on 25 Apr 2024
Dear guest, A huge thank you for your kind review! We are delighted to see that your stay with us was most pleasant.Reading that our team was able to meet your expectations fills us with happiness. We will pass on your kind words to our entire team, who will be delighted to receive such recognition from you.As for our privileged location, we are delighted to be located in the heart of Parisian treasures. It is always a pleasure to know that our guests can fully enjoy their visit, with attractions such as the majestic Eiffel Tower and an array of restaurants and shops within easy reach.We would like to thank you once again for choosing our hotel for your trip, and we hope to have the pleasure of welcoming you again very soon for another memorable experience in Paris!Please do not hesitate to contact us directly if you need assistance with your next booking or any other inquiries.Glad to see you soon !Kind regards,

10/10 Excellent

Morag

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a lovely small boutique hotel about a 15 min walk from the Eiffel Tower. The room was small but very clean and had kettle tea coffee etc. Bathroom was good with excellent shower. Breakfast was really good with lots of choice. Staff were really helpful and friendly. Would definitely recommend.
Stayed 5 nights in Apr 2024
Response from Océane on 17 Apr 2024
We send you our most sincere thanks for taking the time to share this wonderful review of your stay at our boutique hotel. Your detailed review is a huge source of motivation for all of us and we are extremely happy to know that we managed to make your visit so pleasant and comfortable.It is very gratifying to read that our location was ideal for your needs, allowing a beautiful walk to the Eiffel Tower while immersing yourself in the charm of our neighborhood. We are also delighted that the room, although small, lived up to your expectations in terms of cleanliness and amenities, including a welcome selection of tea and coffee. This is always welcomed with pleasure, especially after a day of discovery or work.Your appreciation of breakfast means a lot to us, as we strive to provide a variety of options to start the day right. Knowing that you found this to your liking is a real reward for us.As for our team, your recognition of their helpful and friendly service brightens our day. We firmly believe that hospitality and support are paramount to a memorable experience, and your feedback affirms that our efforts are paying off. Rest assured that your compliments will be shared with the entire team, who will be encouraged by your words.We are honored by your recommendation and are committed to continuing to provide exceptional experiences to all of our visitors. Your satisfaction is our greatest reward and we look forward to the pleasure of welcoming you again in the near future.Once again, thank you for your kind comments. We hope that your next visits will be as pleasant as this last one.Kind regards,

8/10 Good

Christie, Pottstown

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very cute & comfortable hotel. Staff is bilingual and very friendly. I asked them a few weeks prior to my visit if they would accept a package on my behalf and it was waiting for me when I arrived. It was very kind of them & I greatly appreciated the gesture. The hotel room itself is a typical one you would find in a European city, small but comfortable. Breakfast was very nice, had eggs and some meat options, yogurts, cheese croissants.. It was very safe and in a walkable part of town (very close to Eiffel Tower). Would stay again & would recommend to friends and family traveling to Paris.
Stayed 3 nights in Apr 2024
Response from Océane on 6 Apr 2024
Dear guest, Thank you very much for taking the time to share your experience with us. We are delighted to learn that you enjoyed your stay in our hotel and that we were able to help make your visit to Paris memorable.It warms our hearts to read your kind words about our team. We strive to provide exceptional service to all of our customers, and knowing that our efforts have been appreciated means the world to us. We are delighted to have been able to respond to your request. Your comfort and convenience are our top priorities.We are also happy to learn that you found our hotel cute and comfortable and that you appreciated the European charm of our rooms. It's wonderful to know that you found our breakfast offerings to your liking.Additionally, we are delighted to know that you found our ideal location for exploring Paris. Being close to iconic landmarks like the Eiffel Tower is indeed a privilege, and we are glad that you were able to take advantage of our central location.Your recommendation means a lot to us and we would be honored to welcome you again on your next trip to Paris. Do not hesitate to contact us if there is anything we can do to make your future stays even more pleasant.Kind regards,

10/10 Excellent

Luzia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the place was very clean, familiar, small but cozy and beautiful.
Stayed 2 nights in Jan 2024
Response from Océane on 19 Mar 2024
Dear guest, We would like to express our sincere gratitude to you for taking the time to share your experience with us. We are absolutely delighted to read your positive review and to know that your stay at our hotel lived up to your expectations.Your warm description of our establishment as clean, family-friendly, small but comfortable and beautiful, fills us with joy. We strive every day to create a welcoming and comfortable environment for our guests, and your kind words are the greatest reward for our efforts.Please know that your satisfaction is our top priority, and we are delighted that you enjoyed every aspect of your stay with us.We hope to have the pleasure of welcoming you again very soon for another memorable experience.Kind regards,

10/10 Excellent

Simon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean hotel, lovely staff, great breakfast
Stayed 2 nights in Feb 2024
Response from Océane on 29 Feb 2024
Dear guest, We thank you very much for your glowing comment and your perfect score of 5/5! Knowing that your experience with us was so positive is a source of great satisfaction for our entire team.We are delighted that you found our hotel clean and enjoyed our friendly staff and our delicious breakfast.Your satisfaction is our top priority, and we thank you for choosing our hotel for your stay. We hope to have the pleasure of welcoming you again during your next visit to Paris. Please feel free to contact us directly with any specific requests so that we can make your stay as memorable as possible.Kind regards,

8/10 Good

Navjot

Stayed 2 nights in Feb 2024
Response from Océane on 23 Mar 2024
Dear guest, We thank you very much for taking the time to share your opinion on your recent stay in our hotel. Your feedback is of paramount importance to us, as it allows us to continually improve our service and better meet the expectations of our valued customers.While we are pleased that your experience was positive overall, we are also alert to any areas that may need attention to improve further.We would be grateful if you could provide us with more details on the points that led to your rating of 4 out of 5. Your opinion will help us target areas where improvements are needed, so that we can ensure an even more satisfying experience for our future customers.Once again, we thank you for your constructive feedback and hope to have the pleasure of welcoming you again in the near future to offer you an experience that will fully meet your expectations.With our best wishes,Kind regards,

10/10 Excellent

Cathy

Travelled with family
Liked: Cleanliness, amenities
The hotel is close to everything. You have all transportation options to go sightseeing plus can walk to alot of places as well. The coffee was a great perk to-enjoy coming in or out for the day! Would stay here again when I return to Paris
Stayed 3 nights in Feb 2024
Response from Océane on 23 Feb 2024
Dear guest, Thank you very much for taking the time to leave such a positive review about your recent stay with us. We are delighted to hear that you found our hotel ideally located, with easy access to transport and within walking distance of many attractions such as the Eiffel Tower.We're glad you enjoyed the complimentary coffee – it's always nice to start or end the day with a good cup of coffee!It's fantastic to know that you will choose to stay with us again during your next visit to Paris. We would absolutely love to welcome you back and ensure you have another wonderful experience with us.If there is anything we can do to make your next stay even more enjoyable, please let us know.Kind regards,

10/10 Excellent

Derren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay!!
Hôtel was beautifully decorated, clean and accommodating. Rooms were a bit on the small side, however suitable for a couple, but again very clean and comfy. Situated approx 10-15 min walk from the Eiffel Tower. Staff were nice especially the guy that checked us in. Gave us extra pillows and. Birthday box of chocolates!! Would return and would recommend x
Stayed 3 nights in Jan 2024
Response from Océane on 19 Feb 2024
Dear guest, We are absolutely delighted to receive your perfect evaluation and to know that your stay with us lived up to your expectations!It is a pleasure to read that you appreciated the careful decoration of our hotel as well as the cleanliness and comfort of our rooms. We are delighted that despite the somewhat small size of the room, you found it perfectly suitable for a couple. Guest satisfaction is our priority, and we are happy that you found your stay comfortable.Your special mention for our team, in particular for the member who welcomed you when you arrived, particularly touches us. We are delighted that we were able to make your stay even more special by offering you extra pillows and a box of chocolates for your birthday!We also thank you for your warm recommendation and look forward to welcoming you again on your next visit to Paris. Please feel free to contact us directly for any special requests for your next reservation.We look forward to seeing you again with us soon!Kind regards,

10/10 Excellent

Dina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Océane on 19 Feb 2024
Dear guest, Many thanks for your perfect rating! We are absolutely delighted to know that your stay with us was most pleasant.Your satisfaction is our top priority, and it gives us great pleasure to see that you enjoyed every aspect of your experience at our establishment. We continually strive to provide exceptional service and memorable moments to all our customers, and your positive feedback is a source of motivation for our entire team.We are very grateful to you for taking the time to share your experience, and we hope to have the pleasure of welcoming you back very soon for another equally wonderful experience.On behalf of the entire team, thank you again for your kind comment and your trust. We look forward to seeing you again with us soon.Kind regards,

10/10 Excellent

Silvena

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot in Paris for a short visit. Very friendly staff. We will visit again.
Stayed 3 nights in Dec 2023
Response from Océane on 19 Feb 2024
Dear guest, A huge thank you for your glowing comment! We are delighted to read that your stay with us lived up to your expectations and that you appreciated our ideal location in Paris.Your kindness towards our team particularly touches us. We continually strive to provide friendly and attentive service to all our customers, and it is extremely gratifying to see that our efforts have been appreciated.Know that you will always be welcome among us for your next visit to Paris! We would love to welcome you back and ensure that your experience is as good, or even better, than what you have already had.Once again, thank you very much for your kind feedback. We look forward to seeing you again soon in our establishment.Kind regards,

10/10 Excellent

Kanisha

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Océane on 19 Feb 2024
Dear guest, We sincerely thank you for taking the time to share your experience with us! We are delighted to see that you enjoyed your stay in our hotel.We are delighted that our location near the Eiffel Tower and proximity to restaurants and grocery stores helped make your stay more enjoyable. In addition, we are delighted that our service team lived up to your expectations. Your kind words will definitely be shared with them.Regarding the size of the room, we understand your comments and we thank you for your understanding. We strive to maximize the space available in our rooms to ensure the comfort of our guests.Your mention of the cleanliness and freshness of our establishment makes us particularly proud. We attach great importance to the cleanliness and hygiene of our facilities.We are honored by your recommendation and would be delighted to welcome you again on your next visit to Paris. Do not hesitate to contact us directly for any specific requests during your future reservation.Thank you again for your valuable feedback!Kind regards,

8/10 Good

Sharion

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Quaint French hotel that served our needs for one night but not in short walking distance to Eiffel Tower as advertised!
Stayed 1 night in Dec 2023
Response from Océane on 19 Feb 2024
Dear guest, We sincerely thank you for taking the time to share your review of your recent experience at our hotel. We are delighted to read that you found our establishment picturesque and suited to your needs for that night.However, we are sorry to learn that the distance to the Eiffel Tower did not meet your expectations. We understand the importance of proximity to tourist attractions, and we take your feedback into account to improve our descriptions and information provided to our customers.We nevertheless hope that this did not spoil your stay and that you were able to fully enjoy your visit to Paris. If you decide to visit us again, please feel free to contact us directly so we can help you choose a room that will better suit your location preferences.We thank you once again for your valuable comments and hope to have the pleasure of welcoming you again in the near future.Kind regards,

10/10 Excellent

Sammi

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was lovely! Lovely staff and was really helpful with directions. Only thing I would say is that we could of done with an extra pillow but other than that couldn’t of faulted it
Stayed 4 nights in Dec 2023

10/10 Excellent

XIUYAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place even the room size is small but very cozy and comfortable. Nice staffs.
Stayed 4 nights in Oct 2023
Response from Yaroslava. on 30 Nov 2023
Dear Xiuyan,Thank you for your warm words. It's nice to know that you enjoyed your stay and the atmosphere of Hotel Eiffel Saint Charles, which was renovated a few years ago.As you rightly pointed out we are well located, just 15 minutes by walk from Eiffel Tower, which you can see right from the door of the hotel. And at the same time the area is calm. Thank you for appreciating our work, all our staff make a lot of work and effort to keep and get better services and cleanliness. We would be delighted to welcome you back for your next stay in Paris!Best regards,

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived late to the most welcoming staff...the service was excellent.
Stayed 1 night in Oct 2023
Response from Yaroslava. on 30 Nov 2023
Dear Michelle,Thank you for choosing our hotel and for taking the time to write a review!We are very happy to have been able to leave positive memories. We work hard to provide high quality service to every customer, thank you for appreciating that. Most of our team are polyglots speaking English, Spanish, Arabic, Russian, Uranian and Romanian.All our guests can enjoy delicious coffee and a variety of teas around the clock, using the coffee machine located at the reception. We will gladly welcome you again.Kind regards,

10/10 Excellent

Rubina

Stayed 4 nights in Oct 2023
Response from Yaroslava. on 30 Nov 2023
Dear Rubina,Thank you for taking the time to share your experience. We are very pleased to see you satisfied. Our rooms are Parisians size equipped with everything necessary for a comfortable stay, situated in 15 minutes walking distance from Eiffel Tower, with many restaurants and shop around the hotel. Two metro stations will help you to easily gat to any point of the city, are situate in 5 minutes be walk.We look forward to having the opportunity to welcome you again in our hotel! Best regards,

10/10 Excellent

Gagandeep

Stayed 2 nights in Oct 2023
Response from Yaroslava. on 30 Nov 2023
Dear Gagandeep,Thank you for taking the time to share your experience at Hotel Eiffel Saint Charles.It's nice to know that you enjoyed your stay and the atmosphere of Hotel Eiffel Saint Charles, which was renovated a few years ago.For your convenience, reception is open around the clock and our team is always ready to be of assistance!In addition, all our guests can enjoy delicious coffee and a variety of teas 24 hours a day, using the coffee machine located at reception. We would be delighted to welcome you back for your next stay in Paris!Best regards,

4/10 Poor

Bardia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Poor customer service
Stayed 4 nights in Sep 2023

10/10 Excellent

Caneron

Stayed 3 nights in Sep 2023
Response from Yaroslava. on 26 Sept 2023
Dear Caneron,Thank you for taking the time to share your experience. We are very pleased to see you satisfied. We do our best to make your stay unforgettable.We were glad to host you in Hotel Eiffel Saint Charles and we hope to see you again.Best regards,

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely stay with beautiful windows
Stayed 4 nights in Sep 2023
Response from Yaroslava. on 26 Sept 2023
Dear Stephnie,Thank you for taking the time to share your experience at Hotel Eiffel Saint Charles.It’s so pleasured to know that you appreciated your stay. This motivates us to continue to provide the high colitis of service. Thank you for noticing our good location. Hotel is well located, in a quiet area just 15 minutes’ walk from the Eiffel tower. Around the hotel there are many French and Italian restaurants. There is a shopping centre and Seine coast in 10 minutes’ walk, and the metro is 5 minutes by walk. Thank you for noting, extra pillows can be requested at the reception, which is open 24/7.We are looking forward to welcoming you back to our hotel!Best regards,

10/10 Excellent

Cliff

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Sep 2023
Response from Yaroslava. on 26 Sept 2023
Dear Cliff,It was a great pleasure to host you in our hotel.Thank you for such a kind review. Our team works hard to provide a high level of service, it’s very nice that you noted this. We will be glad to see you again.Kind regards,

6/10 Okay

Verified traveller

Travelled with family
Family trip with husband and siblings, 5 of us. Room is very small, no space for luggage. Water only give the first day, we stayed for 4 nights, if we asked for water, they will charge you . One of the front desk was nice enough to give us some water . The weather was super hot and humid. Convenience for location , easy to walk to Eiffle Tower.
Stayed 4 nights in Aug 2023

8/10 Good

Myrna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was clean, staff were nice, 24 hour beverages was a great touch and it was walking distance to lots of places.
Stayed 4 nights in Aug 2023
Response from Yaroslava. on 26 Sept 2023
Dear Myrma,Thank you for staying with us and for taking the time to give us feedback on your experience at Hotel Eiffel Saint Charles.We are very pleased to know that you had a great stay!As you rightly pointed out we are well located, just 15 minutes by walk from Eiffel Tower, which you can see right from the door of the hotel. And at the same time the area is calm. Thank you for appreciating our work, all our staff make a lot of work and effort to keep and get better services and cleanliness. We are looking forward to welcoming you back to our hotel!Best regards,

10/10 Excellent

Anzhela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, very convenient location. The staff was very caring and pleasant. Very good breakfast.
Stayed 5 nights in Aug 2023
Response from Yaroslava. on 26 Sept 2023
Dear Anzhela,Thank you for staying with us and for taking the time to give us feedback on your experience at Hotel Eiffel Saint Charles.We are very happy to have been able to leave positive memories. We work hard to provide high quality service to every customer, thank you for appreciating that. Thank you for your attention to our good location. The hotel is well located, in a quiet area only 15 minutes’ walk from the Eiffel Tower. There is a shopping center and the Seine coast in 10 minutes’ walk, the metro is 5 minutes’ walk.We are very glad that you enjoyed our breakfast. At breakfast you can always find delicious and hot scramble eggs, bacon, sausages; variety of fresh fruits and vegetables (cherry tomatoes and cucumber); cheeses and yogurts; and of course, French pastry.We are looking forward to welcoming you back to our hotel!Best regards,

10/10 Excellent

karon

Stayed 2 nights in Aug 2023
Response from Yaroslava. on 26 Sept 2023
Dear Karon,It so kind, thank you for appreciating our work and for taking the time to share you experience.We are pleased to see that our work brings such wonderful results. It is very important for us to satisfy our guests and leave them good memories.We are looking forward to welcoming you back to our hotel!Best regards,

10/10 Excellent

Barbara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute boutique style hotel. Staff was very friendly and accommodating. Location was excellent.
Stayed 3 nights in Aug 2023
Response from Daniela on 16 Aug 2023
Dear Barbara, It is our pleasure to hear your valuable feedback! We are happy to hear that you enjoyed your stay with us. Our hotel’s main priority is to make our guests feel like home therefore it is our pleasure to know that our staff was helpful in giving you advices. We are content to see that our effort and service contributed to making your stay more enjoyable. Your feedback makes us motivated to keep this strong connection with our guests in the future and we are grateful for that. Indeed, we are very lucky to be situated not far away from the Eiffel Tower, 15 minutes by walk, from the Seine with only 10 min taking to arrive there, same being for the mall. Moreover, the hotel is located near two metro lines, 6 and 10, taking only 5 min to reach the stations, which without any doubt helps the guests to move easily through Paris. We really appreciate your support and hope to have the opportunity to welcome you again at Hotel Eiffel Saint Charles. Thank you.Best regards,

8/10 Good

Lisa

Stayed 2 nights in Jul 2023
Response from Yaroslava. on 26 Sept 2023
Dear Lisa,Thank you for staying with us and for taking the time to give us feedback on your experience at Hotel Eiffel Saint Charles.We are very happy to have been able to leave positive memories. We work hard to provide high quality service to every customer, thank you for appreciating that. It was a pleasure for us to welcome you. We look forward to welcoming you back to our hotel!Best regards,

10/10 Excellent

Linda

Stayed 1 night in Jul 2023
Response from Yaroslava on 16 Aug 2023
Dear Cesar,Thank you for sharing your experience regarding your stay at the Hotel Eiffel Saint Charles.We are content to see that our effort and service contributed to making your stay more enjoyable. Your feedback makes us motivated to keep this strong connection with our guests in the future and we are grateful for that.It was our pleasure to have you at Hotel Eiffel Saint Charles and we hope to welcome you back for another excellent stay in Paris. Thank you. Best regards,

10/10 Excellent

Cesar

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
it was cozy, small but clean and good coffee at lobby,
Stayed 4 nights in Jul 2023
Response from Daniela on 16 Aug 2023
Dear Cesar,It is our pleasure to hear your valuable feedback! We are very glad to hear that you enjoyed your stay with us and left with a good impression of the hotel. We understand the importance of maintaining a high level of cleanliness and offering a comfortable environment to the guests. The staff of the hotel, including the housekeeping, always tries their best to offer the guests the best service; therefore, we are so happy to see that your expectations were met during your stay. The hotel does have a very good location, that is very advantageous for our guests. Surrounded by multiple good restaurants, near a big mall, but also near 2 metro lines, 6 and 10, and 15 minutes away by walk from the amazing Eiffel Tower; and many other beautiful places. We would like to thank you for choosing to stay at Hotel Eiffel Saint Charles and hope to see you once again for another excellent experience. Best regards,

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family Vacay 2023
Fantastic hotel!!! The staff are super friendly and helpful. The rooms are very comfortable. The hotel is a brief walk to the Eiffel Tower. Would 100% stay here again!!!
Stayed 3 nights in Jun 2023
Response from Daniela on 16 Aug 2023
Dear David, It is our pleasure to hear your valuable feedback! We are happy to hear that you enjoyed your stay with us. Our hotel’s main priority is to make our guests feel like home therefore it is our pleasure to know that our staff was helpful in giving you advices. We are content to see that our effort and service contributed to making your stay more enjoyable. Your feedback makes us motivated to keep this strong connection with our guests in the future and we are grateful for that. Indeed, we are very lucky to be situated not far away from the Eiffel Tower, 15 minutes by walk, from the Seine with only 10 min taking to arrive there, same being for the mall. Moreover, the hotel is located near two metro lines, 6 and 10, taking only 5 min to reach the stations, which without any doubt helps the guests to move easily through Paris. We really appreciate your support and hope to have the opportunity to welcome you again at Hotel Eiffel Saint Charles. Thank you.Best regards,

10/10 Excellent

Edward

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service - very friendly!
Stayed 5 nights in Jun 2023
Response from Yaroslava. on 23 Jun 2023
Dear Edward,Thank you for sharing your feedback of your stay with us and so kind review, it touched us. We are glad that you had an amazing stay. It is a pleasure to know that you appreciated our staff, thank you very much for letting us know as it motivates us to continue proving the excellent service all our guest deserves. We look forward to welcoming you when you come back to Paris! Best regards,

10/10 Excellent

Dayana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Smaller than what it looks on the photos but it was clean, comfortable, beautiful, partial Eiffel Tower view, working air conditioning, hot water in the shower. 15 min walking from the Eiffel Tower and many restaurant options walking distance. No parking on site of course, but my husband and me found street parking. We had a car because we drove from The Netherlands to Paris but having/renting a car is not recommended because of the lack of parking or difficulty of finding parking.
Stayed 1 night in Jun 2023
Response from Yaroslava. on 23 Jun 2023
Dear Dayana,Thank you for taking the time to share your experience at Hotel Eiffel Saint Charles. It’s so pleasured to know that you appreciated our comfortable location and work of our staff. This motivates us to continue to provide the high colitis of service. Thank you for noticing our good location. Hotel is well located, in a quiet area just 15 minutes’ walk from the Eiffel tower. Around the hotel there are many French and Italian restaurants. There is a shopping centre and Seine coast in 10 minutes’ walk, and two metro lines, 10 and 6, is 5 minutes by walk. Rooms are classic Parisian size, with everything necessary for a comfortable stay. Kind wishes,

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from Yaroslava on 23 Jun 2023
Dear Michael,Thank you for taking the time to share your experience at Hotel Eiffel Saint Charles.. We are pleased to see that our work brings such wonderful results. It is very important for us to satisfy our guests and leave them good memories. We are looking forward to welcoming you back to our hotel! Best regards,

8/10 Good

Rachael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Eiffel boutique GREAT location!!
This is a great location!!! The staff is so amazing!!! Our room was small for two people but overall the staff and location made up for it.
Stayed 3 nights in Apr 2023
Response from Fawzi on 18 Apr 2023
Dear Rachael, With so many great places to choose from, it’s an honor that you decided to give us a try, and it sounds like we made a great first impression. will be so delighted to hear that you enjoyed it. We look forward to seeing you again soon.

10/10 Excellent

jesse

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
everyone was helpful
Stayed 3 nights in Apr 2023
Response from Yaroslava on 11 Apr 2023
Dear Jesse, Thank you for staying with us and take a time to share your experience.We are pleased that you are appreciate our work, we do our best to make our customer satisfied.The whole team remains at your disposal for any assistance. Front desk works around the clock.It was our pleasure to welcome you. Hope to see you again! Best regards,

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Yaroslava on 31 Mar 2023
Dear Eric, Thank you for your stay at the hotel Eiffel Saint Charles. We appreciate that you taking the time to leave such a kind assessment. The whole team do their best to make our guests’ stay unforgettable. Hope to see you again soon. Best regards,

2/10 Terrible

Jairo

Travelled with family
Disliked: Staff & service, property conditions & facilities
The place is nicely decorated but their staff is notably unexperienced. The beds are unconfortable there is no airconditioning (only in summer) but we stayed in March and the room can get pretty hot at night. The front desk recommended to sleep.with the window open which is not acceptable even considering that we were almost at dteet level. The hotel is not recommended for international turism.

6/10 Okay

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the Eiffle tower but very small. Room was nice but could hardly fit our luggage and the elevator hardly fit two people with luggage. Staff was very nice and breakfast was available on site.
Stayed 4 nights in Mar 2023

10/10 Excellent

Virginia

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We had a wonderful experience at the Hotel Eiffel Saint Charles in Paris. Every staff member I encountered from the check in to the cleaning staff were delightful and eager to help! Thank You will recommend to my colleagues. Our special thanks to Alma! Great Breakfast!
Stayed 7 nights in Feb 2023
Response from Yaroslava on 31 Mar 2023
Dear Virginia, We’re so delighted to hear that you had such a good time at our Hotel. We’re proud to deliver great value to our guests, We do too appreciate our location here in Paris just as much as you did! hope you’ll stop by again soon when you’re in Paris we’re thrilled to hear that we made a good impression on you!! Best regards,

10/10 Excellent

Dawn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Phenomenal property. You can see the Eiffel Tower from the hotel. Walking distance to bakeries and restaurants. Staff incredibly friendly and welcoming.
Stayed 2 nights in Jan 2023

10/10 Excellent

Ariel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen ubicado. Habitación tamaño muy Justo.

10/10 Excellent

Arbett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super helpfull and friendly staff

8/10 Good

Andrew

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing - friendly and efficient.

6/10 Okay

Leonard

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very small room and expensive for the size. Lack of electrical outlets. Good location close to Eiffel Tower.

10/10 Excellent

Carla

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful boutique hotel in the heart of Paris.
Hotel is located in a centralized area with lots of good restaurants around and easy access to transportation. Blocks from the Eiffel Tower. Super clean and staff is very friendly. Loved it.
Stayed 4 nights in Nov 2022

10/10 Excellent

Erza

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and walkable to Eiffel Tower and metro

10/10 Excellent

Faye Therese

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great time staying at Hotel Eiffel St. Charles. The staffs were very courteous & friendly esp the guy in the front desk. Fausi was very accomodating & very helpful with all our inquiries. He goes above & beyond with helping us with our needs esp we have a 3 year old with us. They really had an excellent customer service. We're glad that we chose this place to stay in Paris.
Stayed 6 nights in Oct 2022

8/10 Good

Barbara

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The manager Muhammed was AMAZING. He was so helpful in suggesting us where to go and "must see" the place was also very secure.
Stayed 3 nights in Sep 2022
Response from Paola on 1 Oct 2022
Dear BarbaraWe would like to thank you for taking the time to writing a reviewThank you very much as well for your estimation of our work. All the team is happy to know that our guests leave happy. Thank you fot letting us know that! We hope you will come to visit us again very soon!For your next stay, we will have many more places and events to suggest you to see.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love that mostly everything is in walking distance.
Stayed 4 nights in Sep 2022