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Reviews of Mama Shelter Paris West

3 out of 5
Mama Shelter Paris West
Avenue de la Porte de la Plaine, Paris

Reviews

9.2

Wonderful

Rating 10 - Excellent. 116 out of 170 reviews" "
Rating 8 - Good. 43 out of 170 reviews" "
Rating 6 - Okay. 5 out of 170 reviews" "
Rating 4 - Poor. 2 out of 170 reviews" "
Rating 2 - Terrible. 4 out of 170 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, property conditions & facilities
Really cool and quirky setting, super spacious room and very clean! Very friendly reception team! Only thing that would have been better would be coffee/tea facilities in the room & someone who knew where a bottle opener was! Check out was at 12 however, we had 5 times where staff knocked and said they needed to clean the room beforehand.
Stayed 4 nights in Apr 2024

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the space and decor, very clean, friendly staff.
Stayed 1 night in Dec 2023
Response from The reception on 13 Jan 2024
Hello Rebecca, thank you for your review ! MAMA YOU and hopes to see you soon :)

10/10 Excellent

Monisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from La réception on 13 Jan 2024
Hello, vous êtes au top ! Merci d’avoir pris le temps de laisser cette belle note suite à votre expérience au Mama Shelter Paris West.Nous espérons vivement vous revoir bientôt parmi nous MAMA LOVES YOU!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Oct 2023

10/10 Excellent

Carla

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Oct 2023
Response from reception on 17 Oct 2023
Carla,Merci pour votre belle note !Au plaisir de vous accueillir à nouveau 3Mama Loves You ! 3

10/10 Excellent

Tim

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love Mama!
Love this hotel and will be visiting more Mama Shelters!
Stayed 2 nights in Sep 2023
Response from reception on 10 Oct 2023
Dear Tim,Thank you for your comment,Hope to see you soon !MAMA LOVES YOU 3

10/10 Excellent

SEUNGWOOK

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place, but a bit noisy due to the bar.
Stayed 1 night in Sep 2023
Response from reception on 10 Oct 2023
Dear Seungwook,Thank you for your comment, we make a note about it,Hope to see you again,MAMA LOVES YOU 3

10/10 Excellent

Douglas, Langley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Central to everything Paris!
Stayed 8 nights in Jul 2023
Response from reception on 9 Aug 2023
Dear Douglas,Thank you for your comment,We are happy to read you liked the locationWe hope to see you for another stay,MAMA LOVES YOU 3

8/10 Good

MICHELLE

Stayed 9 nights in Jul 2023
Response from reception on 9 Aug 2023
Dear Michelle ,Thank you for your note,We hope to see you for another stay,MAMA LOVES YOU 3

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
A great chain and uncongested area. About 30 minutes train ride into locations typically visiting as a tourist.
Stayed 3 nights in Jun 2023
Response from julien on 2 Aug 2023
Dear Timothy,Thank you for your comment !Hope to see soon,MAMA LOVES YOU 3

10/10 Excellent

Julia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2023
Response from reception on 9 Aug 2023
Chère Julia,Merci d’avoir partagé votre avis sur votre séjour,Nous sommes ravis de lire cette belle noteNous espérons vous accueillir pour un futur séjour,MAMA LOVES YOU 3

8/10 Good

Marty

Travelled with family
Liked: Cleanliness, staff & service
It’s ok
Stayed 3 nights in May 2023

10/10 Excellent

Tia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2023

8/10 Good

Jil

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Convenient location, near the exhibition center. Very friendly staff. Good dining options. But for the price commanded, the in-room amenities are way below expectations, not even a bottle of water, just one tiny hand soap.
Stayed 7 nights in Mar 2023

10/10 Excellent

Charles

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2023
Response from Fanny Ravailler on 21 Apr 2023
Hello Charles, Qu'une seule chose à dire : MERCI ! A très vite

4/10 Poor

John

Disliked: Cleanliness, amenities, property conditions & facilities
A bit dirty, food on the walls when we arrived. Slightly shabby and tacky room fittings. Light switch by the bed was very hot to touch - sure that’s not safe. No facilities to make a cup of tea. Very expensive for what it was.
Stayed 2 nights in Feb 2023
Response from Fanny Ravailler on 1 Mar 2023
Dear John, Thank you for your feedback ! Our customers' comments are really important to us, so we can improve our services. We are sincerely sorry to read you were not satisfied about your stay at Mama Shelter. Please be sure we will give the message to our team, so none of this will happen again. We are well aware that the light switch are hot, our great engeneers have checked them several times already, and we can assure you there is no safety issue :) We hope to see you again anyway, so we can show you what we really are capable of !MAMA LOVES YOU

10/10 Excellent

Atalay

10/10 Excellent

Meredith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel

10/10 Excellent

Shirin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly responsive staff! Great atmosphere at the hotel
Stayed 2 nights in Oct 2022

10/10 Excellent

Ashley

Stayed 5 nights in Sep 2022

10/10 Excellent

Chelsea

Business traveller, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Super hip! Comfy beds.
Stayed 5 nights in Aug 2022
Response from MAMA SHELTER PARIS WEST on 21 Sept 2022
Hi Chelsea, Thank you so much for your feedback ! We hope to see you again very soon at Mama Paris West MAMA LOVES YOU

2/10 Terrible

Leila

Stayed 1 night in Aug 2022
Response from MAMA SHELTER PARIS WEST on 21 Sept 2022
Bonjour Leila, Je vous remercie pour votre retour suite à votre séjour au Mama Paris West. Nous sommes navrés de voir que votre séjour n'a pas été à la hauteur de vos attentes. Pourriez vous me contacter à l'adresse email suivante : fanny.ravailler@mamashelter.com. De cette façon, nous pourrons discuter plus en détails de votre séjour chez nous, afin que je comprenne ce qui n'a pas été et que nous puissions mettre en place les actions nécessaires. J'espère vous revoir très vite malgré tout, MAMA LOVES YOU

10/10 Excellent

Aude

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Really enjoyed our stay here. Good sized room, clean and bright. Enjoyed the focus on eco friendliness as well as the roof top restaurant and good, diverse breakfast buffet. Well done accor group
Stayed 1 night in Jul 2022
Response from MAMA PARIS WEST on 11 Aug 2022
Hello Aude, Thank you so much for your feedback ! We will make sure to let our great team know about it, We hope to see you soon MAMA LOVES YOU

10/10 Excellent

Nathan

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great time in Paris
This hotel was absolutely amazing. The staff was outstanding. The rooms were clean and updated. It is close to everything. The waiters and waitress are outstanding and professional. There are laundry facilities that the you can use. The Breakfast was great. The roof top resturant had a great view of the Eiffel Tower.
Stayed 6 nights in Jul 2022
Response from MAMA PARIS WEST on 11 Aug 2022
Hello Nathan, THANK YOU SO MUCH for your feedback ! We will make sure to let our great team know about it :) Come back soon !! MAMA LOVES YOU

10/10 Excellent

Max

Stayed 1 night in Apr 2022

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel but bad location. Amazing breakfast.
Highlight was the breakfast for me: they’re is a juicer where you can make your juice from any of the available fruits and vegetables. There are also a lot of varieties when it comes to hot and cold foods. The rooms are relatively small, but are very clean and the bedsheets are great. Unfortunately the location is not the best one and it takes a lot of time to get almost anywhere in Paris. I would recommend staying here if you have business to do close by. Even though I really enjoyed my stay, I would not stay here again because of the location. The Metro is approximately eight minutes walking away and it takes a lot of stations to get into the centre or any central location.
Stayed 2 nights in Nov 2021

10/10 Excellent

Ivi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

Yasmina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel great customer service great amenities ! Will be back
Stayed 1 night in Oct 2021

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Loved it!
First time at this hotel, normally stay at mama shelter in the east of Paris, we loved this hotel! Amazing staff great atmosphere, the rooms were light and spacious.
Stayed 5 nights in Sep 2021

2/10 Terrible

Kaitlyn, Calgary

Travelled with family
Disliked: Staff & service
I booked this room in January, pre-Covid and pre borders closing. I contacted them to discuss a refund or some sort of accommodation since my flights were cancelled and the borders were closed for travel - they did not respond and charged me in full regardless. Given the world pandemic, this is a ridiculous stance for them to take and I will not be recommending them or rebooking when I finally make it to Paris.
Stayed 2 nights in Jul 2020

8/10 Good

gwenaelle

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020

10/10 Excellent

Nick

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Impressed with the hotel - very comfy bed and bedding. The bar was great and the food in the restaurant was excellent.
Stayed 3 nights in Feb 2020

10/10 Excellent

FREDERIC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Fanny Ravailler on 14 Feb 2024
Hello Frédéric, Un grand merci pour votre commentaire suite à votre séjour chez nous ! Revenez vite, le Mama c'est aussi chez vous !

8/10 Good

Oliver

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Fanny Ravailler on 14 Feb 2024
Hello Oliver, Un grand merci pour votre commentaire suite à votre séjour chez nous ! Revenez vite, le Mama c'est aussi chez vous !

10/10 Excellent

Catherine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Fanny Ravailler on 14 Feb 2024
Hello Luca, Un grand merci pour votre commentaire suite à votre séjour chez nous ! Revenez vite, le Mama c'est aussi chez vous !

10/10 Excellent

Vincent

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Réception Mama West on 13 Jan 2024
Hello, vous êtes au top ! Merci d’avoir pris le temps de laisser cette belle note suite à votre expérience au Mama Shelter Paris West.Nous espérons vivement vous revoir bientôt parmi nous MAMA LOVES YOU!

2/10 Terrible

Shintaro

Disliked: Staff & service, property conditions & facilities
Stayed 12 nights in Dec 2023

10/10 Excellent

Catherine

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from La réception on 13 Jan 2024
Hello, vous êtes au top ! Merci d’avoir pris le temps de laisser cette belle note suite à votre expérience au Mama Shelter Paris West.Nous espérons vivement vous revoir bientôt parmi nous MAMA LOVES YOU!

10/10 Excellent

Olivier

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
très bien
Super séjour, equipe sympa petit dej cool Merci, on reviendra
Stayed 2 nights in Dec 2023
Response from La réception on 13 Jan 2024
Hello, vous êtes au top ! Merci d’avoir pris le temps de laisser cette belle note suite à votre expérience au Mama Shelter Paris West.Nous espérons vivement vous revoir bientôt parmi nous MAMA LOVES YOU!

10/10 Excellent

Thomas

Stayed 2 nights in Oct 2023

10/10 Excellent

Tal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
the best
Geweldige service in een hotel dat er duidelijk uitspringt. Het eten is geweldig, de ambiance is relaxed, het personeel is vrolijk en toont duidelijk dat ze blij zijn te werking in dit hotel
Stayed 2 nights in Sep 2023
Response from Antoine on 25 Sept 2023
Hartelijk dank voor deze warme reactie die ons raakt.Van het gehele personeel: Bedankt!

8/10 Good

Claude Olivier

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
Manque de l’eau et de quoi se faire une boisson chaude….
Stayed 1 night in Aug 2023
Response from Antoine on 8 Sept 2023
Bonjour Claude Olivier, Merci pour ce beau commentaire ! Notre réception fournit sur demande de l'eau à nos résidents et nos restaurants prodiguent un grand ensemble de boissons chaudes et peut également vous fournir une théière d'eau chaude gratuitement à la demande.N'hésitez pas à nous solliciter à la réception afin que nous puissions vous assister dans l'organisation de vos futurs séjours !Très bonne journée

10/10 Excellent

Johan

Liked: Cleanliness, staff & service, property conditions & facilities
Super accueil - personnel bienveillant.
Stayed 1 night in Aug 2023
Response from Antoine de la réception on 17 Aug 2023
Bonjour Johan, Nous vous remercions pour ce chaleureux commentaire et espère vous revoir bientôt chez nous !Cela nous fait très plaisir que vous aillez passer un agréable séjour. Mama 3 You !

10/10 Excellent

Jérémy

Stayed 1 night in Jun 2023
Response from reception on 9 Aug 2023
Chère Jérémy,Merci d’avoir partagé votre avis sur votre séjour,Nous sommes ravis de lire que vous avez apprécié ….Nous espérons vous accueillir pour un futur séjour,MAMA LOVES YOU 3

10/10 Excellent

Katrien

Stayed 1 night in Jun 2023
Response from reception on 9 Aug 2023
Dear Katrien,Thank you for your note,We hope to see you for another stay,MAMA LOVES YOU 3

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jun 2023
Response from reception on 9 Aug 2023
Dear Guest,Thank you for your note,We hope to see you for another stay,MAMA LOVES YOU 3

10/10 Excellent

Frank

Stayed 1 night in Jun 2023
Response from reception on 9 Aug 2023
Chère Frank,Merci d’avoir partagé votre avis sur votre séjour,Nous sommes ravis de lire cette belle note Nous espérons vous accueillir pour un futur séjour,MAMA LOVES YOU 3

8/10 Good

Olivier

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel trendy et agréable
Hôtel cool qui vaut bien certains 4 étoiles. Chambre spacieuse et sympa avec aménagement pratique et bien trouvé. Petit dej buffet un peu cher (21€).
Stayed 1 night in Jun 2023

10/10 Excellent

Marc

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023