The Hague Hotel Guide - Park Clingendael hotels in The Hague, Netherlands.

"we checked into our room and while the whole hotel seems new the floor in our bathroom had failed, moving/cracked tiles popping sound as you walked on them grout missing, massive holes on wall from something that had been ripped/removed from the bathroom wall, 2 holes that had been badly filled, reported to front desk on check out showed pictures and video told i would get some goodwill back on our room rate and will get a call from the manager same day!, neither happened chased them on email twice finally offered a room upgrade! no use to use, and not the goodwill towards cost of room, then no response to my final email. as for restaurent food was lovely but charging a 4 year old 4.75 euros for tap water! food was slow out but the mains did taste amazing. my daughter loved their robot servers! breakfast was best we had in 15 days travelling europe. just shame let down on customer service at end"

"The apartment was very clean and spacious. All staff we met were extremely courteous and helpful especially Katriana. She went to great lengths to help us with any issues and we so enjoyed her lovely personality and helpful referrals about great places to eat. Even saw her at a restaurant she had recommended to us and she and her daughter stopped to chat with us. Her daughter was extremely personable and a delight to know as well. Thanks for the great stay. "

"The listing failed to state that an expensive cleaning fee would apply and we were advised of this by the hotel after the cancellation period had ended. This was challenged but the hotel continued to insist that it needed to be paid and that it was advised (despite it not being in the listing or the confirmation email). Hotels.com had to get involved via an escalated complaint. The check in experience was also poor as the keys were not in the lock safe. This was resolved. Despite this the apartment is very nice and convenient parking on site (for an extra charge)"

"It was a good location. "

"Breakfast was good food was fine the buffet set up however did not seem to flow well making it difficult to find things. "

"Staff is helpful and friendly. I like the flower that was delivered everyday in the lobby and floor foyer. I also like the connecting rooms which is a plus for family travel. I'm particularly impressed by the blanket that is thin but warm for the April cold and windy weather. The location is close to train station. I don't like the bathroom which has a shelving right on top of the sink faucet which got in the way of my head when brushing my teeth. Those should be removed, in my opinion. Also the bath area does not have a glass door which makes floor wet outside of the tub."

"This hotel is beautiful and centrally located. The concierge was extremely helpful upon check-in. The area is very safe and near many embassies. I highly recommend this hotel. "

"Clean good location "

"The staff was wonderful and friendly. Niels in particular was very kind. The breakfast buffet (paid) was very good and the bottle filler was a nice touch in the lobby. I was surprised that the room was a little dated considering how nice the lobby was. Carpet was a bit dingy and the lack of shower door was a mess, causing water to spill out of the shower and onto the floor. "