Hagatna Hotel Guide - Paseo de Susana Park hotels in Hagatna, Guam.

"Cons: We didn't like the FAR walking because our key cards couldn't work at the side gate (we had to walk from Oceana B through a labyrinth including through various floors, to get to the lobby, then outside back towards Oceana B to get to the parking garage--my feet still ache 3 days later). There are no luggage trolleys nor anyone to help with luggage (at least, I didn't see any for the duration of our stay). The "double" beds are super tiny, making sleep and comfort very difficult (a double room can fit 2-3 people, not more). Our necks ached everyday from the uncomfortable, cheap pillows. Pros: Waterpark was great and almost worth all of the above cons. Centrally located, including near Kmart and various eateries. Free parking was nice (although I'd gladly pay for valet to avoid all that walking!). Staff are attentive when you need something (our shower adjuster was broken and they sent maintenance and had it fixed within 2 hours)."

"Room had ants. Our room was literally a club lounge access room. Staff was nice. The bedsheets were replaced properly and room service was great. Breakfast at La Cascata was terrible. We had free breakfast meal from our package so we had to go but the cups were dirty, food was cold. Although the egg and the waffle chef was great. Plus there were fries and the juice was about to go bad. The first floor smells really bad and it is poorly regulated. The water was gone unlike the picture and there was construction going on. However, pool was great and the view was great as well. Overall a 3/5 due to sanitary issues and differences between the photos online and reality."

"We were upgraded to the main building since the typhoon was going to hit 2 days after arriving. Hotel had a generator and only lost power a few time but it came back on. Staff was available the whole time. the convenience store was open almost every day for food when the island was locked down. Rooms were clean and kitchen had everything needed to cook. Would stay again"

"Check in was quick and hassle free, room was very spacious and comfortable. Breakfast had an abundant verity to choose from. Falmily friendly"

"The host was very accommodating, friendly, and hospitable. My flight was delayed so didn’t get in until 1AM, check-in was easy no issues. The place was very homey and clean. I felt very comfortable and safe during my 16 day’s stay. This location is central and close to everything. Thanks for a great stay would stay there again in the future. Sí Yu’us Maåse! Esta later!"

"We thoroughly enjoyed our stay. The apartment was very clean. The location was very central to shops and restaurants and a short stroll to the beach and Jimmy dees which is open on the weekends. Any issues were dealt with quickly by the host. We hope to come again soon! "

"The hotel is going through a refurbishment. Once finished, no doubt this would be a proper 4 star (or more) again. Now, it was clean enough and staff is very friendly. We spent most of our time exploring the island by rental car. "

"Excellent communication with the host. The listing indicates washer and dryer which i"

"We booked this unit specifically because it offered an early check in and we did not have to relocate during our stay WRONG!Arrived Monday morning for early check in. No response to messages left on What’s App. Which is what the owners/managers requested way of communicating 2 hours later told that we could not check-in early but could check in early at another location but would have to relocate back to original location in 3 daysAs we had been traveling for quite a few hours we accepted this. Was told they would refund the early check in fee ( 1 week later, has not been refunded)So 3 days later we moved to the original location. The unit was clean and acceptable. Upon arrival on Thursday the electric stove had one burner out of 4 working. On Friday morning nothing, reported the issue, later that afternoon a maintenance person arrived and confirmed the electric stove / oven was non operational. No word on replacement or ??On Saturday afternoon while we were out getting something to eat. They dropped off a single element cook. I would like say both units were clean. We live in Asia and the occasional bug or gecko is not a problem We go to Guam at least once a year a combination of business and pleasure We will not consider this or any other property managed? By this group as an possibility "