Do not stay here! I cannot stress enough.
My friend & I booked to stay here & had to leave early with no help from the staff or even acknowledgement with a refund etc. We left 3x days early at a huge expense to just not be here.
It looks lovely & the room is nice if you don't mind a stink of damp that makes you cough.
Very misleading, there is NOT a tour concierge as stated, there is a folder with pictures in for inspiration to book independently.. The staff struggle with english, check in was painful. You will NOT get free waterpark tickets and a welcome gift as stated, I would say defiantly understaffed.
The shuttle booking system is flawed & they forgot to pick us up one day, I put it down to being told "ok ok" by reception & a member of staff when we were checking if the return shuttle was booked for us. We had to contact a member of their staff on facebook to get picked up because we were told NOT to get taxis as it wasn't safe.
We tried to go out one day booking a woman driver on their version of UBER & she said it's NOT safe for you to be going out around here.
We were stranded in the hotel with nothing to do as they has cancelled the activities & poolside massages, basically all the activities they were advertising & still advertising while we were there were not on.
There is only one restaurant, they closed this for 2x days but only told us it was for 1x day & only told us at 2pm on the day, so we couldn't even try & organise something else. Awful experience