I was really disappointed with a few things unfortunately. When we got to our hotel room, the floor was dirty, stuff was sticking to the bottom of my feet like it hadn’t been swept. In the shower, there was a few strands of hair on the shower wall (I’m assuming from the previous occupant) and it grossed me out, and showed that housekeeping really wasn’t paying attention or didn’t care when they were cleaning. That made me believe that lots of other things probably weren’t cleaned either. The remote control was gross and didn’t even have a back to it to cover the batteries. I asked for housekeeping to sweep the floors in our room and for new towels/sheets, and they left a bag of towels and sheets outside of our room door while we were out for the day, but didn’t clean our floors at all. I called room service to order a bottle for the night of my birthday, and it went straight to voicemail several times. Then, when I was finally able to get ahold of them, they spoke Spanish and didn’t understand what I was asking for. They told me to ask the front desk about a “birthday package” that I could order (wine & chocolates) so I ask about that, and I was told by the front desk that it doesn’t even exist. Super frustrating. The elevators were always gross, which is a high contact area and should always be clean. The free breakfast that is included is literally school food breakfast, it was tasteless. The pool bar was disappointing and the drinks were made poorly.