Interior entrance

Reviews of Chateau Nova Peace River

3 out of 5
Chateau Nova Peace River
10010 - 74 Street, Peace River, AB

Reviews

9.0

Wonderful

Rating 10 - Excellent. 499 out of 790 reviews" "
Rating 8 - Good. 217 out of 790 reviews" "
Rating 6 - Okay. 38 out of 790 reviews" "
Rating 4 - Poor. 22 out of 790 reviews" "
Rating 2 - Terrible. 14 out of 790 reviews" "

9.2/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

alan

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Good size room with modern up to date finishes.
Stayed 1 night in Apr 2024

8/10 Good

Carroll, Calgary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms and common areas are clean and quiet. Restaurant and lounge food are typical for a smaller town hotel. Have stayed here before and always a pleasant stay.
Stayed 2 nights in Apr 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were amazing
Stayed 1 night in Apr 2024
Response from Menandro Montoya, GM on 24 Apr 2024
Hello Andrew,The Chateau Nova Peace River team wants to thank you for this amazing review you have provided us. Our very dedicated staff are grateful and are looking forward to welcoming you back on your next visit, we hope it is soon! Cheers!

10/10 Excellent

Barry

Liked: Cleanliness, staff & service, property conditions & facilities
Nice room, grand foyer and the best tasting breakfast in town.
Stayed 1 night in Apr 2024
Response from Menandro Montoya, GM on 22 Apr 2024
Hello Barry,Thank you for choosing the Chateau Nova Peace River and for sharing your positive experience. We are thrilled to receive such wonderful feedback about our service and Restaurant. I hope on your next visit, you get to try our sumptuous dinner menu in the lounge. We look forward to welcoming you back with excitement. Cheers!

10/10 Excellent

Brady

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wifi had terrible connectivity issues, otherwise great stay.
Stayed 2 nights in Apr 2024
Response from Menandro Montoya, GM on 15 Apr 2024
Hello Brady,Thank you for providing us your feedback. I am glad that we were able to deliver the kind of service you prefer. I apologize if you had some issue with our internet connection, rest assured we are taking appropriate steps to improve our services. Cheers!

8/10 Good

Lindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Have stayed there several times. Staff are great, knowledgeable and helpful. Rooms are clean and very nice. When I arrived and Expedia had screwed up yet again and there was no record of my booking, they handled it and were able to accommodate me despite Expedia’s continual disappointment.
Stayed 6 nights in Apr 2024
Response from Menandro Montoya, GM on 15 Apr 2024
Hello Lindy,I would like to extend my sincere gratitude regarding the positive review you left about your experience at the Chateau Nova Peace River. Our staff work very diligently to ensure that all of our guests have a pleasant stay. We continuously strive to improve and deliver the best hospitality service possible! Have a great day and please come back again soon.

6/10 Okay

Darryl

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always liked staying here !!! BUT !!!This time had real concerns with smokers this area is just outside the hotel entrance doors , butts everywhere !!!signs on doors says 5 meters !! This needs to be moved to an area where you don’t have to walk through or walk in entrance and all you smell is cigarettes smoke not healthy at all Told front desk clerk nothing changed , next day had to tell them a cigarette can was on fire Not acceptable this area needs to move !!! Totally away from front entrance , absolutely disgusting
Stayed 4 nights in Mar 2024
Response from Menandro Montoya, GM on 8 Apr 2024
Hello Darryl,Thank you for providing us your feedback. We sincerely apologize for any inconvenience we may have caused you. We have taken steps to ensure this issue never happen again by moving the receptacles away from the entrance area. We hope we can serve you better on your next visit. Thank you.

8/10 Good

Darryl

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always liked staying here !!! BUT !!!This time had real concerns with smokers this area is just outside the hotel entrance doors , butts everywhere !!!signs on doors says 5 meters !! This needs to be moved to an area where you don’t have to walk through or walk in entrance and all you smell is cigarettes smoke not healthy at all Told front desk clerk nothing changed , next day had to tell them a cigarette can was on fire Not acceptable this area needs to move !!! Totally away from front entrance
Stayed 3 nights in Mar 2024
Response from Menandro Montoya, GM on 10 Apr 2024
Hello Darryl,Thank you for providing us your feedback. We sincerely apologize for any inconvenience we may have caused you. We have taken steps to ensure this issue never happen again by moving the receptacles away from the entrance area. We hope we can serve you better on your next visit. Thank you.

6/10 Okay

Aleta

Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Menandro M. - GM on 2 Apr 2024
Hello - Thank you so much for taking the time to leave us a review, your thoughts and experience are very important to us, as they allow us to grow and better serve our guests. We hope to see you again in the future so that we have the chance to turn that 3 to a 5!

4/10 Poor

Jennifer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Mar 2024
Response from Menandro Montoya, GM on 25 Mar 2024
Hello Jennifer,Thank you for providing us your rating. We would like to learn more about your stay experience and determine what we could have done better. We want to make things right and we hope you will give us another opportunity to serve you.

8/10 Good

lewis r

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Menandro M. - GM on 25 Mar 2024
Hello! Thank you for taking the time to leave us this lovely review! We are pleased to know that we met your expectations during your stay with us, and we look forward to serving you again in the future!

8/10 Good

Janell

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms are clean, beds are comfy. Great place to stay.
Stayed 1 night in Mar 2024
Response from Menandro M. - GM on 21 Mar 2024
Thank you for your wonderful review! We were delighted to hear that your experience was a positive one, and our staff will be delighted to know that their hard work has been recognized. We look forward to serving you again in the future!

10/10 Excellent

Troy

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms and soft bed, wonderful.
Stayed 1 night in Mar 2024
Response from Menandro Montoya, GM on 19 Mar 2024
Hello Troy,We are so thrilled to receive your compliment. Thank you for choosing the Chateau Nova here in Peace River where cleanliness, comfort, safety and convenience are some of our top priorities. We hope to see you again soon. Cheers!

10/10 Excellent

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Polite and professional staff. Quiet and clean.
Stayed 1 night in Mar 2024
Response from Menandro Montoya, GM on 19 Mar 2024
Hello Gary,We are greatly appreciative of your feedback. Thank you for staying at the Chateau Nova Peace River. Our entire team is excited to welcome you back on your next stay, hopefully soon. Cheers!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 1 night in Mar 2024
Response from Menandro Montoya, GM on 19 Mar 2024
Hello Peter,Thank you for providing us a perfect rating. We would love to have you back at the Chateau Nova Peace River. Cheers!

10/10 Excellent

Brandon

Business traveller
Liked: Cleanliness
Staff is excellent, cleaned the room everyday and was very prompt.
Stayed 3 nights in Mar 2024
Response from Menandro Montoya, GM on 15 Mar 2024
Hello Brandon,The Chateau Nova Peace River team is very grateful for the wonderful review you have written for us. I am glad that our brand promise of comfortable, clean and safe stay has been evident during your stay. I hope you got the chance to enjoy our appetizing menu choices in our Restaurant an Lounge. I look forward to welcoming you back, hopefully soon. Cheers!

10/10 Excellent

Peter

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent
Stayed 4 nights in Mar 2024
Response from Menandro Montoya, GM on 14 Mar 2024
Hello Peter,Thank you, thank you! We are grateful for the 5 star rating you have provided our property. We look forward to welcoming you back at the Chateau Nova Peace River on your next visit. Cheers!

10/10 Excellent

Darryl

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay still 👍
Stayed 1 night in Mar 2024
Response from Menandro Montoya, GM on 13 Mar 2024
Hello Darryl,It has been a pleasure to host you again here at the Chateau Nova Peace River. Thank you for the wonderful review you have provided us. We hope to see you again soon and please bring your friends and family. we will ensure that they all enjoy the same quality of service as you have. Cheers!

6/10 Okay

Jade

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk upon check in was extremely rude
Stayed 1 night in Mar 2024
Response from Menandro Montoya, GM on 13 Mar 2024
Hello Jade,Thank you for taking the time to write a review regarding your experience at our property. We are truly sorry that you were disappointed with our staffs’ behaviour and lack of concern during your stay. As a guest, I know how I expect to be treated and we are apologetic that we failed to provide you with a wonderful guest experience. I hope that you will give us the opportunity to serve you on your next visit to our area and I assure you that we will provide you with our very best on your return visit.

10/10 Excellent

Gabriela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Menandro M. - General Manager on 4 Mar 2024
Hello Gabriela - Thank you for you kind review! We are happy to hear that your stay at Chateau Nova Peace River met all of your expectations, and we look forward to the opportunity to serve you again in the future!

8/10 Good

Sherri-Lynn

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Peace River.
Stayed 1 night in Feb 2024
Response from Menandro Montoya, GM on 1 Mar 2024
Hello Sherri-Lynn - Thank you so much for taking the time to leave us your lovely review! We are pleased to know that Chateau Nova Peace River was able to meet your expectations. We look forward to serving you again in the future!

10/10 Excellent

marcus

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Menandro M. on 2 Mar 2024
Hello Marcus - Thank you so much for taking the time to leave us a review! We are so happy that your stay was a great one, and we look forward to serving you again at the Chateau Nova Peace River!

4/10 Poor

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We woke up around midnight by loud talking in the hallway and it lasted about 10 minutes, called front desk and they came up to talk with the people. Otherwise the room was good
Stayed 1 night in Feb 2024
Response from Menandro Montoya, GM on 16 Feb 2024
Dear Philip,Thank you for taking the time to share your review. I sincerely apologize that we were not able to provide you with a satisfactory stay. I am confident that in the future we will be able to give the experience that you hoped for. Please know that your patronage is very important to us, and we look forward to serving you again!

10/10 Excellent

Darryl

Liked: Cleanliness, amenities, property conditions & facilities
Great stay again 👍
Stayed 1 night in Feb 2024
Response from Menandro Montoya, GM on 14 Feb 2024
Thank you for the wonderful review from your recent stay at Chateau Nova Peace River! Our staff will be delighted to know that all of their hard work is recognized and appreciated, and it reassures us that we are on the right track. Thank you again for your feedback, and we look forward to serving you again!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Another overnight stay and as usual clean and quiet, bed was comfortable. Great place to stay.
Stayed 1 night in Feb 2024
Response from Nav on 11 Feb 2024
Thank you so much for choosing Chateau Nova Peace River for your recent stay, and for taking the time to share your wonderful feedback with us. We're thrilled you enjoyed your stay with us. Looking forward to welcoming you back soon!

8/10 Good

Christina

Stayed 1 night in Feb 2024
Response from Menandro M. - GM on 21 Mar 2024
Thank you so much for your lovely review! It is wonderful to know that the Chateau Nova Peace River met your expectations, and we hope to be able to serve you again in the future!

6/10 Okay

Megan

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Menandro Montoya, GM on 6 Feb 2024
Hello, Megan - Your rating helps us to know we are on the right track! Please let us know what we can do to turn that 3 into a 5. Thank you for sharing your experience with us and we hope to see you again soon!

10/10 Excellent

Becky

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 2 Feb 2024
Hello, Becky - Thank you so much for your positive review, it was a pleasure to have you with us, and we look forward to serving you again in the future!

8/10 Good

Sheryl

Business traveller
Liked: Staff & service, room comfort
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 2 Feb 2024
Hello, Sheryl - Thank you for your kind and positive review. Can you please let us know what we can do to change your next review from an 8 to a 10? We are always striving to improve the service that we provide our guests, and your feedback is important to us. It was a pleasure having you stay with us, and we look forward to seeing you again in the future!

6/10 Okay

Allison

Travelled with partner
Liked: Staff & service
Upon entering hotel you can tell it’s very nice and welcoming. My reservation had not been made by clerk working day of booking, the kind lady helped me set up a room and assured me she would follow up with the person on shift as she was concerned about us having to wait and wanted us to be comfortable. Great customer service! Hotel room was great, beds oh so comfortable. Bathtub had a minor maintenance issue ( faucet and shower run at the same time). Over all great stay!
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 2 Feb 2024
Hello, Allison - Thank you for your kind words about our establishment. I apologize sincerely for the confusion upon your arrival and the maintenance issue you experienced, and I have discussed the matter with our team to ensure that it does not happen again. It was a pleasure having you with us, and we look forward to seeing you again - we are confident that we can improve your experience!

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and comfortable, staff was very friendly.
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 2 Feb 2024
Hello, Philip - Thank you so much for your kind words and your positive review. It was a pleasure having you stay with us, and we look forward to serving you again in the future!

10/10 Excellent

Ryan

Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 23 Jan 2024
Hello Ryan,Thank you for sharing your review of the Chateau Nova Peace River. We are glad that we were able to meet your standards. we hope to see you again soon. Cheers!

10/10 Excellent

SHAWN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 23 Jan 2024
Hello Shawn,Thank you for the perfect rating you have provided the Chateau Nova Peace River. I hope you get to visit again soon. Cheers!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay
Very nice hotel with good restaurants.
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 2 Feb 2024
Thank you so much for leaving us this wonderful review! We are glad to learn that you loved our stay, and it provides everyone working here with a sense of pride and encouragement that we are on the right track. Thank you again for your kind words, and we looking forward to serving you again in the near future!

10/10 Excellent

Todd

Liked: Cleanliness, staff & service, amenities
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 23 Jan 2024
Hello Todd,Thank you, thank you! we appreciate the perfect five star rating you have provided the Chateau Nova Peace River. we are glad that you chose our property over the many options you have in town. we can't wait to welcome you back. Cheers!

6/10 Okay

victoria

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 16 Jan 2024
Hello victoria,Your rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

8/10 Good

Chris

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2024
Response from Menandro Montoya, GM on 16 Jan 2024
Hello Chris,Thank you for rating your stay! We are happy to hear that you enjoyed your time at the Chateau Nova Peace River and we look forward to serving you again.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
It was freezing in the room kept turning the temperature up but it never got warmer was -30 outside and my room was only +11 just disappointed. Ask the front desk if they could do a discount or something the lady there just said she wasn’t able to do anything.
Stayed 1 night in Jan 2024
Response from Menandro Montoya, GM on 10 Jan 2024
Dear Valued Guest,Thank you for taking the time out of your day to share your review. I apologize that we were not able to provide you with a stay you were satisfied with. I am confident that we will be able to resolve this issue if you provide us the opportunity to serve you again in the future. You are very valuable to us!

10/10 Excellent

Deborah

Liked: Cleanliness, staff & service, property conditions & facilities
We had a restful stay. Room was clean. Beds comfortable.
Stayed 3 nights in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello DeborahThank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay here at the Chateau Nova and I can see that we delivered that to you. Looking forward to serving you the next time you are in Peace River.

4/10 Poor

Farrah

Stayed 2 nights in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello FarrahYour rating helps us to know we are on the right track! Thank you for sharing your experience with us and we hope to see you again soon.

10/10 Excellent

Lindsay

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an enjoyable experience I was there on business and I had my grandson with me we arrived late 8:39pm no concerns restaurant was open and friendly staff
Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello LindsayThank you for taking the time to share your feedback regarding your stay! I am glad that we were able to meet your expectations. Thank you for staying at the Chateau Nova Peace River and we hope that you will consider us again the next time you are staying in the area!

10/10 Excellent

Herman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello HermanThank you for leaving us a star rating! We always want to ensure that every guest has an amazing stay here at the Chateau Nova and I can see that we delivered that to you. Looking forward to serving you the next time you are in Peace River.

8/10 Good

Lisa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The food was not good. Snd a false promose of a receipt. But overall ok
Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello LisaHello . Thank you very much for your honest review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We greatly appreciate your comments and I hope you give us an opportunity to turn your experience around. It would be such a pleasure to personally welcome you back to our property.

6/10 Okay

Kristen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Love the hotel. Service could be improved.
Young girl checking me in was extremely cranky and seemed annoyed that I was bothering her to check me in.
Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello Kristen,Thank you for taking the time to write a review regarding your experience at our property. We are truly sorry that you were disappointed with our staffs’ behaviour and lack of concern during your check in. As a guest, I know how I expect to be treated and we are apologetic that we failed to provide you with a wonderful guest experience. I hope that you will give us the opportunity to serve you on your next visit to our area and I assure you that we will provide you with our very best on your return visit.

10/10 Excellent

Shauna

Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello ShaunaThank you for taking the time to leave us such a pleasant review. We are thrilled that you enjoyed the hospitality services provided to you at the Chateau Nova Peace River. We continuously strive to deliver the best customer service possible! Have a wonderful day and please come back again soon

10/10 Excellent

Darren

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was everything a traveler needed, clean, easy access off highway, good parking. Room was clean and spacious.
Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello DarrenThank you for taking the time to share your positive experience at the Chateau Nova Peace River. We take pride in giving outstanding service to every guest and we are overjoyed to receive your compliments and appreciation. We hope to see you here once again and please bring all your friends and family. We will ensure they all enjoy the same quality of service as you have!

10/10 Excellent

Mthokozisi

Liked: Staff & service
Stayed 1 night in Dec 2023
Response from Menandro Montoya, GM on 10 Jan 2024
Hello MthokozisiThank you for rating your stay! We are happy to hear that you enjoyed your time at the Chateau Nova Peace River and we look forward to serving you again.

10/10 Excellent

SHAWN

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Menandro Montoya, GM on 6 Feb 2024
Hello, Shawn - Thank you for the wonderful 5 star rating you gave Chateau Nova Peace River! We a pleased to know that we met all of your expectations, and we eagerly await the opportunity to serve you again.

10/10 Excellent

Bill

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Menandro Montoya, GM on 7 Feb 2024
Hello Bill - Thank you for the 5 star review! We are delighted to know that we met all of your expectations during your stay at the Chateau Nova Peace River, and we look forward to serving you again in the future!

10/10 Excellent

Stuart

Response from Menandro Montoya, GM on 7 Feb 2024
Hello Stuart - Thank you so much for 5 star review! It was a pleasure having you here at the Chateau Nova Peace River, and we look forward to seeing you again!