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Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Photo gallery for Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

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On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
On the beach, free beach cabanas, sun-loungers, beach umbrellas
8 outdoor pools, free pool cabanas, pool umbrellas

Overview of Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

4.5 star property

3.8/5 Good

Guests rated this property 4.2/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • All-inclusive
  • Air conditioning
  • Spa
  • Restaurant

Cleaning and safety practices

  • Cleaned with disinfectant
  • Contactless check-in
  • Hand sanitiser provided
  • Personal protective equipment
Map
Carr Federal 307 Tulum-Cancun Km 332.15, SM31 MZ03, Puerto Morelos, QROO, 77580

Explore the area

  • Popular LocationXoximilco12 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
  • Popular LocationCancun Country Club20 min drive
  • Popular LocationPetempich Bay24 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino is near the airport and on the beach. Don't miss out on a visit to Ventura Park Cancun.
Visit our Puerto Morelos travel guideOpens in a new window
Map

What's nearby

  • Xoximilco - 12 min drive
  • Ventura Park Cancun - 16 min drive
  • Crococun Zoo - 18 min drive
  • Cancun Country Club - 20 min drive
  • Petempich Bay - 24 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

Restaurants

  • Restaurants on site
  • Gourmet Marche
  • Zen
  • Hunter Steak House
  • Grazie Italian Trattoria

About this property

Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino

Upscale property on the beach, with 8 outdoor swimming pools
Catch some rays at the beach or spend the day relaxing at Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino's full-service spa. Then enjoy a meal at one of the property's 9 restaurants. All 840 rooms boast jetted bathtubs, and offer free WiFi and free minibar items. Balconies and MP3 docking stations are standard, as are plasma TVs with cable channels.
Royalton Riviera Cancun, An Autograph Collection All-Inclusive Resort & Casino offers 840 accommodations with MP3 docking stations and free minibar items. Rooms open to balconies. Beds feature down comforters and premium bedding. A pillow menu is available. 49-inch Plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include hairdryers.

3 outdoor tennis courts and a complimentary water park with waterslides are featured at the property. 8 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has massage/treatment rooms. Services include deep-tissue massages, hot stone massages, Swedish massages and facials. The spa is equipped with a sauna, a spa tub and a steam room. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)
Number or type of beverages limited at one or more venues

Activities and facilities/equipment

All on-site activities and use of facilities and equipment are included.

Water activities

Kayaking

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

On-site entertainment and activities
On-site live performances
Theme parties

Awards and affiliations

Green/Sustainable Property
This property participates in Green Globe, a programme that measures the property's impact on one or more of the following: The Environment, the community, the cultural heritage and the local economy.

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Check-in

Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available

Food and drink

  • 9 restaurants and 1 coffee shop/cafe
  • 3 swim-up bars, 4 beach bars, 2 poolside bars and 3 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Things to do

  • 8 outdoor pools
  • 3 outdoor tennis courts
  • Arcade/games room
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Boat tours
  • Children's pool
  • Fishing
  • Fitness centre
  • Free water park access
  • Full-service spa
  • Kayaking
  • Motor-boating
  • Motorised watercraft
  • Nightclub
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Steam room
  • Tennis
  • Volleyball
  • Waterskiing
  • Yoga classes

Family friendly

  • 8 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised childcare
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Languages spoken

  • English
  • French
  • Portuguese
  • Spanish

Business services

  • Business centre
  • Computer station
  • Conference centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Hot tub
  • Steam room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk

More

  • 8 casino gaming tables
  • 12 casino slot machines
  • Beach towels
  • Casino
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer (on request)
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower
  • Towels

Entertainment

  • 49-inch plasma TV
  • TV channels
  • MP3 dock
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Balcony

More

  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Slippers
  • Turndown service

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Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
No on-site parking is available
This property accepts credit cards and cash

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Royalton Cancun
Royalton Riviera
Royalton Riviera Cancun All Inclusive Puerto Morelos
Royalton Riviera Hotel
Royalton Riviera Hotel Cancun
Royalton Riviera Cancun Resort All Inclusive Puerto Morelos
Royalton Riviera Cancun Puerto Morelos
Royalton Riviera Cancun Inclu
Royalton Riviera Cancun Resort Spa All Inclusive

Overall score and ratings

3.8

Good

Rating 5 - Excellent. 834 out of 1891 reviews
5 - Excellent 44%
Rating 4 - Good. 458 out of 1891 reviews
4 - Good 24%
Rating 3 - Okay. 249 out of 1891 reviews
3 - Okay 13%
Rating 2 - Poor. 154 out of 1891 reviews
2 - Poor 8%
Rating 1 - Terrible. 196 out of 1891 reviews
1 - Terrible 10%

4.2/5

Cleanliness

4.0/5

Staff & service

4.0/5

Amenities

4.0/5

Property conditions & facilities

4.0/5

Eco-friendliness
Write a review

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, amenities
Check in is very slow room that we got was not clean customer service was rude and the food in this hotel is very low quality
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved every single thing about the resort. I had such a blast
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, amazing food and entertainment, very friendly service!
Stayed 3 nights in Apr 2022

5/5 Excellent

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely loved this resort & we will definitely be back! Overall our experience was everything we hoped! Loved: •The openness of the lobby/main entrance. •The view is absolutely gorgeous! Was a great place to sip coffee and watch a sunrise or even watch the night shows by the pool. •The shows were entertaining & family friendly. •Everything was well kept/maintained and clean •The staff was great! Always helpful and friendly. •drinks were awesome, alcohol wasn’t watered down and staff never complained about having to sling a virgin daiquiri or pineapple juice to my kiddos. Did NOT like: •The casino…. My husband went our first night & lost a fair amount money betting on roulette. Then 2 nights later went back & hit a bet, but the employee refused to pay out saying “the max was $100” & he had $300 on that particular set of numbers. He explained that they had accepted the bet & they were still required to pay out in that scenario. Yet the night he lost all the money he was betting over the $100 max & they never said anything when he was losing money.. only the time he won. •the room we booked was “ocean view family suite” but we couldn’t see the ocean.. we were on the second floor of building 7. Definitely request floor 3 or 4 if you want to see the water. Overall my FAVORITE thing about this resort was that we felt very safe. I had so many people tell me “don’t go anywhere alone, not even the bathroom”. But I was so comfortable here!
Stayed 5 nights in Apr 2022

4/5 Good

Travelled with group
Liked: Cleanliness, staff & service
The property needs a lot of work.
Stayed 5 nights in Apr 2022