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"The pictures do not do this property justice. This was one of the best all inclusive I have ever been to. 24 hour room service, very nice gym with machines to get me through a full workout, a cafe in the morning with espresso and iced drinks, 5 amazing restaurants open for differing meals, and a private beach access with physical ocean activities free. This was so much fun and I will head back if I can. "

"Nuestra estancia en Cancún fue placentera y segura. El hotel muy bonito y con muchas amenidades. La playa si que no estaba bueno pues tenía algas y también mal olor pero en general satisfactorio. A diferencia de EXPEDIA que no hago más bookings con ellos porque te roban. Mi vuelo de regreso fue cancelado sin antes proporcionar un reemplazo y aún nada del el reembolso. Llamas al servicio al cliente y te pelotean y también hasta te cuelgan. No se ocupan de nada es la peor agencia intermediaria de viaje con la que he tenido la experiencia de viajar. NO VIAJES CON EXPEDÍA. No Lo Recomiendo en lo absoluto. Muy mala atención al cliente después que haces con ellos la reserva te mandan a reclamarle a la aerolínea. Te dicen lo que quieres escuchar para callarte la boca y que no reclames más pero al final te mandan un email con lo opuesto de lo que te han dicho por teléfono. Horrible que mala experiencia. NO LOS RECOMIENDO. No los recomiendo. "

"Great experience "

"We absolutely loved this property and will be coming back as soon as they reopen after their six month renovation"

"Top notch resort in the middle of no where without a beach. Some seaweed smells. GREAT and many pools "

"The property is absolutely beautiful! The service and food selections were top-notch. We were always able to get a reservation at a restaurant."

"We booked with Hotel Marina El Cid but when we arrived to the property we learned that the resort actually consists of three sections that are listed as separate hotels on Expedia: Marina El Cid, Ventus, and Ventus Ha' (listed from oldest to the newsest). Each hotel has a unique architecture & very distinct from others but all guests can use any facilities across all three hotels! Ventus Ha' opened Dec'24 and this is where we were given our room. It is furthest from the ocean deeper in the jungle. It is a short walk to the beach or you can call for a golf cart ride any time of the day. We were happy to be away this time around because of the algae bloom/awful smell from the ocean. Our room at Ventus Ha' was spacious, hammock on the balcony, spacious bathroom. The bed was firm so were the pillows (not a big fan of those). Room was cleaned well once a day and all towels were changed regardless the fact that we hung them and didn't mind to keep them for a few days. Each hotel has its own restaurant set but everybody could go to any of them. Reservations are necessary and concierge will make the reservations for two days ahead. We realized that Ventus Ha' had the best two restaurants (Japanese and Aakat) so we stayed close to our hotel for breakfast and lunch. We also booked those two restaurants for dinner twice. Buffets were fairly small, didn’t have much of a variety of food but definitely basic breakfast options. Staff everywhere is friendly. Overall excellent experience!"

"Good place to stay with family."

"we had amazing stay at sensira The hotel staff wspecially in the dining area went above and beyond to take care of us A special shout out to Hever Orego and kavinci in the breakfast area the warm hospitality attention to detail geinuinely kindness made every morning such a pleasure expirience They truly made us feel welcome and valued guest . we will surely come back bec of the people that made the stay feels like home when far away fr home Thank you sensira hotel it was great trip far fr chaos, I used to stay hawaii is the best places i kept coming back bec it refreshes me but now its cancun and staying in sensira is one of the best thing. will surely kept coming back "