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Kempinski Hotel Cancún

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Luxury
VIP Access
5.0 star property
9.4

Exceptional

Oceanfront elegance with serene luxury

Elegant and stylish, this luxurious property offers breathtaking ocean views and a serene, peaceful atmosphere. Delight in exceptional dining, a pristine beach, and outstanding service that ensures a memorable stay.

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is €292
includes taxes & fees
1 Sept - 2 Sept

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Room options

Available filters for rooms
Showing 18 of 18 rooms

View all photos for Club Seaside King Room

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the sea.

Club Seaside King Room

  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Room

  • Sleeps 3
  • Free Wi-Fi

View all photos for Club Seafront King Room

A hotel room with a large bed, a desk, and a chair, a balcony with a view, and a large window.

Club Seafront King Room

  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite (Seaside)

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Seaside)

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

10.0 out of 10
Exceptional
(1 review)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Room, 1 King Bed (Seaside)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Suite (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Suite (Seafront)

  • Partial sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

9.2 out of 10
Wonderful
(5 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Panoramic Suite

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

  • Sea view
  • 82 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Presidential Suite

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Presidential Suite

  • Sea view
  • 229 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Room, 1 King Bed (Seaside)

9.6 out of 10
Exceptional
(37 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Club Room, 1 King Bed (Club Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Club Room, 1 King Bed (Club Seafront)

10.0 out of 10
Exceptional
(2 reviews)
  • Partial sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed (Seafront)

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Deluxe Room, 1 King Bed (Seafront)

10.0 out of 10
Exceptional
(15 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Deluxe Double Room (Seaside)

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Deluxe Double Room (Seaside)

9.0 out of 10
Wonderful
(7 reviews)
  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Club Double Room (Seafront)

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Club Double Room (Seafront)

  • Sea view
  • 41 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Suite (The Saasil)

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

  • Sea view
  • 177 sq m
  • 3 bedrooms
  • Sleeps 6
  • 3 King Beds
  • Free Wi-Fi

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About the area

Located on the beach, Kempinski Hotel Cancún is in Zona Hotelera neighbourhood and is connected to a shopping centre. Aquaworld and Iberostar Cancun Golf Course are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Ruins and Forum By The Sea Mall are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ecotours and ziplining nearby. Visit our Cancun travel guide
View more Resorts in Cancun
Map
Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

  • A pair of feet dangling over turquoise ocean water with a beach and buildings in the background.
    Ballenas Beach
    2 min walk - 0.2 km
  • A large fish sculpture in front of a building with the Aquaworld logo.
    Aquaworld
    16 min walk - 1.4 km
  • A beach with thatched umbrellas, palm trees, and a flag on the shore.
    Hotel Zone Beaches
    18 min walk - 1.5 km
  • Luxury Avenue Shopping Mall
    11 min walk - 1.0 km
  • Kukulcan Plaza Shopping Mall
    11 min walk - 1.0 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    18 min drive

Restaurants

  • La Veranda
    9 min walk
  • Nebbiolo
    5 min walk
  • Hacienda Sisal
    10 min walk
  • Cafetto
    10 min walk
  • Club Bistro
    9 min walk

About this property

Kempinski Hotel Cancún

  • Luxury family-friendly resort located near Luxury Avenue Shopping Mall with rooms refurbished in 2023
  • Located close to Aquaworld and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar and a terrace. With a beachfront location, beachfront dining and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a deep-tissue massage and a body treatment at Kayantá Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and seafood. Pilates classes and yoga classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on-site, designer shops on-site and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
  • Other perks at this resort include:
    • 2 outdoor pools along with cabanas, sunloungers and pool umbrellas
    • Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court
    • A free beach club on-site, supervised childcare (surcharge) and a pickleball court
    • Massage treatment rooms, smoke-free property and meeting rooms
    • Guest reviews say great things about the beach locale, helpful staff and first-rate property condition
  • Room features
  • All 363 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
  • Extra amenities include:
    • Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
    • Bathrooms with rainfall showers and deep-soaking baths
    • 42-inch LCD TVs with cable channels
    • Balconies or patios, wardrobes/cupboards and recycling

All-inclusive details

  • All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

    • All buffet meals, snacks and beverages included
    • In-room minibar (all beverages included)
    • In-room liquor dispensers
    • Meals and beverages at companion properties
    • Dining availability limited at one or more venues
    • Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

  • Eco-certified property
  • This property participates in EarthCheck – a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle at scheduled times and on request for a surcharge
  • Limo/town car service
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
  • 2 bars/lounges
  • 6 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Private picnics

Restaurants on site

  • Casitas
  • El Café Mexicano
  • Fantino
  • The Caribe Bar &Grill
  • The Club Grill

Things to do

  • 2 outdoor pools
  • Art gallery
  • Children's club
  • Designer stores
  • Fitness classes
  • Free beach club
  • Full-service spa
  • Health club
  • Hot tub
  • Outdoor tennis court
  • Piano
  • Pickleball
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • Steam room
  • Tennis lessons
  • TV in common areas
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Children's club (surcharge)
  • In-room babysitting
  • Laundry facilities
  • Lifeguards on site
  • Playground
  • Rollaway/extra bed (surcharge)
  • Stroller
  • Supervised activities for children (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 8 meeting rooms
  • Computer station
  • Conference centre (290,625 square foot of space)

Outdoors

  • Beach cabanas (surcharge)
  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a nature reserve
  • On the bay
  • On the beach
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Mud bath
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Accessible airport shuttle
  • Area rugs in public areas
  • Assistive listening devices in meeting rooms
  • Front entrance ramp
  • Grab bar near toilet (99 centimetre high)
  • Hardwood flooring in public areas
  • Height-adjustable showerhead
  • Lift (152 centimetre wide door)
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Smooth flooring in public areas
  • Thin carpet in public areas
  • Transfer shower
  • Well-lit path to entrance
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways (152 centimetre wide)

More

  • 1 building
  • 9 floors
  • Ballroom
  • Banquet hall
  • Belle Époque architecture
  • Built in 1993
  • Comprehensive food waste policy
  • Lifeguards
  • Reception hall
  • Renovated guestrooms - January 2023
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • 42-inch LCD TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Meal delivery service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Desk chair
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Mobile key entry
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are available for USD 50.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: USD 4.88 per accommodation, per night
  • Resort fee: USD 58 per accommodation, per night
The resort fee includes:
  • Additional inclusions

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
  • Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
  • Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December
A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December
A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
A car is recommended for transport to and from this property
Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Kempinski Hotel Cancún have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kempinski Hotel Cancún?

As of 4 Aug 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on 1 Sept 2026 start from €292, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Cancún pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Kempinski Hotel Cancún?

Limited spots are available.

What time is check-in at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Kempinski Hotel Cancún?

Checkout is at noon.

Does Kempinski Hotel Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Are there all-inclusive benefits at Kempinski Hotel Cancún?

Some rate plans available at this resort are all-inclusive.

Where is Kempinski Hotel Cancún located?

Located in Zona Hotelera, this beachfront resort is connected to a shopping centre and within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Staff & service

9.4

Property conditions & facilities
Rating 10 - Excellent. 732 out of 892 reviews
Rating 8 - Good. 84 out of 892 reviews
Rating 6 - Okay. 32 out of 892 reviews
Rating 4 - Poor. 14 out of 892 reviews
Rating 2 - Terrible. 30 out of 892 reviews

Reviews

Verified review

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property with very nice staff.
Stayed 5 nights in Jun 2026
Verified review

10/10 Excellent

Shahd

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.
Stayed 6 nights in May 2026
Verified review

10/10 Excellent

Homan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved our upgraded suite it had 180 views of the ocean
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Ola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel Great service Great food in the main restaurant Staff is very friendly
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean hotel with wonderful beaches Extremely courteous staff.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice luxury hotel where the staff makes it more enjoyable than you can imagine
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

John M.

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean, the food was excellent, and the staff did everything they could to make our stay enjoyable. I highly recommend this hotel.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

Jeffrey Kerry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were impeccably clean
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

PrimeCare Physicians

Liked: Cleanliness, amenities, property conditions & facilities
Yes Hotel was nice and Clean
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

Kritika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, my stay at the Kempinski was exceptional. The service, ambiance, and attention to detail truly stood out. The only minor drawback was the pillows, which could have been more comfortable. However, the hotel did offer alternative pillows upon request, so it wasn’t a major issue. I would still highly recommend this hotel for its outstanding quality and experience.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Montana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe
Lobby
View from room, Room Service breakfast
Lunch on the beach
View from beach
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

Tarkan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and quiet
Stayed 2 nights in Mar 2026
Verified review

10/10 Excellent

Roderick

This is a spectacular property, representing true luxury and privacy for a 5 star hotel. The staff are the nicest people I have ever met in the industry and the accommodations are excellent. The beach, restaurants and condition of the hotel will want you coming back again and again.
Stayed 3 nights in Jan 2026
Verified review

10/10 Excellent

Edward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is perfect, service is great! Properly amazing. Amenities - more restaurants would be better. Otherwise, is perfect for couples and quiet relaxing stay.
Stayed 7 nights in Mar 2026
Verified review

10/10 Excellent

suzanne

Liked: Cleanliness, amenities, property conditions & facilities
The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr
Stayed 4 nights in Jan 2026
Verified review

10/10 Excellent

Nathalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been returning to the Kempinski Cancún for years, and it continues to exceed expectations every single time. The staff are truly exceptional, warm, attentive, and genuinely helpful throughout the stay. The level of service across the board is what keeps me coming back. The rooms are spotlessly clean and beautifully maintained, reflecting the high standards you'd expect from the Kempinski brand. Breakfast was a highlight with great variety, excellent quality, and a wonderful way to start each day. If you're looking for a property where the team goes above and beyond and every detail is taken care of, this is it. A consistently outstanding experience.
Stayed 3 nights in May 2026
Verified review

8/10 Good

Noel

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
This place had the best service I've ever received by hotel staff. The amenities for kids were lacking; which was the only negative really.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

lawrence

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ocean views from all rooms. Beautiful building in old style. 2 very upscale restaurants (quite expensive) Large comfortable rooms. Excellent service at pool and beach. Great breakfast and lunch options.
Stayed 4 nights in Mar 2026
Verified review

10/10 Excellent

SALLY-ANN

Liked: Cleanliness, amenities, property conditions & facilities
Lovely comfortable room and friendly staff as always
Stayed 5 nights in Dec 2025
Verified review

10/10 Excellent

David and Amy

Liked: Cleanliness, staff & service, amenities
We return year after year to Kempinski Cancún because the property is exceptional and all of the staff are amazing, working so hard to make your stay amazing!!!!! We love it here!!
Stayed 4 nights in Feb 2026
Verified review

10/10 Excellent

anthony

Liked: Cleanliness, amenities, property conditions & facilities
Excellent service, kindness, immaculate rooms/ property, attention to detail. Excellent quality food but be prepared for relatively high prices even by high ranking NYC restaurant prices as a comparison
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Melida

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room, amazing view. It is a 30 year Old hotel but in spotless condition. Amazing beach cleaned from weed a few times a day and a really good life saver
Stayed 5 nights in Feb 2026
Verified review

10/10 Excellent

Yazeid

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best of the best. The bestest hotel. Excellent staff. Great food. Beautiful comfy spacious rooms. Incredible beach area. Great pool. Lovely area close to Isla and Marina of cancun. Can’t recommend it enough. So peaceful and relaxing. Wonderful spa and hair salon. Such a nice gym. Amazing week! Thank you tooo much Kempinski Cancun!
Stayed 3 nights in Mar 2026
Verified review

10/10 Excellent

Jon-Erik

Liked: Cleanliness, amenities, property conditions & facilities
Top tier hotel: top food drinks etc so good RECOMMEND 10/10
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Ian

Liked: Cleanliness, staff & service
Very clean, excellent service. Staff in the club lounge were very good . Food and drink selection was top notch in the club lounge, well worth the extra charge.
Stayed 6 nights in Jan 2026