Kempinski Hotel Cancún

A large resort hotel with multiple balconies, a beachside location, and a view of the ocean. - Kempinski Hotel Cancún (Cancun)

A spacious living room with large windows, a chandelier, and a view of the water. - Kempinski Hotel Cancún (Cancun)

An aerial view of a resort with multiple swimming pools, a beach area with umbrellas, and a large building with a distinctive roof. - Kempinski Hotel Cancún (Cancun)

Luxury

VIP Access

9.4

Exceptional

Oceanfront elegance with serene luxury

Elegant and stylish, this luxurious property offers breathtaking ocean views and a serene, peaceful atmosphere. Delight in exceptional dining, a pristine beach, and outstanding service that ensures a memorable stay.

includes taxes & fees

5 Oct - 6 Oct

Popular amenities

Pet-friendly
Free Wi-Fi

See the benefits you'll enjoy with VIP Access

Get more when you're a member

Save 15% or more on select VIP Access properties when you reach Silver tier or higher
Experience top-rated quality and exceptional service
Get an in-stay perk at select properties, plus free room upgrades, early check-in, and late check-out when available

Learn more

Room options

Check availability for these dates

Tonight

Oct 3 - Oct 4

Tomorrow

Oct 4 - Oct 5

All rooms

1 bed

2 beds

3+ beds

Showing 18 of 18 rooms

Deluxe Seafront Double Room

Sleeps 4
1 Double Bed

Club Seaside Double Room

Sleeps 3
1 Double Bed

A hotel room with two beds, a desk, a chair, a small table, and a balcony with a view of the sea.

Club Seaside King Room

Sleeps 3
1 King Bed

A spacious lobby with a reception desk, seating area, and a decorative chandelier.

Club Suite (Seaside)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A hotel room with a large bed, bedside tables, a TV, a dining table, and a chair.

Suite (Seaside)

Exceptional

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A modern hotel room with a large bed, a desk, and a balcony with a view of the ocean.

Suite (Seafront)

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A hotel room with two beds, a desk, a chair, a table, and a balcony with a view of the sea.

Club Double Room (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Room, 1 King Bed (Seaside)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Club Suite (Seafront)

Partial sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

A hotel room with two beds, a desk, and a balcony with a view of the ocean.

Deluxe Double Room (Seafront)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

A hotel room with a large bed, a desk, a chair, a TV, and a view of the ocean.

Panoramic Suite

Sea view
82 sq m
1 bedroom
Sleeps 3
1 King Bed

Presidential Suite

Sea view
229 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seaside)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Club Room, 1 King Bed (Club Seafront)

Exceptional

Partial sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Room, 1 King Bed (Seafront)

Exceptional

Sea view
41 sq m
1 bedroom
Sleeps 3
1 King Bed

Deluxe Double Room (Seaside)

Wonderful

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

Club Double Room (Seafront)

Sea view
41 sq m
1 bedroom
Sleeps 4
2 Double Beds

A poolside area with lounge chairs and a blue umbrella, overlooking the ocean.

Suite (The Saasil)

Sea view
177 sq m
3 bedrooms
Sleeps 6
3 King Beds

About the area

Located on the beach, Kempinski Hotel Cancún is in Zona Hotelera neighbourhood and is connected to a shopping centre. Aquaworld and Iberostar Cancun Golf Course are worth exploring if an activity is on the agenda, while those in the mood for shopping can visit Luxury Avenue Shopping Mall and La Isla Shopping Mall. El Rey Archaeological Zone and Forum By The Sea Mall are two other places to visit that come recommended. Jet skiing and kayaking offer great chances to get out on the surrounding water, or you can seek out an adventure with ziplining and ecotours nearby. Visit our Cancun travel guide

View more Resorts in Cancun

Retorno del Rey No. 36, Cancun, QROO, 77500

What's nearby

Ballenas Beach
2 min walk - 0.2 km
Aquaworld
16 min walk - 1.4 km
La Isla Shopping Mall
4 min drive - 1.8 km
Luxury Avenue Shopping Mall
11 min walk - 1.0 km
Kukulcan Plaza Shopping Mall
11 min walk - 1.0 km

Getting around

Cancun, Quintana Roo (CUN-Cancun Intl.)
18 min drive

Restaurants

Nebbiolo
5 min walk
La Veranda
9 min walk
Hacienda Sisal
10 min walk
Puerto Madero
5 min walk
St. Trop
7 min walk

About this property

Kempinski Hotel Cancún

Luxury family-friendly resort located near Aquaworld with rooms refurbished in 2023
Located close to Luxury Avenue Shopping Mall and La Isla Shopping Mall, Kempinski Hotel Cancún provides a beach bar, a poolside bar and a terrace. With a beachfront location, beachfront dining and beach cabanas, this resort is the perfect place to soak up some sun. Indulge in aromatherapy, a manicure/pedicure and hydrotherapy at Kayantá Spa, the on-site spa. At the 6 on-site restaurants, enjoy breakfast, brunch, lunch, dinner and seafood. Yoga classes and Pilates classes are offered at the health club; Kempinski Hotel Cancún also has an art gallery on-site, designer shops on-site and a coffee shop/cafe. In addition to a garden and a playground, guests can connect to free in-room WiFi, with a speed of 50+ Mbps.
Other perks at this resort include:
- 2 outdoor pools along with cabanas, sunloungers and pool umbrellas
- Limo/town car service, buffet breakfast (surcharge) and an outdoor tennis court
- A free beach club on-site, supervised childcare (surcharge) and a pickleball court
- A banquet hall, smoke-free property and meeting rooms
- Guest reviews say great things about the beach locale, helpful staff and first-rate property condition
Room features
All 363 rooms feature comforts, such as 24-hour room service and premium bedding, as well as perks, such as laptop-friendly workspaces and air conditioning. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
- Hypo-allergenic bedding, down duvets and rollaway/extra beds (surcharge)
- Bathrooms with rainfall showers and deep-soaking baths
- 42-inch LCD TVs with cable channels
- Balconies or patios, wardrobes/cupboards and recycling

All-inclusive details

All-inclusive room rates at Kempinski Hotel Cancún are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Food and beverages

- All buffet meals, snacks and beverages included
- In-room minibar (all beverages included)
- In-room liquor dispensers
- Meals and beverages at companion properties
- Dining availability limited at one or more venues
- Gourmet or à la carte dining limited to 3 meals per stay

Awards and affiliations

Eco-certified property
This property is certified by this third-party sustainability certification scheme: EarthCheck. For more information on what this certification requires and verifies, please visit their website.

Similar properties

A beach cabana with a wooden roof, white cushioned seating, and a view of the ocean.

Pool
Hot tub
Spa
All-inclusive available

includes taxes & fees

5 Oct - 6 Oct

Compare similar properties

Property amenities

Internet

Available in all rooms: Free WiFi
In-room WiFi speed: 50+ Mbps
Available in some public areas: Free WiFi

Parking and transport

24-hour return airport shuttle at scheduled times and on request for a surcharge
Limo/town car service
Limited on-site parking
Wheelchair-accessible parking available

Food and drink

Daily buffet breakfast available 7:00 AM to 11:30 AM for a fee: USD 48.50 for adults and USD 48.50 for children
2 bars/lounges
6 restaurants
A beach bar
A coffee shop/cafe
A poolside bar
Coffee and tea in common areas
Couples/private dining
Private picnics

Restaurants on site

Casitas
El Café Mexicano
Fantino
The Caribe Bar &Grill
The Club Grill

Things to do

2 outdoor pools
Art gallery
Children's club
Designer stores
Fitness classes
Free beach club
Full-service spa
Health club
Hot tub
Outdoor tennis court
Piano
Pickleball
Pilates classes
Playground
Sauna
Shopping
Steam room
Tennis lessons
TV in common areas
Yoga classes

Family friendly

2 outdoor pools
Children's club (surcharge)
In-room babysitting
Laundry facilities
Lifeguards on site
Playground
Rollaway/extra bed (surcharge)
Stroller
Supervised activities for children (surcharge)

Conveniences

24-hour front desk
ATM
Gift shop/newsstand
Guidebooks
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Concierge services
Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Porter/bellhop
Proposal/romance packages
Tour and ticket assistance
Turndown service
Wedding services

Business services

8 meeting rooms
Computer station
Conference centre (290,625 square foot of space)

Outdoors

Beach cabanas (surcharge)
Beach loungers
Beach towels
Beach umbrellas
Garden
In a nature reserve
On the bay
On the beach
Outdoor furniture
Pool cabanas (surcharge)
Pool loungers
Pool umbrellas
Terrace

Full-service spa

8 treatment rooms
Aromatherapy
Body scrubs
Body wraps
Couples treatment rooms
Deep-tissue massages
Detox wraps
Facials
Hot stone massages
Hot tub
Hydrotherapy
Manicures/pedicures
Mud bath
Outdoor treatment areas
Prenatal massages
Reflexology
Sauna
Spa open daily
Sports massages
Steam room
Swedish massages
Thai massages

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
6 accessible parking spaces
Accessible airport shuttle
Area rugs in public areas
Assistive listening devices in meeting rooms
Front entrance ramp
Grab bar near toilet (99 centimetre high)
Hardwood flooring in public areas
Height-adjustable showerhead
Lift (152 centimetre wide door)
Low-height door lock
Low-height electrical sockets in bathroom
Smooth flooring in public areas
Thin carpet in public areas
Transfer shower
Well-lit path to entrance
Wheelchair accessibility
Wheelchair accessible (may have limitations)
Wheelchair-accessible concierge desk
Wheelchair-accessible gym
Wheelchair-accessible lounge
Wheelchair-accessible parking
Wheelchair-accessible path of travel
Wheelchair-accessible path to lift
Wheelchair-accessible pool
Wheelchair-accessible public bathroom
Wheelchair-accessible restaurant
Wheelchair-accessible spa
Wheelchair-width doorways (152 centimetre wide)

1 building
9 floors
Ballroom
Banquet hall
Belle Époque architecture
Built in 1993
Comprehensive food waste policy
Lifeguards
Reception hall
Renovated guestrooms - January 2023
Smoking not allowed

Room amenities

Bedroom

Blackout drapes
Down comforter
Hypo-allergenic bedding
Premium bedding
Rollaway/extra bed (surcharge)

Bathroom

Deep soaking bathtub
Dressing gowns
Free toiletries
Hair dryer
Private bathroom
Rainfall showerhead
Separate bathtub and shower
Slippers
Towels provided

Entertainment

42-inch LCD TV with cable channels
IPod dock
Pay films

Food and drink

24-hour room service
Champagne service
Espresso maker
Meal delivery service
Minibar
Restaurant dining guides

Air conditioning (climate-controlled)
Connecting rooms available
Desk
Desk chair
Heating
Iron/ironing board
Laptop workspace
Mobile key entry
Phone
Recycling
Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime

Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets are allowed for an extra charge of USD 80 per accommodation (varies based on length of stay)

Service animals are welcome, and are exempt from fees

Welcoming dogs only

1 total (up to 15 kg per pet)

Pets cannot be left unattended

Restrictions apply; for more information contact the property on the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

2 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 50.0 per night.

Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

A tax is imposed by the city: USD 4.97 per accommodation, per night
Resort fee: USD 58 per accommodation, per night

The resort fee includes:

Additional inclusions

We have included all charges provided to us by the property.

Optional extras

Fee for buffet breakfast: from approximately USD 48.50 for adults and from USD 48.50 for children
Airport shuttle fee: USD 200 per vehicle (return, maximum occupancy 7)
Pet fee: USD 80 per accommodation (varies based on length of stay)
Service animals are exempt from fees
Rollaway bed fee: USD 50.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards; cash is not accepted

Safety features at this property include a fire extinguisher

This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room

This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation

A fee for a mandatory Christmas Day gala dinner is included in the total price displayed for stays on 25 December

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on 24 December

A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on 31 December

A fee for a mandatory New Year's Day gala dinner is included in the total price displayed for stays on 1 January

Only registered guests are allowed in the guestrooms

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

A car is recommended for transport to and from this property

Guests under 16 years old are not allowed in the spa

Frequently asked questions

Does Kempinski Hotel Cancún have a pool?

Yes, this property has 2 outdoor pools.

How much does it cost to stay at Kempinski Hotel Cancún?

As of 3 Oct 2026, prices found for a 1-night stay for 2 adults at Kempinski Hotel Cancún on 5 Oct 2026 start from €342, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Kempinski Hotel Cancún pet-friendly?

Yes, Kempinski Hotel Cancún allows dogs (limit 1 total) with a maximum weight of up to 15 kg per pet. There's a fee of USD 80 per accommodation, per stay. Service animals are exempt from fees. Some restrictions may apply, so please contact the property for more details.

How much is parking at Kempinski Hotel Cancún?

Limited spots are available.

What time is check-in at Kempinski Hotel Cancún?

Check-in start time: 3:00 PM; check-in end time: anytime.

What time is check-out at Kempinski Hotel Cancún?

Checkout is at noon.

Does Kempinski Hotel Cancún provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 200 per vehicle applies.

Are there all-inclusive benefits at Kempinski Hotel Cancún?

Some rate plans available at this resort are all-inclusive.

Where is Kempinski Hotel Cancún located?

Located in Zona Hotelera, this beachfront resort is connected to a shopping centre and within 1 mi (2 km) of Luxury Avenue Shopping Mall and Aquaworld. La Isla Shopping Mall and Iberostar Cancun Golf Course are also within 2 mi (3 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

Have a question?

Get instant answers with AI powered search of property information and reviews.

Ask a question

Kempinski Hotel Cancún Reviews

9.4

Exceptional

9.8

Cleanliness

9.2

Amenities

9.6

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

The best of the best. Amazing staff, food, cleanlilness, beach, rooms, pool, location… just all fantastic. Great time every time for years.

Stayed 6 nights in May 2026

Verified review

10/10 Excellent

Cristina

28 Mar 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Very clean hotel with wonderful beaches Extremely courteous staff.

Stayed 7 nights in Mar 2026

Verified review

10/10 Excellent

Homan

12 Jun 2026

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

Loved our upgraded suite it had 180 views of the ocean

Find full resort lots of kids and family The spa was a special oasis with outdoor hot tub and cold, plunge relaxation room, and complementary green juice and welcome drink Very close to wonderful restaurants like Harry’s steak Also shopping mall very close by We had a wonderful time and felt very safe

Stayed 4 nights in Feb 2026

Verified review

10/10 Excellent

Tarkan

31 Mar 2026

SALLY-ANN

16 Dec 2025

Liked: Cleanliness, amenities, property conditions & facilities

Lovely comfortable room and friendly staff as always

Stayed 5 nights in Dec 2025

Verified review

10/10 Excellent

suzanne

2 Feb 2026

Liked: Cleanliness, amenities, property conditions & facilities

The resort is gorgeous. Great spa pool sauna gym spa and amazing servicr

Liked: Cleanliness, amenities, property conditions & facilities

Top tier hotel: top food drinks etc so good RECOMMEND 10/10

Stayed 2 nights in Jan 2026

Explore a world of travel with Expedia

Flights to Benito Juárez
Standard Link for Flights to Benito Juárez

Benito Juárez Holidays
Standard Link for Benito Juárez Holidays

Car hire near Benito Juárez
Standard Link for Car hire near Benito Juárez

Benito Juárez Holiday Rentals
Standard Link for Benito Juárez Holiday Rentals

Things to do in Benito Juárez
Standard Link for Things to do in Benito Juárez

Kempinski Hotel Cancún

Choose dates to view prices

Photo gallery for Kempinski Hotel Cancún

Exceptional

Oceanfront elegance with serene luxury

Popular amenities

See the benefits you'll enjoy with VIP Access

Get more when you're a member

Room options

Check availability for these dates

View all photos for Deluxe Seafront Double Room

Deluxe Seafront Double Room

View all photos for Club Seaside Double Room

Club Seaside Double Room

View all photos for Club Seaside King Room

Club Seaside King Room

View all photos for Club Suite (Seaside)

Club Suite (Seaside)

View all photos for Suite (Seaside)

Suite (Seaside)

View all photos for Suite (Seafront)

Suite (Seafront)

View all photos for Club Double Room (Seaside)

Club Double Room (Seaside)

View all photos for Club Room, 1 King Bed (Seaside)

Club Room, 1 King Bed (Seaside)

View all photos for Club Suite (Seafront)

Club Suite (Seafront)

View all photos for Deluxe Double Room (Seafront)

Deluxe Double Room (Seafront)

View all photos for Panoramic Suite

Panoramic Suite

View all photos for Presidential Suite

Presidential Suite

View all photos for Deluxe Room, 1 King Bed (Seaside)

Deluxe Room, 1 King Bed (Seaside)

View all photos for Club Room, 1 King Bed (Club Seafront)

Club Room, 1 King Bed (Club Seafront)

View all photos for Deluxe Room, 1 King Bed (Seafront)

Deluxe Room, 1 King Bed (Seafront)

View all photos for Deluxe Double Room (Seaside)

Deluxe Double Room (Seaside)

View all photos for Club Double Room (Seafront)

Club Double Room (Seafront)

View all photos for Suite (The Saasil)

Suite (The Saasil)

You may also like

NIZUC Resort and Spa

About the area

What's nearby

Getting around

Restaurants

About this property

Kempinski Hotel Cancún

All-inclusive details

Food and beverages

Awards and affiliations

Similar properties

JW Marriott Cancun Resort & Spa

Property amenities

Internet

Parking and transport

Food and drink

Restaurants on site

Things to do

Family friendly

Conveniences

Guest services

Business services

Outdoors

Full-service spa

Accessibility

More

Room amenities

Bedroom

Bathroom

Entertainment

Food and drink

More

Policies