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Hotel Casa Maya

3.5 star property
Luxury aparthotel on the beach, with 2 outdoor swimming pools

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your current months are May, 2024 and June, 2024.
May 2024
June 2024

Hotel Casa Maya

Photo gallery for Hotel Casa Maya

On the beach, white sand, free beach cabanas, sun-loungers
On the beach, white sand, free beach cabanas, sun-loungers
Down duvets, minibar, in-room safe, iron/ironing board
Down duvets, minibar, in-room safe, iron/ironing board
Microwave, coffee/tea maker

Overview of Hotel Casa Maya

Reviews
8.2

Very good

Popular amenities

  • SpaSpaSpa
  • PoolPoolPool
  • Breakfast availableBreakfast availableBreakfast available
  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • LaundryLaundryLaundry

Check out the area

Map
Cancun, QROO
  • Popular LocationLangosta Beach3 min walk
  • Popular LocationTortuga Beach14 min walk
  • Popular LocationLa Isla Shopping Mall9 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)24 min drive
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Room options

View all photos for Ambassador Suite

Ambassador Suite | Living area

Ambassador Suite

Highlights

Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Free cots/infant beds
  • 72 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Double Beds OR 1 King Bed

View all photos for Standard Studio

Standard Studio

Standard Studio

Highlights

Balcony or patio
Air conditioning
Free cots/infant beds
HDTV
Down duvet
Blackout curtains
Hairdryer
Private bathroom
  • 32 sq m
  • Studio
  • Sleeps 4

View all photos for Apartment Standard

Down duvets, minibar, in-room safe, iron/ironing board

Apartment Standard

  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room Standard

Down duvets, minibar, in-room safe, iron/ironing board

Room Standard

  • Sleeps 4
  • 2 Double Beds

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About the area

Cancun

Hotel Casa Maya is located in Zona Hotelera, a neighbourhood in Cancun, and is in the entertainment district and on the beach. La Isla Shopping Mall and Cancun Mall are worth visiting if shopping is on the agenda, while those wishing to experience the area's natural beauty can explore Langosta Beach and Delfines Beach. Cancun Convention Center and Ultramar Ferry Puerto Juárez are two other places to visit that come recommended. Kayaking and snorkelling offer great chances to get out on the surrounding water, or you can seek out an adventure with skydiving and ziplining nearby.
Visit our Cancun travel guideOpens in a new window
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What's nearby

  • Langosta Beach - 3 min walk
  • Tortuga Beach - 14 min walk
  • Playa Tortugas - 4 min drive
  • Cancun Convention Center - 6 min drive
  • La Isla Shopping Mall - 9 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 25 min drive

Restaurants

  • Las Olas - 10 min walk
  • Venecia - 9 min walk
  • Sport Bar - 9 min walk
  • Lobby Bar - 1 min walk
  • Sirenas Raw Bar - 16 min walk

About this property

Entire place

Hotel Casa Maya

Luxury aparthotel on the beach, with 2 outdoor swimming pools
At Hotel Casa Maya, you can relax at one of the 2 outdoor swimming pools, play on the beach or spend the day at a marina. Each apartment provides a microwave and a coffee/tea maker, plus free WiFi and a flat-screen TV with cable channels. Added amenities include a balcony, a minibar and room service.
Hotel Casa Maya offers 321 accommodations with minibars and a safe. Rooms open to balconies or patios. Beds feature down duvets. Microwaves and coffee/tea makers are provided. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. 32-inch flat-screen televisions come with cable channels. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

A marina, a health club and a water park (surcharge) are featured at the aparthotel. 2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a fitness centre.

Guests aged under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services.

Languages

English, Spanish

Property amenities

Beach

  • On the beach
  • Free beach cabanas
  • Free beach club on site
  • Beach umbrellas
  • Beach towels
  • Beach sunloungers

Pool/Spa

  • 2 outdoor pools
  • Pool loungers
  • Spa services

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options
  • Return airport shuttle (surcharge) from 9:00 AM to 11:00 PM
  • Airport shuttle at scheduled times, on request
  • Local area shuttle (surcharge)
  • Car not required

Family friendly

  • Free cot/infant bed
  • Children's pool
  • Playground
  • Babysitting services
  • Children's games

Restaurants on site

  • La Veranda

Food and drink

  • Microwave
  • Coffee/tea maker

Dining

  • Daily buffet breakfast available 7:00 AM–11:00 AM for a fee: MXN 370 for adults and MXN 185 for children
  • 2 bars/lounges
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Limited room service
  • Minibar
  • Snack bar/deli

Bedrooms

  • Down duvet
  • Bed sheets provided

Bathroom

  • 1 bathroom
  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable service
  • TV in a common area

Outdoor areas

  • Balcony
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • Business centre
  • Computer station

Climate control

  • Air conditioning

Pets

  • No pets or service animals

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways
  • Smoke-free property

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Safe
  • Multilingual staff
  • Window screens
  • Phone
  • Luggage storage
  • Safe at front desk
  • Iron/ironing board (on request)

Location highlights

  • Near the ocean
  • Near the sea
  • Near the boardwalk
  • Near the airport
  • In the entertainment district

Things to do

  • Health club
  • Water park admission (surcharge)
  • Basketball on site
  • Marina on site
  • Beach volleyball on site
  • Volleyball on site
  • Motorised watercraft on site
  • Windsurfing nearby
  • Ecotours nearby
  • Segway hire/tours nearby
  • Parasailing nearby
  • Kayaking nearby
  • Skydiving nearby
  • Boat tours nearby
  • Golf lessons nearby
  • Zip-lining nearby

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Window guards

General

  • 321 rooms
  • 8 floors
  • 2 buildings

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 48 hours before arrival using the information on the booking confirmation

Renovations and closures

This property is closed from 1 November 2023 to 31 December 2024 (dates subject to change).
This property will be closed from 1 November 2023 to 31 December 2024 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Free cots are available on request at the property

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 76.00 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: from approximately MXN 370 for adults and from MXN 185 for children
  • Airport shuttle fee: MXN 1600 per vehicle (return, maximum occupancy 8)
  • A late check-out fee will be charged

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include window guards

We should mention

Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
A car is not required for transport to and from this property
Guests under 18 years old are not allowed in the fitness facility or hot tub

Property is also known as

Casa Maya
Casa Maya Cancun
Casa Maya Hotel
Hotel Casa Maya
Hotel Casa Maya Cancun
Maya Casa
Cancun Casa Maya
Casa Maya Cancun Hotel Cancun
Casa Maya Hotel Cancun
Imperial Fiesta Club Hotel Casa Maya

Frequently asked questions

Does Hotel Casa Maya have a pool?

Yes, this property has 2 outdoor pools and a children's pool.

Is Hotel Casa Maya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Casa Maya?

Self-parking is free at this property.

What time is check-in at Hotel Casa Maya?

Check-in start time: 2:00 PM; check-in end time: midnight. After-hours check-in is not available.

What time is check-out at Hotel Casa Maya?

Checkout is at 11 AM. Late checkout is available for a fee.

Does Hotel Casa Maya provide a shuttle to the airport?

Yes, there's an airport shuttle that runs 9:00 AM-11:00 PM on request. A fee of MXN 1600 per vehicle applies.

Where is Hotel Casa Maya located?

Located in Zona Hotelera, this beachfront aparthotel is in the entertainment district and within 3 mi (5 km) of Langosta Beach and Cancun Convention Center. La Isla Shopping Mall and Ultramar Ferry Puerto Juárez are also within 6 mi (10 km).

Hotel Casa Maya Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 823 out of 1770 reviews" "
Rating 8 - Good. 505 out of 1770 reviews" "
Rating 6 - Okay. 222 out of 1770 reviews" "
Rating 4 - Poor. 96 out of 1770 reviews" "
Rating 2 - Terrible. 124 out of 1770 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

7.8/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Tabatha

10/10 Excellent

velky

Stayed 3 nights in Sep 2023

2/10 Terrible

Mari J.

Stayed 3 nights in Oct 2023

8/10 Good

Vanta

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean but the beach was a little bit dirty
Stayed 6 nights in Oct 2023

10/10 Excellent

Angelica

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
I stayed for three days 2 nights. Attention was excellent. Very safe and quiet. Only bad thing was the tv control had no batteries. Food was great. V
Stayed 3 nights in Oct 2023

10/10 Excellent

Priscilla

Liked: Property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

IRMA

Travelled with group
Liked: Cleanliness, room comfort
Love the spaces and overall.
Stayed 3 nights in Oct 2023

6/10 Okay

Tara

Liked: Cleanliness
Simple hotel to stay in if you're doing more exploring and touring. It's comfortable just to rest. Remember in Cancun everything is a tip!
Stayed 5 nights in Oct 2023

6/10 Okay

Edgar

Travelled with family
Liked: Cleanliness
Disliked: Amenities
The furniture and kitchen staff is too old
Stayed 9 nights in Oct 2023

8/10 Good

Elsa

Stayed 8 nights in Oct 2023