Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Photo gallery for Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Primary image
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
On the beach, beach cabanas, sun-loungers, beach umbrellas
Outdoor pool, pool umbrellas, pool loungers

Overview of Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

5.0 star property

4.7/5 Exceptional

Guests rated this property 4.8/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • Air conditioning
  • All-inclusive
  • Laundry
Map
Blvd. Kukulcan, Manzana 51, Lote. 7, Hotel Zone, Cancun, QROO, 77500

Explore the area

  • Popular LocationCancun Convention Center7 min walk
  • Popular LocationChac Mool Beach10 min walk
  • Popular LocationNorte Beach109 min drive

Choose dates to view prices

Turquoize Sky Swim Up Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Turquoize Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Turquoize Sky Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Turquoize Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Turquoize Sky Swim Up Ocean Front Master Double

  • 64 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

Turquoize Sky Ocean Front Master King

  • 64 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

About this area

Cancun

Located on the beach, Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive is in Zona Hotelera, a neighbourhood in Cancun. The area's natural beauty can be seen at Chac Mool Beach and Tortuga Beach, while Aquaworld and Ventura Park Cancun are popular area attractions. Costa Occidental de Isla Mujeres National Park and Xoximilco are also worth visiting.

What's nearby

  • Caracol Beach - 1 min walk
  • Gaviota Azul Beach - 1 min walk
  • Cancun Convention Center - 7 min walk
  • Chac Mool Beach - 10 min walk
  • Norte Beach - 109 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 24 min drive

About this property

Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive

Adults-only luxury on the beach
Catch some rays at the beach or spend the day relaxing at Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the aparthotel's 8 restaurants. Each apartment boasts an outdoor private hot tub and offers free WiFi and free minibar items. Thoughtful touches include bathrobes and slippers. Other touches available are a furnished balcony and an MP3 docking station.
Turquoize at Hyatt Ziva Cancun - Adults Only - All Inclusive offers 160 air-conditioned accommodations with outdoor private hot tubs and MP3 docking stations. Rooms open to furnished balconies. 48-inch Flat-screen televisions come with digital channels. Guests can make use of the in-room coffee/tea makers and free minibar items. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Cancun aparthotel provides complimentary wireless Internet access. Business-friendly amenities include desks and complimentary newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary bottles of water. Housekeeping is provided on a daily basis.

Recreational amenities at the aparthotel include an outdoor tennis court, an outdoor pool, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Zen Spa has massage/treatment rooms and couples treatment room(s). Services include facials, body wraps, body scrubs and body treatments. A variety of treatment therapies are provided, including hydrotherapy. The spa is equipped with a sauna, a spa tub and a steam room.

The spa is open daily. Guests under 17 years old are not allowed in the spa.

All-inclusive details

This aparthotel is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Activities and facilities/equipment

All non-motorised water sports are included.

Lessons/classes/games

Aerobics
Cooking
Pilates

Entertainment

On-site entertainment and activities
On-site live performances

Languages spoken

English, Korean, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)

Social distancing

Contactless check-out
Protective shields in place at main contact areas
Property is kept vacant for 24 hours between stays
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for dinner and through room service
This information is provided by our partners.

Property amenities

Beach

  • On the beach
  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Beach sunloungers

Pool/Spa

  • Outdoor pool
  • Sunloungers
  • Umbrellas
  • Outdoor private hot tub
  • Private hot tub
  • Hot tub
  • Massages
  • Spa treatment rooms
  • Facials
  • Body scrubs
  • Body treatments
  • Hydrotherapy
  • Couples treatment room(s)
  • Manicures and pedicures
  • Body wraps

Internet

  • Free WiFi

Parking and transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Restaurants on site

  • Lorenzo's
  • Bastille - Adults only
  • Punta Vista
  • The Moongate
  • Tradewinds

Food and drink

  • Coffee/tea maker

Dining

  • 8 restaurants and 1 coffee shop/cafe
  • 2 poolside bars and 5 bars/lounges
  • Stocked minibar (free)
  • Snack bar/deli
  • 24-hour room service

Bathrooms

  • Shower
  • Rainfall shower head
  • Designer toiletries
  • Slippers
  • Bathrobes
  • Hairdryer

Entertainment

  • 48-inch flat-screen TV with digital service
  • MP3 docking station

Outdoor areas

  • Furnished balcony
  • Rooftop terrace
  • Terrace
  • Garden

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Work spaces

  • 1 meeting room
  • Business centre
  • Desk

Comfort

  • Air conditioning

Pets

  • No pets allowed

Suitability/Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom
  • Lift
  • Wheelchair-accessible parking
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Tour/ticket assistance
  • Daily housekeeping
  • Iron/ironing board
  • Phone
  • Luggage storage
  • Blackout curtains
  • Safe at front desk
  • Laptop-compatible safe
  • Free newspapers

Things to do

  • Fitness centre
  • Outdoor tennis courts
  • Scuba-diving on site
  • Aerobics classes on site
  • Beach volleyball on site
  • Snorkelling on site
  • Parasailing on site
  • Yoga classes on site

Safety features

  • Carbon monoxide detector
  • Fire extinguisher
  • First aid kit
  • Security system
  • Smoke detector

General

  • 160 rooms

Similar properties

See similar properties

Policies

Check-in

Check-in from 3 PM - midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival
It is Hyatt's practice to enter any occupied guestroom a minimum of once within a 24-hour period, even if a guest has requested privacy; appropriate efforts are made to provide advance notice to the registered guest before entering an occupied guestroom
This adults-only property is located within the all-ages Hyatt Ziva Cancun resort; common areas and some facilities are shared.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Guests under 17 years old are not allowed in the spa

Property is also known as

Turquoize Hyatt Ziva Cancun Resort
Turquoize Hyatt Ziva Resort
Turquoize Hyatt Ziva Cancun
Turquoize Hyatt Ziva
Turquoize Hyatt Ziva Adults All Inclusive All-inclusive property
Turquoize Hyatt Ziva Cancun Adults All Inclusive
Turquoize Hyatt Ziva Adults All Inclusive
Turquoize at Hyatt Ziva Cancun Adults Only
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive
Turquoize at Hyatt Ziva Cancun
Turquoize Hyatt Ziva Adults I
Turquoize at Hyatt Ziva Cancun Adults Only All Inclusive

Overall score and ratings

4.7

Exceptional

Rating 5 - Excellent. 814 out of 1005 reviews
5 - Excellent 81%
Rating 4 - Good. 125 out of 1005 reviews
4 - Good 12%
Rating 3 - Okay. 23 out of 1005 reviews
3 - Okay 2%
Rating 2 - Poor. 20 out of 1005 reviews
2 - Poor 2%
Rating 1 - Terrible. 23 out of 1005 reviews
1 - Terrible 2%

4.8/5

Cleanliness

4.7/5

Staff & service

4.7/5

Amenities

4.8/5

Property conditions & facilities

4.8/5

Eco-friendliness

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I loved the Butler service and the all inclusive
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Everything was amazing i would deff go back or recommend it to others
Stayed 6 nights in Jun 2022

5/5 Excellent

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Loved the choice of two distinct beaches on the property. The service of every staff member was excellent. We enjoyed the expansive area of the hotel so that one never feels crowded on the property. The variety of the restaurants and their food, drinks, and desserts was superior. The food we had was very tasty and fresh. We are definitely going back!!!
Stayed 5 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 2nd visit and I highly recommended the adults only tower (TURQUOIZE) when traveling with your significant other! The entire staff was very accommodating and the spa was exquisite! We’ve also visited with our kids and it’s a very family friendly resort! The beach was clean and pristine with zero seaweed and nor harsh waves. Excellent service all around. We will continue to visit
Stayed 3 nights in May 2022

5/5 Excellent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in May 2022

5/5 Excellent

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The butlers were very sweet and all the staff were amazing. Thank you for such an awesome experience
Stayed 5 nights in May 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful stay here, the staff was amazing, the views were breath taking, and lots of great food. Not to mention they made it extra special for our anniversary! Would definitely go back!
Stayed 4 nights in May 2022

5/5 Excellent

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The level of courtesy and professionalism is impeccable. The resort is absolutely amazing!
Stayed 2 nights in Apr 2022

4/5 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entertainment was not good at all. They have 6 pools one of the pools should be playing pop or hip hop music.
Stayed 4 nights in Apr 2022

5/5 Excellent

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
The staff was amazing
Stayed 6 nights in Apr 2022