Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Photo gallery for Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

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On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
On the beach, white sand, sun-loungers, beach umbrellas
2 outdoor pools, pool umbrellas, pool loungers

Overview of Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

4.5 star property

3.9/5 Good

Guests rated this property 4.3/5 for cleanliness.

Popular amenities

  • Pool
  • Free WiFi
  • Parking included
  • All-inclusive
  • Air conditioning
  • Spa
Carretera Federal 307, Tulum-Cancun Km 332,15, SM31, MZ 03, Puerto Morelos, QROO, 77500

Explore the area

  • Popular LocationXoximilco12 min drive
  • Popular LocationCancun Country Club16 min drive
  • AirportCancun, Quintana Roo (CUN-Cancun Intl.)19 min drive
  • Popular LocationPetempich Bay23 min drive

Choose dates to view prices

About this area

Puerto Morelos

Located in Puerto Morelos, Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only is next to a golf course and on the beach. The area's natural beauty can be seen at Delfines Beach and Puerto Morelos Beach, while Cancún Underwater Museum (Punta Nizuc) and Tequila Museum are cultural highlights. Ventura Park Cancun and Aquaworld are also worth visiting.

What's nearby

  • Xoximilco - 12 min drive
  • Cancun Country Club - 16 min drive
  • Crococun Zoo - 17 min drive
  • Ventura Park Cancun - 18 min drive
  • Petempich Bay - 23 min drive

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 19 min drive

About this property

Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only

Adults-only beachfront property
Catch some rays at the beach or spend the day relaxing at Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only's full-service spa. Then enjoy a meal at one of the property's 10 restaurants.
Hideaway at Royalton Riviera Cancun, An Autograph Collection All Inclusive Resort - Adults Only offers 343 accommodations with free minibar items and laptop-compatible safes. Rooms open to furnished balconies. This accommodation offers separate sitting areas. Beds feature premium bedding. A pillow menu is available. 49-inch Plasma televisions come with premium cable channels. Bathrooms include a separate bath and shower with a jetted bath and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

This Puerto Morelos property provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

3 indoor tennis courts and a health club are featured at the property. 2 outdoor swimming pools are on site along with a seasonal outdoor pool. Other recreational amenities include a spa tub, a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The Royal Spa has 11 treatment rooms, including rooms for couples. Massages are available on the beach and in the spa. Other services include deep-tissue massages, hot stone massages and sports massages. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room and Turkish bath/hammam.

The spa is open daily.

All-inclusive details

This property is all-inclusive. On-site food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities and taxes are included. Additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks and select beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities




On-site entertainment and activities
Access to on-site nightclubs
On-site live performances
Theme parties

Languages spoken

English, French, Spanish

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the industry cleaning and disinfection practices of Intertek Cristal (third-party expert - Global)


Contactless social distancing and check-out
Protective shields in place at main contact areas
Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks available
Hand sanitiser provided
Individually wrapped food options available for breakfast, lunch, dinner and through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi and wired Internet
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking available

Food and drink

  • 10 restaurants and 1 coffee shop/cafe
  • 6 swim-up bars, 5 beach bars, 2 poolside bars and 4 bars/lounges
  • 24-hour room service

Restaurants on site

  • Gourmet Marche
  • Zen
  • Hunter Steak House
  • Grazie Italian Trattoria
  • Taj | Indian Cuisine

Things to do

  • 18 holes of golf
  • 3 indoor tennis courts
  • 2 outdoor pools
  • Designer shops
  • Fitness centre
  • Full-service spa
  • Kayaking
  • Nightclub
  • Sauna
  • Scuba diving
  • Shopping
  • Snorkelling
  • Hot tub
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Laundry facilities


  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Library
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting rooms - 6


  • BBQ grill(s)
  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Garden
  • Picnic area
  • Pool sunloungers
  • Pool umbrellas
  • Terrace


  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility
  • Roll-in shower (select rooms)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk


  • 8 casino gaming tables
  • 12 casino slot machines
  • Beach towels
  • Casino
  • Couples dining
  • Designated smoking areas (fines apply)
  • Romance packages available

Room amenities


  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Pillow menu
  • Premium bedding


  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Jetted bath
  • Private bathroom
  • Rainfall showerhead
  • Separate bath and shower


  • 49-inch plasma TV
  • TV channels
  • Premium channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

Outdoor space

  • Furnished balcony


  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area
  • Slippers
  • Turndown service

Similar properties

See similar properties



Check-in from 3:00 PM - midnight
Express check-in
Minimum check-in age - 18


Check-out before noon
Express checkout

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk


No pets or service animals allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash

We should mention

Reservations are required for golf tee times; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hideaway Royalton Adults All Inclusive Puerto Morelos
Hideaway Royalton Adults All Inclusive
Hideaway Royalton Adults Puerto Morelos
Hideaway Royalton Adults
Hideaway Royalton Riviera Cancun All Inclusive Puerto Morelos
Hideaway Royalton Riviera Cancun All Inclusive
Hideaway Royalton Riviera Cancun Puerto Morelos
Hideaway Royalton Riviera Cancun
Hideaway at Royalton Riviera Cancun Adults Only All Inclusive
Hideaway at Royalton Riviera Cancun All Inclusive Adults Only
Hideaway at Royalton Cancun Resort Spa Adults Only All Inclusive

Overall score and ratings



Rating 5 - Excellent. 507 out of 1051 reviews
5 - Excellent 48%
Rating 4 - Good. 228 out of 1051 reviews
4 - Good 22%
Rating 3 - Okay. 133 out of 1051 reviews
3 - Okay 13%
Rating 2 - Poor. 101 out of 1051 reviews
2 - Poor 10%
Rating 1 - Terrible. 82 out of 1051 reviews
1 - Terrible 8%




Staff & service




Property conditions & facilities



2/5 Poor

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The property has the potential to be amazing. It is due for some upgrades and TLC. THE BIGGEST problem is there is no A/C in any of the restaurants and at times it was absolutely miserable. The steak house was not only incredibly hot but there were also mosquitos all under the table to my feet and legs were bit the entire dinner. The room service for breakfast at times took up to two hours to order because it kept losing connection. We eventually would give up and just go to the buffet which was incredibly hot because again- no A/C. We were there from a Saturday to a Wednesday. For what ever reason they didn't have all of the pool bars open on Monday even though there were 50-100 people at the pools with the closed bars. Our butler was good and the staff were so friendly but being miserable during dinner because of the heat was just terrible. The food was mediocre.
Stayed 4 nights in Jun 2022

5/5 Excellent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Always a good time here
Stayed 1 night in Jun 2022

2/5 Poor

Travelled with group
Disliked: Property conditions & facilities
No AC on a room we upgraded to. We called and reported it. They sent two people to our room to check. They also sent a maintenance man and he couldn’t fix it. We were not offered a refund or credit or anything. It was my birthday and we couldn’t sleep because it was so hot every night! Will not be returning
Stayed 4 nights in Jun 2022

2/5 Poor

Travelled with partner
Liked: Amenities
Disliked: Staff & service, property conditions & facilities
First night in our hotel, the Ac unit was broken. We spent one night without Ac which ruined our first day of experience. The resort also refused to accommodate us with any compensation.
Stayed 4 nights in Jun 2022

2/5 Poor

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
First impression...the resort is dirty and needs a complete overhaul. The reception area included dirty rugs, stagnant water that smelled and worn out chairs. The swim up pool in our room had tiles that were chipped and missing which mandated the use of pool shoes the entire time to prevent cuts on our feet. The shower in the room would occasionally develop what seemed to be an odor from wastewater gases. The fob lock on our door was missing the face cover and the refrigerator in the room did not work. They attempted to fix it but it still did not cool. Our biggest complaint is that the air conditioner for the rooms went out for TWO days at the end of our stay. It was miserable. The last night we sprayed ourselves down with Off and left the patio door open as long as we could to keep cool. We were eaten alive by mosquitos but we were somewhat cooler. We were told a contractor hit a line but only after we inquired. No one was forthcoming with information. But the casino, gift shop and staff offices were not affected. Seems a little fishy. Also, we were not offered compensation for the incredible inconvenience on a very expensive vacation. So disappointing! The plus side was the dining and service staff was very pleasant, and helpful. Not enough to compensate for the resort conditions though. We will not be returning to Hideaway at Royalton Riviera Cancun EVER!
Stayed 4 nights in Jun 2022