Exterior

Reviews of Best Western Pendleton Inn

2.5 out of 5
Best Western Pendleton Inn
400 Se Nye Ave, Pendleton, OR

Reviews

8.6

Excellent

Rating 10 - Excellent. 501 out of 955 reviews" "
Rating 8 - Good. 299 out of 955 reviews" "
Rating 6 - Okay. 89 out of 955 reviews" "
Rating 4 - Poor. 38 out of 955 reviews" "
Rating 2 - Terrible. 28 out of 955 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Nice room and good breakfast, was disappointed that there was no warnings about the pool being closed.
Stayed 3 nights in Mar 2024
Response from GM on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Larry, Chehalis

Travelled with partner
Liked: Staff & service, property conditions & facilities
Despite a confirming e-mail reservation, we had no one reserved in the BW system. What followed was a 45 minute check in process. The front desk clerk was thorough and totally cooperative. Once we got to the room, all was well as it was quiet, clean and comfortable.
Stayed 1 night in Mar 2024
Response from GM on 27 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

2/10 Terrible

Melissa

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We’ve stayed at this property before and enjoyed our stay. However, this time it was very poor. We arrived at 3:49pm, check in time is 4pm, however our room wasn’t ready, in fact no rooms on the second floor were ready. The front desk young lady had no customer service experience. She didn’t great guests, smile or even say hello to myself or the other guests waiting to check in. Our room wasn’t available until later that evening. Once we were finally able to get into the room, our keys wouldn’t work. Just a bad experience.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Ernesto, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was well maintained and clean. Breakfast was great. Our check in and checkout was fast. Hopefully the pool and tub are open next time around. Would definitely stay here again.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Karen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We looked at the reviews and decided based on that. Great location and very nice property and friendly staff. One of the best values for the money.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

Sheryl

Travelled with family, Travelled with pets
Liked: Staff & service
Disliked: Amenities
Very friendly staff and happy with the stay overall. Hot tub and pool were both closed. Also had a limited breakfast selection.
Stayed 1 night in Mar 2024
Response from GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Crissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Like the location
Stayed 2 nights in Feb 2024
Response from GM on 20 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Steve

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from GM on 13 Feb 2024
Dear Steve,Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.

8/10 Good

James

Liked: Property conditions & facilities
Clean rooms. Fair price Firm mattresses! 👍
Stayed 1 night in Jan 2024
Response from GM on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Christopher

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from GM on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Gregory, Fairbanks

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from GM on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

Peggy

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service at check in!!! Beautiful property!
Stayed 1 night in Jan 2024
Response from GM on 6 Mar 2024
Thank you for completing the survey regarding your recent stay at our property.Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a nice room. The staff especially the breakfast staff was friendly & kind.
Stayed 1 night in Dec 2023

8/10 Good

Jennie, University Place

Liked: Cleanliness, staff & service
Stayed 1 night in Nov 2023

2/10 Terrible

Murray

Stayed 1 night in Oct 2023

10/10 Excellent

Jason

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that there was a lounge area in the middle of my floor's hallway. There was some painting being done on the first floor, but my room was far enough away from it that it didn't really bother me.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for staying with us at the Best Western Pendleton Inn. Have a great day.

8/10 Good

Tona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Whiskey Fest
Three friends and I stayed here for the Whiskey Fest. It was fine, nothing fancy but we only needed a place to sleep. The employees we dealt with were friendly. We would stay again.
Stayed 2 nights in Jul 2023
Response from GM on 28 Nov 2023
Thank you for staying with us at the Best Western Pendleton Inn. Have a great day!

8/10 Good

Michael

Travelled with group
Good place but still under construction. Local tv channels did not work. Great guy behind the desk.
Stayed 1 night in Nov 2023
Response from GM on 28 Nov 2023
Thank you for staying with us at the Best Western. Hope we see you again.

4/10 Poor

John

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Stained carpet. No bedspreads. Very dated decor. Shabby looking.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you for staying with us. We are currently remodeling our hotel rooms to give everyone a great experience. Hope we see you again!

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed here twice. It's noisy when you are on the first floor. People walking around upstairs is loud downstairs and when the room above showers it sounds like the water is coming down your wall.
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you for staying with us. We are currently remodeling our hotel but our goal is to give anyone a great experience. Hope we see you again!

8/10 Good

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay
Our stay was nice. I would recommend in you pet rooms with carpet, thr carpets should be cleaned often. For an individual with allergies it is needed
Stayed 1 night in Nov 2023
Response from GM on 20 Nov 2023
Thank you for staying with us. We are currently remodeling our pet rooms to give anyone a great experience. hope we see you again!

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy access from the highway. Big room and is clean.
Stayed 1 night in Nov 2023
Response from GM on 3 Nov 2023
Thank you for staying with us at Best Western Pendleton Inn. Hope we see you again!

8/10 Good

AMANDA, TUALATIN

Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient location and we were grateful we could bring our dogs there.
Stayed 1 night in Oct 2023
Response from GM on 10 Nov 2023
Thank you for staying with us at the Pendleton Inn Best Western. I hope we see you again soon. Have a great rest of your day!

10/10 Excellent

Jerry

Stayed 1 night in Oct 2023
Response from GM on 20 Nov 2023
Thank you for staying with us. We are currently remodeling our hotel rooms to give anyone a great experience. Hope we see you again!

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 10 Nov 2023
Thank you for staying with us at the Pendleton Inn Best Western. I hope we see you again soon. Have a great rest of your day!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thank you for staying with us at the Best Western Pendleton Inn. We enjoyed having you stay with us and we hope to see you again!

8/10 Good

Tosha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff is amazing. Room was clean but needs some updating.
Stayed 1 night in Oct 2023
Response from GM on 3 Nov 2023
Thank you for staying with us at the Best Western Pendleton Inn. We enjoyed having you stay with us and we hope to see you again!

4/10 Poor

John

Travelled with partner
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
They said I ordered a pet room. I don't have a pet and I don' t like the ideas of non-human animals sharing a space I'm going to sleep in. The lady who waited on me said that since I designated a pet room, she "couldn't" change it to a non-pet room. So I had to sleep with whatever critters that pet had brought with it into my room.
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Sorry, about the experience you had with us at Best Western. I hope you give us an opportunity to show improvement from this stay. Have a great day!

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable!
Nice hotel, have stayed here before. Clean, quiet, easy to access and services close by. Staff was very friendly.
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Thank you so much for staying with us at the Best Western Pendleton Inn. We look forward to seeing you again. Have a great day!

8/10 Good

ZHAOSEHNG

Travelled with family
Liked: Staff & service
Hot tub is not warm and no light
Stayed 1 night in Sep 2023
Response from GM on 16 Oct 2023
Thank you so much for staying with us at the Best Western Pendleton Inn. We look forward to seeing you again. Have a great day!

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from GM on 16 Oct 2023
Thank you so much for staying with us at the Best Western Pendleton Inn. We look forward to seeing you again. Have a great day!

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from GM on 16 Oct 2023
Thank you so much for staying with us at the Best Western Pendleton Inn. We look forward to seeing you again. Have a great day!

8/10 Good

Christine, Lynnwood

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Besides the person above us stomping around all night and the carpet needing to be replaced, everything was very good.
Stayed 1 night in Sep 2023
Response from GM on 16 Oct 2023
Thank you so much for staying with us at the Best Western Pendleton Inn. I understand you had some loud guest above you and we will personally make sure the next time you stay to fix that issue. We look forward to seeing you again. Have a great day!

6/10 Okay

James, Eagle

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities
Carpets filthy
Stayed 1 night in Sep 2023
Response from GM on 29 Sept 2023
Thank you for staying with us here at Best Western. I do apologize for the issues with your room. I hope you can give us another opportunity to improve your experience. Have a great day

10/10 Excellent

Celina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic as always!
Stayed 1 night in Sep 2023
Response from GM on 29 Sept 2023
Thank you for staying with us here at the Best Western Pendleton Inn. We look forward to seeing you again, have a great day

6/10 Okay

lawrence

Stayed 1 night in Sep 2023
Response from GM on 16 Oct 2023
Thank you so much for staying with us at the Best Western Pendleton Inn. We look forward to seeing you again. Have a great day!

8/10 Good

stephen

No eating facilities at the motel or nearby
Stayed 1 night in Sep 2023
Response from GM on 25 Sept 2023
Thank you for staying with us at the Best Western Pendleton Inn. Hope we see you again!

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from GM on 25 Sept 2023
Thank you for staying with us at the Best Western Pendleton Inn. Hope we see you again!

10/10 Excellent

Kyle, Bothell

Stayed 1 night in Sep 2023
Response from GM on 16 Oct 2023
Thank you so much for staying with us at the Best Western Pendleton Inn. We look forward to seeing you again. Have a great day!

6/10 Okay

Jeffree

Liked: Staff & service
Travel stop
Stayed 1 night in Aug 2023
Response from GM on 22 Sept 2023
Thank you for staying with us! Hope we see you again.

10/10 Excellent

Nancy, Bloomington

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy check-in. Very nice and professional employees.
Stayed 1 night in Sep 2023
Response from GM on 22 Sept 2023
Thank you for staying with us at Best Western Pendleton Inn. We hope we see you again soon.

8/10 Good

MONICA

Liked: Staff & service
The staff was very professional. Caroets were stained and smelled
Stayed 1 night in Sep 2023
Response from GM on 22 Sept 2023
Thank you for staying with us at Pendleton Inn Best Western. Hopefully next time you stay with us we can show you, our improvements.

10/10 Excellent

Debbie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
We spent two notes different reservations and helped us not change Rooms.
Stayed 1 night in Sep 2023
Response from GM on 22 Sept 2023
Thank you for staying with us at Pendleton Inn Best Western. Glad you enjoyed your stay, hope we see you again.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
OK
Everything is fine except that bed sheet looked not changed. So I asked housekeeping for new sheet and did bedding myself.
Stayed 1 night in Sep 2023
Response from GM on 18 Sept 2023
Sorry you had to do a service that we at this hotel should have provided for you.

8/10 Good

David

Liked: Staff & service
Check-in experience.
We got here about 2PM. The staff said the room wasn't ready yet and that the check-in time was 4PM. Our paperwork said check-in was at 3PM. We waited in the lobby for the room. It was ready in about an hour. In all fairness, this was on a Sunday, though. We were told the room was on the second floor and there was no elevator. There was no carrier/dolly to pack our gear to the room.
Stayed 1 night in Sep 2023
Response from GM on 18 Sept 2023
Sorry for the inconvenience although our housekeepers work very hard to get these rooms made on time and up to cleaning standards we should still have a room ready for you.

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent!!
Stayed 1 night in Sep 2023
Response from GM on 18 Sept 2023
Thank you, Paul, for staying with us at the Best Western Pendleton Inn. We hope we see you again.

10/10 Excellent

MaryAnn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023
Response from GM on 10 Sept 2023
Thank you for staying with us at the Best Western Pendleton Inn MaryAnn. We really enjoyed you and hope we see you again!

6/10 Okay

Romy

Liked: Cleanliness, staff & service, room comfort
The staff and cleanliness of room was really good! The room is in need of some updating but comfortable beds and clean. There was police activity across the street during our stay. The area didn’t feel the safest for me.
Stayed 1 night in Sep 2023
Response from GM on 18 Sept 2023
On behave of the management and staff I want to offer an apology for your experience during your stay. I hope we can get an opportunity to show how our hotel has improved since this recent stay.