Lobby sitting area

Reviews of Ibis Styles East Perth

4 out of 5
Ibis Styles East Perth
69 ADELAIDE TERRACE, PERTH, East Perth, WA

Reviews

8.6

Excellent

Rating 10 - Excellent. 200 out of 393 reviews" "
Rating 8 - Good. 138 out of 393 reviews" "
Rating 6 - Okay. 28 out of 393 reviews" "
Rating 4 - Poor. 15 out of 393 reviews" "
Rating 2 - Terrible. 12 out of 393 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

6/10 Okay

Patrick

Liked: Cleanliness, staff & service
All round great place to stay, really enjoyed it
Stayed 2 nights in Mar 2024
Response from Chad on 13 Apr 2024
Hi Patrick,Thank you for your review.We are pleased to hear that you enjoyed your stay with us and we do hope to welcome you back in the near future!Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Superb location. Easy to explore the city even on foot.
Stayed 1 night in Mar 2024
Response from Chad on 20 Mar 2024
Hi,Thank you kindly for your review and giving us a generous score of 5/5.We are pleased to hear that you enjoyed your time with us, that we exceeded your expectations, that you liked our hotel and that you found the location to be convenient.We hope to welcome you back again soon.Safe travels.Warm Regards,ChadAssistant Manager - Front Office

6/10 Okay

Luke

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The staff today (Sunday 17/03/24) are obnoxious children. The food is overpriced. Overrated. Another micro-hotel in an industrial type setting, charging resort prices. Minus the service, swimming pool, ocean views, river views.
Stayed 1 night in Mar 2024
Response from Chad on 18 Mar 2024
Hi Luke,We appreciate the time you have taken to submit your review and are sorry to hear that you found our service to be of a low standard. At Ibis Styles, we strive to create a memorable experience for our customers, so apologize this was not the case for you.Please note the price of the hotel and the facilities of the hotel are displayed on the website prior to booking.Regards,ChadAssistant Manager - Front Office

2/10 Terrible

Norm

Disliked: Amenities, property conditions & facilities
Why a $100 bond per room? Limited stock in the bar over a long weekend especially when they advertise bar facilities. No room service on Monday, even if a public holiday we paid for the service. $30 breakfast that had cold food and no choice of continental. Will not be promoting as a place to stay.
Stayed 4 nights in Mar 2024
Response from Chad on 17 Mar 2024
Hi Norm,Each hotel has their own policy when it comes to a pre-authorization or charge for a bond.This is a policy which all guests are required to pay upon check in, at almost any hotel, for any charges posted back to the room or damages which could potentially occur. This is refunded on departure should there be no damages or charges to the room.We do have a quite a selection of different types of beverages, however apologize if this menu was not up to your satisfaction. Having limited staff on public holidays, which most businesses do, unfortunately we were not able to offer room service on this day. We apologize for this.There is continental breakfast available at our restaurant if choosing the buffet menu, along with cooked breakfast as well.We are sorry to hear we did not meet your expectations on this occasion, however do hope to welcome you back again to hopefully exceed your expectations.Safe travels ahead.Warm Regards,ChadAssistant Manager - Front Office

6/10 Okay

Khair Asyraaf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff could have informed that microwave is available in the reception area . Did not expect the lack of hotel slippers and the absence of bin lining . It’s okay I made do
Stayed 4 nights in Feb 2024
Response from Chad on 17 Mar 2024
Hi Khair,Thank you for your review and comments.We apologize for not communicating that we have a microwave for guest use in our lobby.As we are a budget hotel, we do not offer slippers and to be environmentally friendly, no Accor property uses any more plastic bin liners.Other than these points, we do hope you enjoyed your stay overall with us and hope you have safe travels ahead.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

C

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 2 nights in Feb 2024
Response from Chad on 16 Feb 2024
Hi,Thank you kindly for your review.We hope you enjoyed your stay with us and everything was to your liking.Safe travels ahead and hope to welcome you back again soon!Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 7 nights in Feb 2024
Response from Chad on 11 Feb 2024
Hi Matthew,Thank you immensely for your generous review of 5/5. Our team are ecstatic to hear you enjoyed your time with us and everything was to your liking.We hope to see you again soon!Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Zachary

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
Clean and comfy
Stayed 1 night in Jan 2024
Response from Chad on 1 Feb 2024
Hi Zach,We thank you extremely for taking the time to submit a review for our hotel and we are ecstatic to have received your score of 10/10.We hope to see you again soon!Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Alana

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Chad on 15 Jan 2024
Hi Alana,Thank you very much for your generous review.We are thrilled to hear that you enjoyed your stay at Ibis Styles. At Ibis Styles, we aim to provide a high-quality experience for our guests and glad that we could meet this on your occasion.We do hope to see you again soon!Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Gavin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Immaculate room with a great view of the river. Clean and quiet with modern facilities. Staff were welcoming and professional. Great location and surrounding area was superb.
Stayed 4 nights in Jan 2024
Response from Chad on 9 Jan 2024
Hi Gavin,We really appreciate the time you have taken to submit a review and we are thrilled you rated us 5/5!It's great to here you found the room immaculate, that you appreciated the view, that you found the room and hotel clean and quiet and appreciated our facilities.It's great to hear your comments regarding our staff and we will be sure to pass your kind comments onto the team.We hope to welcome you back again soon.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Brett

Stayed 2 nights in Dec 2023
Response from Chad on 9 Jan 2024
Hi,Thank you kindly for providing us with a score of 5/5. We are happy to hear you enjoyed your time with us and we do hope to welcome you back again very soon.Safe travels.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Very good
Stayed 1 night in Dec 2023
Response from Chad on 8 Jan 2024
Hi,Thank you kindly for providing us with a score of 5/5. We are happy to hear you enjoyed your time with us and we do hope to welcome you back again very soon.Safe travels.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

imogen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only thing was missing was a pool and spa
Stayed 2 nights in Nov 2023
Response from Chad on 28 Nov 2023
Hi,Thank you for you 5/5 review.Very much appreciated.We hope you enjoyed your stay and look forward to hopefully welcoming you back again soon.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Erni Wijaja

Stayed 4 nights in Nov 2023
Response from Chad on 8 Jan 2024
Hi,Thank you kindly for providing us with a score of 5/5. We are happy to hear you enjoyed your time with us and we do hope to welcome you back again very soon.Safe travels.Warm Regards,ChadAssistant Manager - Front Office

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Convenient for sightseeing
Stayed 2 nights in Nov 2023
Response from Chad on 28 Nov 2023
Hi,Thank you for you 4/5 review.We are pleased to hear you enjoyed your stay with us and we hope to welcome you back sometime soon.Thank you.Warm Regards,ChadAssistant Manager - Front Office

6/10 Okay

MICHAEL

Business traveller
Nice area but not many restaurants within close walking distance. Simple room. Easy check in and check out process. No pay tv. Very expensive for such a small & simple room.
Stayed 2 nights in Nov 2023
Response from Chad on 28 Nov 2023
Hi Michael,Thank you for your review.Glad to hear the check-in and check-out process was easy for you.We hope that you enjoyed your stay nonetheless and hope to welcome you back again in the near future.Warm Regards,ChadAssistant Manager - Front Office

8/10 Good

Zoe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Chad on 28 Nov 2023
Hi Zoe,Thanks for your 8/10 review.We are thrilled to see you enjoyed your stay at the Ibis Styles and hope to welcome you back again soon.Safe travels.Warm Regards,ChadAssistant Manager - Front Office

8/10 Good

PETER

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023
Response from Chad on 28 Nov 2023
Hi Peter,Thanks for your kind review.We hope you enjoyed your time at our complex, we thank you for your 8/10 review and hope to see you again soon.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Gareth

Stayed 3 nights in Nov 2023
Response from Chad on 28 Nov 2023
Hi Gareth,Thanks you immensely for your 10/10 review.Our team are ecstatic that you enjoyed your time with us. We hope you welcome you back to Ibis Styles again.Warm Regards,ChadAssistant Manager - Front Office

8/10 Good

Anna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay, room was smaller than expected but I enjoyed the view of the city and river. No parking at the hotel but good street parking and a fairly cheap parking area nearby.
Stayed 2 nights in Nov 2023
Response from Chad on 28 Nov 2023
Hi Anna,Thank you for your 4/5 review.We are glad to hear you enjoyed the view of the city and river from your room.We hope to welcome you back again to Ibis Styles in the near future.All the best.Warm Regards,ChadAssistant Manager - Front Office

4/10 Poor

Ann

Business traveller
Disliked: Amenities
Did not like: No decaf coffee in room; no toilet brush in bathroom; failure to provide wake-up call alarm; coffee machine not working at breakfast buffet; reception staff not interested in addressing problems reported to them; not good value for money Likes: location near CBD
Stayed 8 nights in Nov 2023
Response from Chad on 28 Nov 2023
Hi Ann,We appreciate your review and we apologise that we could not meet your expectations during your stay.We appreciate the time you have taken to let us know of your concerns and will address this with the team to help improve the experience at Ibis Styles.All the best and we hope to welcome you back again soon to hopefully exceed your expectations.Warm Regards,ChadAssistant Manager - Front Office

8/10 Good

CHUNG-YUEN JOHNNY

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean in room
Stayed 1 night in Sep 2023
Response from Chad on 28 Nov 2023
Hi,We immensely appreciate your 4/5 review!We are glad to hear you enjoyed your time at the Ibis Styles and that you found the room to be to an noticeably clean standard.Thank you again for your time giving us a review and we hope to welcome you back again soon!Warm Regards,ChadAssistant Manager - Front Office

8/10 Good

Chantelle

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property will definitely stay again
Stayed 1 night in Oct 2023
Response from Chad on 28 Nov 2023
Hi Chantelle,Thank you for your generous review.We are glad to hear you enjoyed your time with us and do look forward to welcoming you back in the near future.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Valerie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable workday away from home
Check in great Staff friendly Rooms bright & have toiletries supplied Great buffet breakfast ,bar & working facilities
Stayed 1 night in Oct 2023
Response from Chad on 28 Nov 2023
Hi Valerie,Thank you immensely for such an amazing review.We are delighted to hear that we offered great customer service and that you enjoyed the room, breakfast, bar and work facilities. We do hope to welcome you back again in the near future.Regards,ChadAssistant Manager - Front Office

8/10 Good

Virginae

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Chad on 28 Nov 2023
Hi Virginae,We appreciate your review and thank you for taking the time to submit it.We are glad to hear you enjoyed your time with us and hope to welcome you back again soon.Warm Regards,ChadAssistant Manager - Front Office

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis Styles East Perth, is an excellent choice for those wanting to stay in central Perth. The room service menu food is great, and so is the breakfast. There is no allocated parking though, and parking will cost you atleast $14 per day. I would definitely stay here again.
Stayed 3 nights in Sep 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you Sam, we would like to welcome you back here again. We really appreciate your feedback.ibis Styles East Perth Front office

10/10 Excellent

Garth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

8/10 Good

SAID

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A happy exciting trip
It was a good stay. The location was great. Although it was in the city center, it was quite and pleasant.
Stayed 5 nights in Sep 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

4/10 Poor

Robyn

Disliked: Cleanliness
We wernt happy when arrived and got to our room,1 bed for 3 people absolutely terrible never book there again
Stayed 1 night in Sep 2023

10/10 Excellent

frank

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Freshly cooked breakfast was outstanding.
Stayed 3 nights in Sep 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

10/10 Excellent

Xiangdan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All great
Stayed 4 nights in Sep 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

10/10 Excellent

Rogers

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay with all the comfort. During my 3-night visit on level 1715 river view the stay was very enjoyable as the place offers you all the need. Easy check in with nil issues. No cookie offered as it may be only to selected guest. Did not ask could not be bothered. Room was very clean and well presented. Housekeeping staff a STAR here for keeping this place extremely clean and well presented. Linen clean with freshness all around. Breakfast was outstanding with varies option available. Staff on level 1 in restaurant your customer services was 5 STAR and always ensured the dining experience was enjoyable. I need to mention Racheal, you are an asset to this place, and I recommend all guests seek any assistance from her. She is full of helpful information friendly and makes sure you are treated with kindness and respect. All dining room staff were just outstanding and lovely. Great place to stay and easy access to all areas within CBD. My only recommendation is that some of your Indian male reception staff needs to be a bit more friendly and all that is required is a smile nothing else. Overall experience was outstanding and highly recommendable. 5 STAR Experience during the stay and so quiet and peaceful to relax. I highly recommend this place and make sure you enjoy your stay as much as I did.
Stayed 3 nights in Sep 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

10/10 Excellent

Siddharth Rameshkumar, Truganina

Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and new property, well managed, staff is very friendly and supportive..
Stayed 3 nights in Aug 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
food here is over priced and terrible hamburger patties wasn't fresh cooked an made my throat bleed no orange juice of fresh fruit for brekfast
Stayed 4 nights in Sep 2023

10/10 Excellent

alexander

Stayed 1 night in Sep 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

8/10 Good

Anastasios

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked View, comfort of mattress and pillows, gym, convenience of location. Welcoming was great with a complimentary cake for Father’s Day Disliked No toilet brush, dispenser of soap pump didn’t work in shower. housekeeping whilst they made the bed everyday they didn’t clean the dirty coffee cups or cutlery daily. This was done every 3rd day. Also would of been good for staff to ask us how we enjoyed our stay given I stayed there for a week or even say good bye. All I was asked was if I was checking out and to put my key in the express box, nothing else. Very different to the welcoming that we got
Stayed 8 nights in Sep 2023

10/10 Excellent

Greg

Stayed 2 nights in Aug 2023
Response from ibis Styles East Perth Front office on 6 Oct 2023
Thank you for your feedback. We appreciate a positive feedback as it serves as a source of motivation.ibis Styles East Perth Front office

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was so clean and fresh. The staff were wonderful and helpful. Would love to stay there again. Great location
Stayed 2 nights in Aug 2023

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2023

10/10 Excellent

Malcolm

Stayed 3 nights in Aug 2023

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
no
Stayed 5 nights in Aug 2023

8/10 Good

Carmel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Aug 2023

10/10 Excellent

Alex

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Q
Stayed 1 night in Aug 2023

8/10 Good

Manish

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and simple
Stayed 5 nights in Jul 2023

10/10 Excellent

Katelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2023

10/10 Excellent

Arianna

Stayed 2 nights in Jul 2023

10/10 Excellent

Rhys

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Jul 2023

10/10 Excellent

Allison

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very clean and comfortable
Stayed 4 nights in Jul 2023

10/10 Excellent

Luke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
good
Stayed 4 nights in Jul 2023