Perwez Hotels

"Hotel was in an excellent location, was clean, modern and staff service was brilliant. Would definitely return."

"Really great staff and felt really great staying there ! Good for the price too !! "

"Our room was clean and comfortable and staff helpful, but the room layout was badly planned. You could not see the television from the sofa area. There was no shower screen so we had to have a bath but the soap dispenser fixed to the wall was too far away to reach when seated in the bath."

"Located right above Leuven Central station. They let me check in early around noon. AC was working and I turned it on during the night as it can get stuffy. The bedding was quite clean and they provided sufficient towels. The toilet had someone else's hair but was otherwise clean. "

"Check in was super quick & efficient. The room was big enough for the 2 of us, with a great shower."

"My room was clean but very basic, I guess you get what you pay for. Staff were very helpful and provided hot water for tea in the morning even though I hadn’t booked breakfast, which incidentally was very expensive. Free parking to the rear and rear access made unloading very easy. The decor was a little tired and carpet look like it had had its own battle of Waterloo! Talking of which, Waterloo, is a very smart and has an air to it that is very pleasant. I only managed to ride through it but will return to walk through and visit the museum, shut on Mondays. I visited the Waterloo battle site and museum there….truly worth going to, it is excellent. "

"outstanding place for everything - facilities, food, ambience, staff, setting. Not cheap in some areas (especially the golf) but worth it "

"Parking was free but I was charged €23 49 tax"

"I am writing regarding a serious issue with my recent reservation. While booking for my birthday, I selected the date 23/02, but due to an error during the booking process, the reservation was unexpectedly changed to 23/03. As I returned from Lisbon on the same day, I arrived very late and immediately explained the situation at reception. I kindly requested a correction of the date, as the mistake did not reflect my original intent and was clearly visible when comparing the reservation details. Unfortunately, the receptionist was unhelpful and refused to assist. Instead, I was charged a full, more expensive rate than my initial booking — and without breakfast, which made this situation even more disappointing. This turned what should have been a special birthday moment into a very unpleasant experience. I respectfully request: A reimbursement of the price difference, or A full or partial refund, or A credit/voucher for a future stay under the original conditions. I trust this matter can be resolved fairly and swiftly, as this situation does not reflect the level of service I expected. Thank you in advance for your attention. I look forward to your response."