Philadelphia Hotel Guide - Philadelphia Premium Outlets hotels in Philadelphia, United States of America.

"Good location but house keeping very lacking (my room was not cleaned for 2 weeks, had to request TP & towels, trash was never removed, elevators were not vacuumed weekly let alone daily) worst was expensive headphones left behind, notified front desk 6am from airport - never found. "

"Unfortunately, my stay here was not the best. I’ve stayed at other Sonesta’s and this property just did not measure up with the others. Let me begin by saying the check in process was smooth and staff were nice. Some things were not in their control — the hotel was flooded with people for the college basketball games. That’s all well and it did not bother me. However, the groups that were there basically took over all the restaurants, lobby, and personal space like they were the only guests. I had to repeatedly ask another guest who was on the phone talking loudly to kindly step away from my personal space twice — any closer he would’ve been on my lap. Along with few others who just had too much to drink. Extremely loud atmosphere. Had I known that the groups would be staying here, I’d pick a different property - my fault for not doing more research on the most popular week of March. Second, because of these large groups, it took several minutes and passed elevators for me to get to my 23rd floor. Everyone trying to jam in and then once I finally got an elevator, there was a stop at almost every floor. Needless to say, we were squished like sardines in the elevator and it took much longer to get up to your room than usual. Once I checked into my room, the floor felt sandy, there was hair in the bathroom sink, and the shelves had a ton of dust. Overall just felt like it had not been cleaned well. Not typical for Sonesta. Very disappointed. "

"Lobby smelled bad, rooms were not clean and bathrooms had mold all over the bathroom it was truly disappointed and disgusting. Honestly won’t stay there. And the towels you can feel they have never been changed since the hotel open. "

"Lots of things were broken in the room. The door latch was broken, there was molding missing around the bathroom door and the door would not close. The room had a bad smell. And the television was very poor quality and the picture on each channel was fuzzy. Would not recommend this hotel. "

"Room was small but nice perfect size for a couple on a weekend away "

"Every staff member we met was extremely kind, the hotel was beautiful. Our room was clean and spacious. Great location & great rate so close to the mall. We were there for a cheer comp downtown but it was only a 20 minute drive. Would definitely recommend & stay here again."

"I had a very difficult time getting a hold of the staff over the phone to modify my reservation due to flight delays. When I asked for an extra pillow in my room, I had to call the front desk twice only to never receive it. Throughout the entire night, I had a very hard time sleeping due to a low battery fire alarm sound going off periodically. And lastly, the showers did not function properly. The hot water came on the cold side. Overall, I did not enjoy my stay here. Although the rooms were clean, I felt the hospitality and communication could have been tremendously better. "

"Everything was great as usual but the first morning the maid just barged in to our room at 830 in the morning and found us in a state of undress. Was not happy about that. "

"Room was clean and the staff was incredibly friendly. Will definitely stay again!"