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Reviews of Courtyard Phoenix Downtown

3 out of 5
Courtyard Phoenix Downtown
132 S Central Ave, Phoenix, AZ

Reviews

9.0

Wonderful

Rating 10 - Excellent. 545 out of 849 reviews" "
Rating 8 - Good. 201 out of 849 reviews" "
Rating 6 - Okay. 58 out of 849 reviews" "
Rating 4 - Poor. 22 out of 849 reviews" "
Rating 2 - Terrible. 23 out of 849 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

james

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice property and well located for sporting events.
Stayed 2 nights in May 2024

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Cassandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Awesome location. Hotel has everything you need.
Stayed 1 night in May 2024

10/10 Excellent

Luis, Superior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean.
Stayed 1 night in May 2024

8/10 Good

Justin

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place but construction gave us a challenge
Stayed 5 nights in Apr 2024

10/10 Excellent

James

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

6/10 Okay

Anna

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Great stay, could be a little cleaner in the rooms but overall comfortable! More breakfast options and maybe breakfast included, not too many options at the bistro.
Stayed 2 nights in Mar 2024

8/10 Good

Kris

Liked: Cleanliness, staff & service, property conditions & facilities
*
Stayed 2 nights in Mar 2024

10/10 Excellent

Alan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay and great location
Stayed 2 nights in Mar 2024

10/10 Excellent

Chelsea

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Landon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024

10/10 Excellent

Ariana

Travelled with family
10/10 experience, city life was amazing, definitely would stay with this hotel again
Stayed 1 night in Mar 2024

10/10 Excellent

Takisha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love how everything was in walking distance, found some good new restaurants, and just loved the overall stay at the hotel!!! We will definitely be back!
Stayed 1 night in Mar 2024

10/10 Excellent

Karla

Stayed 1 night in Mar 2024

10/10 Excellent

Rojeh

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 4 nights in Feb 2024

2/10 Terrible

Rolando

Found a cockroach in my bathroom. I want a refund or Inwill never use Expedia again. They told me you are the ones who can help me since I book through you.
Stayed 1 night in Feb 2024

10/10 Excellent

SHARON

Liked: Cleanliness, staff & service, property conditions & facilities
Pleasant
Stayed 1 night in Mar 2024

10/10 Excellent

Bobbi, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk and valet were on point. Great staff and a wonderful stay
Stayed 1 night in Feb 2024

6/10 Okay

Jennefer, Campverde

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Sheila

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Property was clean. AC unit in our room was extremely loud and were unable to sleep.
Stayed 3 nights in Feb 2024

8/10 Good

Michelle

Travelled with partner
Liked: Cleanliness, property conditions & facilities
The property overall is centrally located to everything you need. There is a grocery store across the street which was super convenient to pick up drinks and snacks. The hotel itself was clean and staff was helpful for the most part. Having to use your room key to operate the elevator EVERY time you got in it was kind of a pain. I can see using it to operate the elevator once you first get in to go up to your room; however, having to use it to go to the lobby from the floor your room is on was a bit much.
Stayed 2 nights in Feb 2024

8/10 Good

William, Kansas City

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
One-way streets and construction made getting to the hotel a bit challenging. Of course, valet parking was right out front, but it took a bit of investigative work to find much more affordable self parking. Front desk staff quickly handled a very noisy group in the next room at 3AM. Hotel is a very short walk to the Footprint Center and there are many restaurants nearby.
Stayed 1 night in Nov 2023

10/10 Excellent

Christine, Superior

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right next to the entrance to the FootPrinter Center .. so perfect for our concert
Stayed 1 night in Feb 2024

4/10 Poor

Amy

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Underwhelming & Overpriced
We booked our stay here to 1. Celebrate a milestone and 2. Escape our house, which had slightly flooded due to a broken water heater. Upon entry, the vibes were immediately askew. Receptionists seemed as though they may have been held hostage by Marriott, but they were friendly, especially one in particular (I don’t want to name her), who ended every exchange with well wishes & a smile that seemed authentic but had an undertone of contempt for her job. I don’t blame her. Our room was small & the petite bottle of lotion supplied by the hotel had already been opened. The shower’s handle was fragile, like a foal prone to dying at the mildest inconvenience. No free breakfast. The lounge was closed off due to some sort of bartending convention, whatever. When we tried to book another night (out of necessity), they initially claimed to be full, then said we could stay another night, at the cost of… $550. No, thanks. I wish the staff well, they were friendly. Hopefully Marriott releases them home to their families.
Stayed 1 night in Feb 2024

10/10 Excellent

Joshua

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Nice hotel, small room
The hotel was very nice and extremely convenient for our overnight stay after the Eagles concert in Phoenix. However, for what we paid ($359 before taxes), the room was very small and nothing special. In fact the bed was so close to the wall it was difficult for my husband to get up during the night. There was only one coffee packet, the TV was small, and the couch was very hard. Also, we could not open the body wash in the shower which forced us to use the one tiny bar of soap that was in the bathroom. Service (people) was great and the hotel itself is very nice and convenient, we just expected more from the room.
Stayed 1 night in Jan 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was perfect for us to go to the concert and took only minutes. Staff was great help and friendly went way out of there way. Restaurants are all close by and had good food. Little pricey but that is what to be expected downtown
Stayed 1 night in Jan 2024

8/10 Good

Christian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish valet/overnight parking were included
Stayed 1 night in Jan 2024

10/10 Excellent

thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Cindy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Jared

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and things to do
Stayed 2 nights in Jan 2024

8/10 Good

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

kenneth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, property conditions & facilities
What I liked about hotel was friendly staff and great shower with towel racks to properly hang your towels. After a long day of travel, friendly staff, a clean room, and a hot shower is what most guests need. So, thank you Courtyard Marriott!
Stayed 1 night in Jan 2024

10/10 Excellent

Celine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The only thing I didn't like was when I ordered a taxi. Instead of taxi, I got a car service, where no rates were written anywhere and I got charged a lot more than with a taxi, and with no receipt had to pay cash. I would expect the hotel to book an official taxi, and if not, the hotel should have notified me that I wasn't going to get a taxi.
Stayed 2 nights in Dec 2023

8/10 Good

Angela

Stayed 2 nights in Dec 2023

10/10 Excellent

Richard

Stayed 1 night in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and smoke free
Stayed 1 night in Dec 2023

10/10 Excellent

CLAUDIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, quiet hotel, walking distance to Chase Field and the Footprint center, walkable area with good restaurant options. Parking is $40/day for Valet or $30/day in public parking nearby.
Stayed 1 night in Dec 2023

10/10 Excellent

Bruce, Tucson

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

David

Stayed 1 night in Dec 2023

10/10 Excellent

Christie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

8/10 Good

Laura

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was nice the staff was very friendly and informative. It is very convenient to the area and venue we went to. The breakfast was very slow even though we were the only people there.
Stayed 1 night in Dec 2023

10/10 Excellent

Evette

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking was extremely expensive
Stayed 2 nights in Dec 2023

6/10 Okay

Lydia

Travelled with partner
Liked: Cleanliness, staff & service
The location is perfect close to venues, restaurants, and bars. The hotel is clean, staff was helpful. The room itself is small, warm, stuffy very dry with no fresh air.
Stayed 2 nights in Dec 2023

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Daniella

Travelled with partner
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Bathroom toilet was not thoroughly cleaned
Stayed 2 nights in Dec 2023

10/10 Excellent

Alma

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 2 nights in Nov 2023

10/10 Excellent

Jennefer, Campverde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Jennefer, Campverde

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023