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Holiday Inn Express Surprise by IHG

2.5 star property
Travelers start their day right at this convenient hotel where the outdoor pool and spa tub offer perfect spots for relaxation

Choose dates to view prices

Holiday Inn Express Surprise, an IHG Hotel, serves a hearty breakfast buffet to fuel morning adventures. Guests can lounge by the outdoor pool on comfortable chairs or soak in the spa tub after a busy day. Free WiFi and helpful concierge services round out the experience.

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Hot tub
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is €127
includes taxes & fees
5 Apr - 6 Apr

Room options

Available filters for rooms
Showing 8 of 8 rooms

View all photos for Standard Room, 1 King Bed, Accessible (Roll-In Shower)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Roll-In Shower)

9.6 out of 10
Exceptional
(11 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 1 King Bed, Accessible (Mobility)

10.0 out of 10
Exceptional
(6 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

Standard Room, Accessible (Mobility)

7.2 out of 10
Good
(9 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 2 Queen Beds

View all photos for Standard Room

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room

10.0 out of 10
Exceptional
(8 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

View all photos for Standard Room, 1 King Bed

Standard Room, 1 King Bed

Standard Room, 1 King Bed

9.8 out of 10
Exceptional
(77 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

In-room safe, desk, blackout curtains, iron/ironing board

Standard Room, 2 Queen Beds

9.8 out of 10
Exceptional
(86 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Separate bedroom
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

9.6 out of 10
Exceptional
(33 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

9.6 out of 10
Exceptional
(14 reviews)

Highlights

Air conditioning
Heating
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Sofa bed
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed

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About the area

Stadium Village, a neighbourhood in Surprise, is home to Holiday Inn Express Surprise by IHG. Wigwam Golf Resort and Surprise Community Park are worth checking out if an activity is on the agenda, while those in the mood for shopping can visit Westgate Entertainment District and Arrowhead Towne Center. Looking to enjoy an event or a game? See what's going on at Peoria Sports Complex or Camelback Ranch. Fishing offers a great chance to get out on the surrounding water, or you can seek out an adventure with horse riding and hiking/biking trails nearby. Visit our Surprise travel guide
Map
16540 N Bullard Ave, Surprise, AZ, 85374

What's nearby

  • The Royals and Rangers play here
    Surprise Stadium
    8 min walk - 0.8 km
  • Sunset over Golf Course Sun Lakes Arizona
    Sun Village Golf Course
    15 min walk - 1.3 km
  • Surprise Community Park
    5 min walk - 0.5 km
  • Surprise Tennis Center
    12 min walk - 1.0 km
  • The Vista Center for the Arts
    17 min walk - 1.5 km

Getting around

  • Sky Harbor International Airport (PHX)
    48 min drive

Restaurants

  • Raising Cane's Chicken Fingers
    15 min walk
  • Better Buzz Coffee
    18 min walk
  • Circle K
    3 min drive
  • In-N-Out Burger
    18 min walk
  • Francisco's Mexican Food
    3 min drive

About this property

Holiday Inn Express Surprise by IHG

Hotel located in Stadium Village
You can look forward to a free breakfast buffet, dry cleaning/laundry services and a 24-hour gym at Holiday Inn Express Surprise by IHG. For some rest and relaxation, visit the hot tub. Stay connected with free in-room WiFi, and guests can find other amenities, such as a business centre and a snack bar/deli.
Other perks include:
  • An outdoor pool, along with sunloungers
  • Free self-parking
  • Express check-out, free newspapers and a computer station
  • Concierge services, a banquet hall and multilingual staff
  • Guest reviews say great things about the breakfast, helpful staff and location
Room features
All 115 rooms offer comforts such as air conditioning, as well as thoughtful touches such as free WiFi and safes. Guest reviews speak positively of the cleanliness rooms at the property.
Extra amenities include:
  • Rollaway/extra beds (surcharge) and free cots/infant beds
  • Bathrooms with shower/bath combinations and free toiletries
  • 32-inch LCD TVs with premium channels
  • Fridges, microwaves and coffee/tea makers

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Lobby
Best Western Plus Surprise-Phoenix NW
  • Pool
  • Hot tub
  • Breakfast included
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The price is €108
includes taxes & fees
12 Apr - 13 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:30 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Snack bar/deli

Things to do

  • 24-hour gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 581 square feet of conference space
  • Business centre
  • Computer station
  • Meeting room

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking

More

  • 4 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with premium cable channels
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 10.0 per night.
Free cots are available on request at the property

Payment types at the property

Important information

Optional extras

  • Rollaway bed fee: USD 10.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
If you cancel your booking, you'll be subject to the host's cancellation policy. In accordance with EU regulations about consumer rights, property booking services are not subject to the right of withdrawal.

We should mention

Pool access available from 8:00 AM to 10 PM
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Hotel Surprise
Holiday Inn Express Surprise
Holiday Inn Express Surprise Hotel Surprise
Holiday Inn Express Surprise Hotel
Holiday Inn Surprise
Holiday Inn Surprise
Surprise Holiday Inn
Surprise Holiday Inn

Frequently asked questions

Does Holiday Inn Express Surprise by IHG have a pool?

Yes, this property has an outdoor pool. Pool access is from 8:00 AM to 10 PM.

How much does it cost to stay at Holiday Inn Express Surprise by IHG?

As of 16 Mar 2026, prices found for a 1-night stay for 2 adults at Holiday Inn Express Surprise by IHG on 5 Apr 2026 start from €127, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Holiday Inn Express Surprise by IHG pet-friendly?

No, only service animals are welcome at the property.

How much is parking at Holiday Inn Express Surprise by IHG?

Self-parking is free at this property.

What time is check-in at Holiday Inn Express Surprise by IHG?

Check-in start time: 3:00 PM; check-in end time: 2:00 AM. Late check-in is available during limited hours.

What time is check-out at Holiday Inn Express Surprise by IHG?

Checkout is at 11 AM.

Where is Holiday Inn Express Surprise by IHG located?

Located in Stadium Village, this hotel is within a 10-minute walk of Surprise Community Park and Surprise Stadium. Surprise Tennis Center and The Vista Center for the Arts are also within 1 mile (2 km).

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on selected room rates because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Holiday Inn Express Surprise by IHG Reviews

9.4

Exceptional

9.8

Cleanliness

9.4

Amenities

9.6

Staff & service

9.6

Property conditions & facilities
Rating 10 - Excellent. 811 out of 1003 reviews
Rating 8 - Good. 127 out of 1003 reviews
Rating 6 - Okay. 34 out of 1003 reviews
Rating 4 - Poor. 14 out of 1003 reviews
Rating 2 - Terrible. 17 out of 1003 reviews

Reviews

10/10 Excellent

Amber

Liked: Cleanliness, amenities, property conditions & facilities
Very clean hotel, beds were super comfortable and the continental breakfast was good.
Stayed 3 nights in Feb 2026

10/10 Excellent

Julia

Liked: Cleanliness, amenities, property conditions & facilities
I had a very pleasant stay, my room was spotless the breakfast was the best and the staff extremely helpful.
Stayed 3 nights in Jan 2026

10/10 Excellent

Nancy

Liked: Cleanliness, amenities, property conditions & facilities
The staff are warm and friendly.
Stayed 3 nights in Feb 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean,affordable ,good location and good breakfast selection
Stayed 2 nights in Nov 2025

10/10 Excellent

Eric

Liked: Amenities
Everything went well, the location was perfect as well as good staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

Amanda

Liked: Cleanliness, amenities, property conditions & facilities
The room was really big and clean. Jacob at the front desk was super nice and made our check in super quick.
Stayed 1 night in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay. Staff was awesome.
Stayed 1 night in Nov 2025

10/10 Excellent

Diana

Good service & food
Stayed 4 nights in Dec 2025

10/10 Excellent

michelle

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was spotless. Ultimate in clean. We enjoyed the location because it was easy to get around.
Stayed 2 nights in Jan 2026

10/10 Excellent

EMILY

Liked: Cleanliness, amenities, property conditions & facilities
Clean lobby, friendly receptionist, easy check in.
Stayed 1 night in Nov 2025

10/10 Excellent

Qiana

Liked: Cleanliness, amenities, property conditions & facilities
The hotel was clean. The staff were super friendly and helpful!
Stayed 2 nights in Dec 2025

10/10 Excellent

manny

Liked: Cleanliness, amenities, property conditions & facilities
Great service and very nice amenities
Stayed 2 nights in Dec 2025

10/10 Excellent

Bing

Liked: Cleanliness, amenities, property conditions & facilities
The room is very clean and the staff is very nice.
Stayed 3 nights in Nov 2025

10/10 Excellent

Jerome

Liked: Cleanliness, amenities, property conditions & facilities
Very clean and the breakfast bar was not bad.
Stayed 2 nights in Nov 2025

10/10 Excellent

Kirby

Liked: Cleanliness, amenities, property conditions & facilities
The staff, especially the young lady who welcomed & checked me in, was excellent. Room was very nice and the hotel was close to a lot of places to eat.
Stayed 2 nights in Oct 2025

10/10 Excellent

Buffey

Liked: Cleanliness, staff & service, amenities
Service was great!
Stayed 1 night in Oct 2025

2/10 Terrible

Carl

Disliked: Cleanliness, amenities, property conditions & facilities
Room had ants lots of them when we first arrived only thing good about the stay was the breakfast was on point in the morning staff was friendly
Stayed 1 night in Oct 2025

10/10 Excellent

Debra

Liked: Cleanliness, staff & service
Breakfast was great
Stayed 3 nights in Oct 2025

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, amenities
Jacob at the front desk was very friendly and professional. Check in was very easy. Our room was very clean and comfortable..
Stayed 1 night in Dec 2025

10/10 Excellent

Isidro

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly easy check in easy check out
Stayed 1 night in Oct 2025

8/10 Good

Bret

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Sep 2025

6/10 Okay

carrie

Liked: Cleanliness, amenities, property conditions & facilities
Staff is great, room was clean. Low water pressure in the shower and luke warm at best
Stayed 1 night in Jan 2026

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great place to stay

Close to event and family. Felt safe, comfortable, good breakfast. Will stay here again.
Stayed 3 nights in May 2025

10/10 Excellent

Flynn

Liked: Cleanliness, amenities
Rooms are always clean and tidy. Bathrooms are exceptionally clean. Staff is extremely friendly. We love staying here.
Stayed 1 night in Oct 2025

10/10 Excellent

Monica

Liked: Cleanliness, amenities, property conditions & facilities
Adrianna, at the front desk, accomodated us for an early check-in and was VERY friendly and courteous! The room was clean and had everything we needed for the night. This hotel is close to many restaurants and shopping in Surprise and we would definitely stay here again !
Stayed 1 night in Dec 2025