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Reviews of La Quinta Inn & Suites by Wyndham Mesa Superstition Springs

2.5 out of 5
La Quinta Inn & Suites by Wyndham Mesa Superstition Springs
6530 E Superstition Springs Blvd, Mesa, AZ

Reviews

8.2

Very good

Rating 10 - Excellent. 646 out of 1286 reviews" "
Rating 8 - Good. 335 out of 1286 reviews" "
Rating 6 - Okay. 151 out of 1286 reviews" "
Rating 4 - Poor. 92 out of 1286 reviews" "
Rating 2 - Terrible. 62 out of 1286 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Emelda

Disliked: Cleanliness
when we went to our room, the first thing I noticed was that the bathtub was filthy. It doesn't look it;s been cleaned before we got there. There were dark marks on the bottom of the tub. The sink was very slow in draining the water. I don;t think we will use this hotel again. The staff when I checked out did not even asked me how our stay was, so I never mentioned my dissatisfaction. I guess when the hotel charges less compared to other hotels around the area, you can't expect it to be really that cleaned when it comes to the room. The window lock was not working as well. We really did not interact with the staff because the only person we saw was the front desk and he was friendly. I will not recommend this facility to my friends and family who might want to travel to Mesa and surrounding area.
Stayed 1 night in May 2024
Response from GM on 23 May 2024
Thank you for your review, we will make the necessary improvements.

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities
Always enjoy our stay!
Stayed 1 night in May 2024
Response from GM on 21 May 2024
Thank you

4/10 Poor

Paul

Business traveller
Disliked: Staff & service, amenities
Very noisy from interstate traffic. Breakfast was never ready before 7am. Older style building and amenities.
Stayed 2 nights in May 2024
Response from GM on 16 May 2024
Thank you for your feedback! Breakfast is 7am to 10am daily and yes we are a freeway hotel.

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Friendly staff, conveniently located, well maintained.
Stayed 1 night in May 2024
Response from GM on 16 May 2024
Thank you

10/10 Excellent

David

Liked: Amenities
Desk attendant was prompt and quick to complete checkin.
Stayed 1 night in May 2024
Response from GM on 13 May 2024
Thank you

4/10 Poor

Andrea

Travelled with partner
Disliked: Staff & service, property conditions & facilities
Walls are falling down
Stayed 1 night in May 2024
Response from GM on 6 May 2024
Nope, being repaired/renovated

10/10 Excellent

Mark, Dripping Springs

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 6 May 2024
Thank you

4/10 Poor

Thomas

Stayed 1 night in May 2024

8/10 Good

Tamara

Liked: Cleanliness, staff & service, property conditions & facilities
Nice place, but there was a bit of freeway noise. Not bad, but noticeable. The pool and hot tub were nice. I wish they had more luggage carts.
Stayed 1 night in Apr 2024
Response from GM on 1 May 2024
Thank you for your feedback

6/10 Okay

Yvette

Travelled with family
Pros: Clean, friendly reception staff, prompt room service, convenient location close to shops, restaurants, HWY, breakfast was OK, limited but had hot sausage & boiled eggs for protein plus the usual continental stuff. Cons: Room was clean, except crusty stuff on the black bed skirt. I took a damp wash cloth & soap & scrubbed it off, sprayed w/hand sanitizer, gross! Come prepared w/ conditioner & lotion, they only have conditioning shampoo but for some hair types/mine you'll want conditioner! I always pack lotion! Breakfast could be better w/ scrambled eggs & muffins or some kind of pastry like other similar hotels offer. This was my fault 4 not checking but the beds are small! I usually get "Queen beds" otherwise the "Doubles" are full size and OK for 2 kids not 2 adults! Here’s the worst part: I was in the workout room when a staff showed up & she didn't say a word just started spraying cleaner. I was taking deep breaths since I was on the elliptical & then she started spraying & cleaning the other 2 machines (there were only 3 machines and I was in the middle). Out of courtesy she could’ve asked me how much time I had left & returned, OR she could’ve COMMUNICATED she needed to get done b4 her shift & apologized OR could’ve said she was about to clean so I can leave & return, instead she continued & turned on loudest vacuum & went over the cord it made elliptica turn off; seems 1st world problems but communication & common courtesy would’ve been fine instead came off rude
Stayed 3 nights in Apr 2024
Response from GM on 30 Apr 2024
Thank you for your feedback, this is not the norm and the team member will be addressed.

8/10 Good

maria

Liked: Property conditions & facilities
Affordable & very convenient
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thank you

10/10 Excellent

John

Travelled with family
Liked: Amenities
Very clean. Very respectable best La Quinta inn I've stayed in ever
Stayed 1 night in Apr 2024
Response from GM on 30 Apr 2024
Thank you

4/10 Poor

Kent

Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Thank you for your feedback

10/10 Excellent

Garnett

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Apr 2024
Response from GM on 25 Apr 2024
Thank you

2/10 Terrible

Richard

Stayed 1 night in Mar 2024
Response from GM on 15 May 2024
Thank you for your feedback

4/10 Poor

Tony

Stayed 5 nights in Mar 2024
Response from GM on 13 May 2024
Thank you for your feedback

10/10 Excellent

Lilas

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very nice and pet friendly! We truly appreciate your hospitality
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Thank you

6/10 Okay

Timothy

Travelled with family
Liked: Cleanliness, staff & service
Wanted to swim in the pool one evening, but it was cloudy and unappealing... Overall a "good" stay.
Stayed 2 nights in Apr 2024
Response from GM on 22 Apr 2024
Thank you for your feedback

6/10 Okay

Barry

Business traveller
I liked the location. Service not so good..
Stayed 3 nights in Apr 2024
Response from GM on 22 Apr 2024
Thank you for your feedback

10/10 Excellent

Albert

Stayed 2 nights in Apr 2024
Response from GM on 13 May 2024
Thank you

2/10 Terrible

ronni, sea tac

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My room smelled of sewer when the water turned or toilet flushed, bathroom had black hair all over the shower and toilet when I arrived, limited continental breakfast, nothing like other La Quintas, room is destroyed in regards to being maintained (walls, tissue holder that is attached to the wall is hanging off) no housekeeping unless requested, front office staff doesnt acknowledge you when you come and go - hotel is over all dirty in the hallways with same debris in elevator for 2 days.
Stayed 4 nights in Apr 2024
Response from GM on 18 Apr 2024
Thank you for your feedback.

10/10 Excellent

Wilmer

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel
Stayed 3 nights in Jan 2024
Response from GM on 16 Apr 2024
Thank you

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from GM on 16 Apr 2024
Thank you

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from GM on 15 Apr 2024
Thank you

8/10 Good

Johnathon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Need a different gate at the pool, hard to open. Also toilet lid needs to be tighten in the room we were in. Coffee needs to be ready to go by 6:00 am with donuts or something.
Stayed 4 nights in Apr 2024
Response from GM on 15 Apr 2024
Thank you for your feedback

8/10 Good

SuAnn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I waited for awhile to get checked in - there was only one person at the desk and several people waiting. Otherwise, grest stay!
Stayed 1 night in Apr 2024
Response from GM on 11 Apr 2024
Thank you for your feedback

2/10 Terrible

Harry

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
I need to begin by saying it takes a lot for me to have to write a poor review such as what will follow as it's (sorry) just not in keeping with our Canadian reputation of be tolerant and polite, however my stay at this facility was just not worth the $700.00 Canadian it cost for a 2-night's stay for me and wife. Grossly overpriced!!! Reasons: -Could no use the pool without the risk of Hypothermia - Hot tub full of foam which equals dirty - No clean Towels available in in work-out area as well as the TV did not work. - Wi-Fi in our Room was non-existent - Only 1 upholstered chair and desk chair in front room - No kettle for hot water - Free breakfast was very average and no Micro- Wave - Ask for a simple thing like ketchup; was told none available only what you see.... and so on and so on. In conclusion totally unacceptable and I feel that asking for some sort of a refund is not out of the question. As it stands now, I will never stay at a Wyndham property again!! Respectfully Harry Kitzmann (Vancouver B.C. Canda)
Stayed 2 nights in Mar 2024
Response from GM on 11 Apr 2024
We appreciate your feedback and will be addressing the items you mentioned. Thank you!

8/10 Good

Manuel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was accessible to plenty of shopping
Stayed 3 nights in Apr 2024
Response from GM on 9 Apr 2024
Thank you

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Lovely staff
Stayed 4 nights in Apr 2024
Response from GM on 9 Apr 2024
Thank you

8/10 Good

Jennifer Ann

Travelled with family
Liked: Cleanliness, staff & service, amenities
The majority of the hotel was very nice. The tubs need to be refreshed as they are stained, otherwise, the room was nicely updated, clean, and safe.
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for your feedback

4/10 Poor

Michael

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Dirty, Loud,
Stayed 3 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you for your feedback

4/10 Poor

Linda, Panama City Beach

Travelled with pets, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The bathroom floor had not been cleaned, there was debris and coffee spots on the floor. It’s just ran down and not cleaned often enough, the hallways are dirty. The food is not great so I ate out instead. The staff was very friendly and accommodating. It’s too bad the management isn’t on top of the cleaning. I have stayed here many times and I won’t stay again. It’s amazing how quickly a place can go down hill when management doesn’t seem to care.
Stayed 4 nights in Apr 2024
Response from GM on 8 Apr 2024
We appreciate your feedback and are working on Capital Improvements.

8/10 Good

Agustin

Stayed 1 night in Apr 2024
Response from GM on 27 Apr 2024
Thank you

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice room, with table and comfortable recliner.
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great, convenient location
Stayed 2 nights in Apr 2024
Response from GM on 8 Apr 2024
Thank you

4/10 Poor

Karen

Disliked: Property conditions & facilities
Old and outdated
Stayed 2 nights in Apr 2024
Response from GM on 6 Apr 2024
Thank you for your feedback

10/10 Excellent

Gloria

Travelled with family
Staying there
Stayed 5 nights in Mar 2024
Response from GM on 4 Apr 2024
Thank you

10/10 Excellent

Renita

Travelled with partner
Perfect room for us. Easy check in and staff was very friendly.
Stayed 1 night in Apr 2024
Response from GM on 4 Apr 2024
Thank you

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
The room was great, but as we were there on an extended stay, we wish that housekeeping would have come to our room once every 3 or 4 days. The elevator had a bit of a funky smell to it as well, but overall, will definitely be back. The location is ideal with its centrality and proximity to dining options.
Stayed 8 nights in Mar 2024
Response from GM on 2 Apr 2024
Thank you for your feedback

10/10 Excellent

Robert

Easy
Stayed 1 night in Mar 2024
Response from GM on 2 Apr 2024
Thank you

6/10 Okay

Gina

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Property was nice, check in was easy. Bathroom in our room was filthy. Trash on the floor. Urine under the toilet seat, hair everywhere and shampoo still on the shower walls. Rather than complain I just cleaned it myself.
Stayed 3 nights in Mar 2024
Response from GM on 2 Apr 2024
Our sincerest apologies and we thank you for providing your feedback!

10/10 Excellent

Lindsay

Stayed 3 nights in Mar 2024
Response from GM on 22 Apr 2024
Thank you

8/10 Good

Elsa

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Was good
Stayed 2 nights in Mar 2024
Response from Gm on 1 Apr 2024
Thank you

8/10 Good

Tricia

Travelled with partner
Hotel was nice. Breakfast was often out of items with an hour or so left. Our room (618) was pretty run down. The bathtub was very stained. We had to ask for pool towels daily, never any washed. Otherwise it’s a nice spot.
Stayed 6 nights in Mar 2024
Response from Gm on 31 Mar 2024
Thank you for your feedback

10/10 Excellent

Joseph

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The Motel was quiet, work friendly and very comfortable. A great place to come back to from work and get a few things done- have a nice dinner walking distance and get a peaceful night of sleep.
Stayed 4 nights in Mar 2024
Response from Gm on 30 Mar 2024
Thank you

8/10 Good

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our hotel stay was very fine. The hotel is close to the Mesa airport and has plenty of food options nearby which made it very convenient for us. The rooms were quite large, but seemed a little bit more dated than I was expecting. They had a good breakfast with all of the standard fare and plenty of seating.
Stayed 1 night in Mar 2024
Response from GM on 28 Mar 2024
Thank you

8/10 Good

Deb

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hallways smelled terrible. The smell was musty and mildewy. Not sure why because our room did not have the same smell.
Stayed 3 nights in Mar 2024
Response from GM on 28 Mar 2024
Thank you for your feedback

8/10 Good

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were very friendly, courteous and helpful from front desk to the dining room staff. Only 'negative' was the loud traffic noise from our room overlooking the freeway, which of course isn't the hotel's fault.
Stayed 2 nights in Mar 2024
Response from GM on 27 Mar 2024
Thank you

6/10 Okay

Kathryn

Stayed 5 nights in Mar 2024
Response from GM on 17 Apr 2024
Thank you for your feedback

10/10 Excellent

Timothy, Saint Charles

Stayed 4 nights in Mar 2024
Response from GM on 13 Apr 2024
Thank you