Pico de Orizaba National Park

We visited here in 2009 and had the best experience ever, well 17 years later we hoped it would be much of the same. I can’t say our stay was horrible because it definitely was not. We were able to relax and enjoy ourselves, but it was quite a different experience this time around. A lot of restaurants closed on certain days, and even only being at 30% capacity we waited nearly 45 minutes at a restaurant the concierge made us reservations at, but they didn’t have it on the books. The seaweed made it impossible to even step foot on the beach. The clear blue water days are over, unfortunately. While we enjoyed our time, it just wasn’t what we remembered years ago. I’m not sure if they have gotten so big they are spreading themselves thin or if it truly is that they are so short staffed due to being 44% down on tourism. I don’t want be entirely negative of the resort - Kampai and Jade were our most favorite places to eat. Most of the service was excellent. Again, we can to relax after many stressful days at work, and that’s what we got.

Beautiful property. Everything was perfect from start to finish. The room, the food, the staff, the property. Honestly there isn’t anything I would change. This place is a winner in every category. I highly recommend. I went for a solo getaway but it could also be a perfect couples getaway as well.

We stayed for 9 nights and there was not a day without some kind of mistake or misunderstanding. The staff is very very polite and friendly, but they lack professionalism and training. Some servers in the restaurants don’t speak very good English, so that can be an area of improvement. The overall impression is that the whole operation is out of tune. Strong management and review of all aspects of operations is recommended. Alila is not on par with the rest of the Mayakoba hotels.