Pilling Holidays

I arrived earlier than expected and asked if we could check in early and I'd be happy to pay for it. I was told my room wasn't ready, so asked if we could move rooms to one that was, but that was apparently unavailable. There was no warm welcome either, just felt like an inconvenience. I came back at 3:08pm, check in is at 3pm, and was told my room still wasn't ready! (I could see them handing keys over to other customers) I'd already explained we were in a rush to get to an event and needed to leave by 3:30pm. Regardless, I've never been told at any hotel our room wasn't ready after the check in time. Just kept being told they were busy. Not helpful after a 6 hour drive. I spoke to a different member of staff who was much more helpful and she moved our rooms immediately without me needing to ask. More annoyingly, upon booking, and 20 mins after booking on a phone call, I'd explained my accessibility needs (very quiet room on a high level, away from lifts, and at the end of the corridor), but this was not provided. I have to book hotels knowing this would be guaranteed, which it was promised over the phone. This led to a very poor night's sleep, which is detrimental to those with M.E, and I had to have a nap in the back of the car while my teenage children continued the day without me, so I could drive us home safely. For a hotel stay costing over £200 for the night, I did not expect this level of service, and it completely ruined our trip.

Have had great experiences here before but room wasn’t properly clean and a lot of basic cosmetic stuff - stained headboard, rugs etc - needs dealing with to justify the cost.

Excellent 4 night stay!

We stayed at the Townhouse Hotel for Manchester Pride. It's really well located just a couple of minutes from Canal Street and staff are friendly and helpful. Our room was on the 5th floor and a good size. Wifi was excellent in our room and no issues with video calls for meetings. The bathroom had a bath which is unusual these days. There was a laptop sized safe. The price was good. There were some of negatives. Our room had an adjoining door and the people on the other side were LOUD at 5am; if you're a light sleeper I would make sure your room doesn't have an adjoining door as the noise travels through. The toilet flush was terrible. The shower attachment you'd expect to have seen in a 1980s bathroom. The room could have done with more lighting. The room wasn't thoroughly cleaned between guests (a layer of dust on the coffee tray was a give away). Despite the negatives, I'd probably stay there again based on price and location. There is a lot of competition in the area and the hotel has the opportunity to make some minor tweaks that would go a long way.