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Reviews of Dunalastair Hotel Suites

5 out of 5
Dunalastair Hotel Suites
1 The Square, Kinloch Rannoch, Pitlochry, Scotland

Reviews

9.0

Wonderful

Rating 10 - Excellent. 218 out of 322 reviews" "
Rating 8 - Good. 58 out of 322 reviews" "
Rating 6 - Okay. 26 out of 322 reviews" "
Rating 4 - Poor. 11 out of 322 reviews" "
Rating 2 - Terrible. 9 out of 322 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at the Dunalastair a couple of times and really enjoyed each visit. The staff were very helpful and friendly. The rooms very well appointed and clean. The lounge areas are great and we also liked the restaurant and the food. The hotel and area is also very quiet. Nice views of Schiehallion too! Recommended for sure.
Stayed 1 night in Mar 2024
Response from Hassan on 17 Mar 2024
Hello BrianThank you for taking time to leave us this lovely review.We are really delighted that you got the service that we pride ourselves of providing. Hope to be welcoming you soon to Dunalastair Hotel Suites.Front of Hosue Manager

2/10 Terrible

Kenneth

Travelled with partner
Disliked: Cleanliness, staff & service, amenities
You are wise to be suspicious of reviews as some are fabricated. This one is not. We have the receipts and expenses to prove it. We were shown to a small room at the very end of the hotel with a view of a parking lot and adjacent building. Nothing of the "captivating views as standard" claimed in their brochure. The room had hair in the sink, stains on the carpet, crumbs and general disarray, and was well-worn. Not the calibre of a 5-Star hotel. We asked for second room, this one had been recently cleaned. Once in, we realized the carpet was wet with cleaning solution. The Desk Mgr slipped and almost fell in the room. We were told to wear slippers to avoid the wet. We asked for a third room. The hotel is virtually empty. This room was acceptable but by now, we were exasperated and tired. This process, full of confusion and missteps, had taken over 2 hours. We decided to leave the hotel the following morning and short-shift our two day booking. We wanted to go back to Glasgow and the Hilton where we had been treated royally. For dinner, the hotel offered us two glasses of wine as compensation for our inconvenience. The dinner was adequate but not what we expected of a celebrated chef. We discovered later that evening that they had no intention of refunding us for the second night. They intended to keep the full cost of the two-night booking despite our departure after one night. We disputed but they refused to relent. We wish you a better experience. Scotland is beautiful

10/10 Excellent

Elizabeth Canon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The room was very comfortable. The staff were very good and friendly and service 💯 Overall, a great experience for a weekend.
Stayed 2 nights in Dec 2023
Response from Annie on 17 Dec 2023
Dear ElizabethThank you very much for such a lovely review, which we all truly appreciate. Have a wonderful Christmas and we hope it won't be too long until we have the chance of welcoming you back to Dunalastair. Best wishesAnnieFront of House Manager

10/10 Excellent

Michael

Liked: Cleanliness, amenities, property conditions & facilities
Excellent
Stayed 1 night in Nov 2023
Response from Annie on 22 Nov 2023
Dear MichaelThank you so much for your "Excellent" review. Extremely kind of you and I have passed on to all concerned. Best wishesAnnieFront of House Manager

10/10 Excellent

Catherine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
we loved our stay here and would definitely go back. beautiful surrounding, gorgeous building and the food in the restaurant was lovely.
Stayed 1 night in Nov 2023
Response from Annie on 13 Nov 2023
Dear CatherineThank you so much for a lovely review and sharing your experience. We would love to have the pleasure of welcoming you back in the future and in the meantime, trust this message finds you safe and well. Best wishesAnnieFront of House Manager

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location. Helpful staff.
Stayed 1 night in Nov 2023
Response from Annie on 12 Nov 2023
Good evening Andrea and thank you very much for taking the time to review your recent visit with us.Delighted to learn you enjoyed your time and we very much hope to welcome you back in the near future. In the meantime, I have passed your comments on to the team members who are all extremely grateful.I trust this message finds you well.Best wishesAnnieFront of House Manager

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant and a quick walk away from trails.
Stayed 2 nights in Nov 2023
Response from Annie on 10 Nov 2023
Hi LukeThank you for a lovely review and for the 5/5 score. Very much appreciated from a small independent hotel.We hope to welcoming you back in the near future.Best wishesAnnieFront of House & Events Manager

2/10 Terrible

Elaine, Calgary

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Not the best start to our vacation, arrived early told room wouldn’t be ready till 4pm no exceptions, travelled from Canada so had to sit in the car and sleep. When we went back in to check in 3 members of staff greeted us not very welcoming, Paid for breakfast, there was only scraps left the last morning and only 8.30, ended up only having toast yes 19.00 for toast. had to book for breakfast even though hardly one in the restaurant. tv no channels seems like they pay more attention to details on hotel presentation rather than customers, we will not be going back
Stayed 2 nights in Nov 2023
Response from Annie on 7 Nov 2023
Dear ElaineThank you so much for taking the time to share your opinion of Dunalastair Hotel following your visit recently.It is indeed fair to say that our checkin time is 4.00pm and if our guests arrive earlier from mid-afternoon, we would always allow access to the rooms, if they are available. However, you arrived at 11.00am, whilst our guests were still checking out, so my colleagues were quite right to advise that access was not available in the morning. It is a shame to learn that you chose to sleep in your car, especially after relaxing in our lounge beforehand. You would of course have been welcome to stay until your room was ready. You are quite correct that we take reservations for breakfast on busy mornings such as Sunday as we had a full house the night before. You would not have been asked to make a breakfast reservation for Monday, as that was a quieter morning. In terms of the breakfast availability I am a little confused as the buffet is replenished as items begin to reduce so why you opted for toast only, is a great shame and a little confusing. In ending, thank you once again for sharing your experience as this in turn, has allowed me to provide a fair and concise response from the hotel. In the meantime, we trust the remainder of your vacation is enjoyable. Best wishes.

10/10 Excellent

Morgan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just beautiful! Nice quiet location not too far from Pitlochry
Stayed 1 night in Oct 2023
Response from Annie on 7 Nov 2023
Dear MorganThank you very much for reviewing your recent visit which is much appreciated. We are delighted you enjoyed your time with us and hope to be welcoming you again at some point in the future. Best wishesAnnie

10/10 Excellent

Vikki

Stayed 2 nights in Oct 2023
Response from Annie on 10 Nov 2023
Thank you for the lovely 10/10 review Vikki - very much appreciated. We hope to be welcoming you back again in the future.Best wishesAnnieFront of House & Events Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
In the lee of Schiehallion
Fantastic visit. Junior suite was lovely. Fantastic view of Schiehallion from the window. Staff were dead nice and helpful. Thoroughly recommend.
Stayed 2 nights in Oct 2023
Response from Annie on 7 Nov 2023
Dear DavidThank you so much for your kind review and delighted you enjoyed your time with us. I have passed your kind comments on to the Team and we are all very grateful for these. In the meantime, I trust this message finds you well and we hope to have the pleasure of welcoming you back in the future. Best wishesAnnieFront of House Manager

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely Stay
Excellent stay. The rooms are clean and bright. The bedding is very comfortable. We loved the service and food offerings at the restaurant.
Stayed 2 nights in Oct 2023
Response from Annie on 7 Nov 2023
Dear MichelleThank you for your review which is very much appreciated. I have passed this on to the team who are all very grateful.In the meantime, we hope you had a safe journey home and also, that we have the pleasure of welcoming you again in the future. Best wishesAnnieFront of House Manager

8/10 Good

John

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclusive enviroment all was quiet
Stayed 1 night in Oct 2023
Response from Annie on 7 Nov 2023
Dear JohnI do hope you had a lovely time whilst residing with us and we hope to have the pleasure of welcoming you back in the future. Best wishesAnnieFront of House Manager

8/10 Good

James

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay (one night), hidden breakfast charges
Nice room. Suite with two bedrooms. Comfy beds. Only one room had a window (small and up high). Parking limited. Breakfast you will have to pay even for continental (no indication from staff or the menu that the continental breakfast wasn’t included in the room price). Hot portion you were informed of pricing before you ordered.
Stayed 1 night in Oct 2023
Response from Annie on 7 Nov 2023
Dear JamesThank you very much for your review and I am delighted that you overall, enjoyed your time with us. In terms of the windows in your bedroom. The hotel dates back to 1871 so when redesigning the hotel, we had the most beautiful building to work with and design our bedrooms around the unique layout and design of the property. In terms of paying for breakfast, I see you actually booked through Expedia on a room only basis, so breakfast would have been chargeable whether continental or cooked was chosen. Please speak to Expedia directly as there was obviously a little confusion from that end on what package you had chosen. In ending, I am glad that overall you had a lovely time us and trust this message finds you well.Best wishesAnnieFront of House Manager

10/10 Excellent

Steven

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
I stayed at this hotel 20 years ago and then again this weekend, the interior has had a complete makeover/upgrade and the rooms are amazing for the price and would recommend for anyone looking to get away from it all for a couple of nights. A but remote with nothing much in the village itself but you are only 20/30 mins away from Pitlochry.
Response from Annie on 7 Nov 2023
Dear StevenHow lovely to learn that you decided to return to Dunalastair after 20 years and I am quite sure the changes must have been quite remarkable. I am delighted you enjoyed your time with us and although we are fairly remote, we are indeed positioned in one of the most beautiful parts of Scotland with easy access to all major cities, which is always a bonus. In ending, thank you once again for taking the time to review and we hope to have the pleasure of welcoming you again in the future. Best wishesAnnieFront of House Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very clean and comfortable rooms. looks new and fresh. Great staff, fantastic food. Lovely local walks
Stayed 1 night in Sep 2023
Response from Annie on 26 Sept 2023
Dear MarkThank you so much for the time taken to review your visit to Dunalastair Hotel Suites, which is truly appreciated. We're delighted you had a lovel time with us and following on from that, have shared your comments with our Team who are all extremely grateful.I do hope we have the pleasure of welcoming you back to the hotel at some point in the not too distant future. In the meantime, I trust this message finds you safe and well.Best wishesAnnie Front of House Manager

10/10 Excellent

Margaret

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!
Stayed 3 nights in Sep 2023
Response from Annie on 22 Sept 2023
Dear Ms Margaret,We are grateful for your review. We work hard to deliver excellent standards of accommodation and outstanding service and reading feedback makes it all the more rewarding.We look forward to welcoming you back before too long.Kind regards,Front of House Team

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities
Outstanding Location, Underwhelming Accommodation
Stayed 3 nights in Sep 2023
Response from Annie on 22 Sept 2023
Dear Anonumous,Thank you for your review and we are sorry that you find the accmmodation underwhelming based on the images posted. We wish you had brought this to our attention as we would have moved you to a different room if this was a problem. We try to maintain the highest standards possible and we appreciate the note. Our maintainance team will look into this as a matter of urgency.Kind regards,AnnieFront of House Manager

10/10 Excellent

Brandon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent all round!
Stayed 1 night in Sep 2023
Response from Annie on 21 Sept 2023
Dear BrandonThank you so much for your update! Really appreciated. We look forward to welcoming you back. Best wishes

2/10 Terrible

Helene

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bathroom trash was full when we checked in. Contacted front desk, 2 hours later they still hadn’t changed it. Finally they did because of a loud reception confrontation. Next day, we left for 10 hours, and housekeeping never closed our room door after service so our belonging were unsecured. We went to check out at 6:30 am and told we couldn’t check out until 8:30am. The man at the front desk didn’t know how to check people out. (We left without a receipt, asked for one to be emailed… still haven’t received it.). The carpet in the hotel hall is a gray plaid. There are ups and downs steps in the hall to the lobby and exits. It is very easy to miss these steps as they blend in and unmarked. This property is 45 minute drive from Pitlochry, the road is very narrow and curvy. If you do choose to stay at Dunalastair realize you NEED TO BRING PROVISIONS. Only two hotel restaurants in the area… no pubs with TV’s if you want to watch any sports. Rudest front desk i have EVER dealt with. Have you ever wanted to smack off someone? Luckily, I stayed in control but in reality I close to losing my composure as he was deliberately being obtuse. I WISH WE HAD THIS INFORMATION TO HEED.
Stayed 3 nights in Sep 2023
Response from Fiona on 21 Sept 2023
We note your review and would like to make the following observations. We do appreciate constructive feedback, positive or otherwise and where we get it wrong will accept and apologise. We will always strive to learn from lapses within our operation that do unfortunately happen on rare occasions. However, we refuse to accept blackmail in whatever form it takes.You indicated to our duty manager during your stay that trash was left in your bathroom bin but you were unwilling to allow us to come and remove it. Our housekeeping team are highly trained and it would have been extremely unusual for this to happen however we note it is humanly possible albeit our rooms are double checked by two supervisors and apologised to you. You requested that you and your partner will like two free double measures of Belvedere Vodka for the inconvenience to which the duty manager obliged by way of a gesture.You returned the following day to inform the duty manager that your suite door was not closed properly after the cleaners have been to service your suite. The duty manager explained that we have automatic door closers in each of our doors and this is highly unusual. We offered to review CCTV but you insisted that it would not be necessary however you will like another two double measures of Belvedere Vodka complimentary for the inconvenience. Sadly, we had to decline your request this time on the basis that we do not feel such a request is justifiable and CCTV did support our decision. You threatened to place a negative review on Expedia if we do not oblige.We have not received any emails from you at our London Group Head Office as we have a policy of responding to all emails within 24hrs.It is a shame and most inaccurate that such a blackmailing and misleading review is allowed to exist on this platform without much by way of checks and certification. That said, we are confident Expedia readers will come to their own individual conclusions.Kind regards,Fiona

10/10 Excellent

Tsun On

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2023
Response from Annie on 21 Sept 2023
Dear TsuanThank you so much for your 5/5 review. We very much appreciate it and hope we have the pleasure of welcoming you back again very soon. Best wishes

10/10 Excellent

Geraldine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an old building that was renovated and very modern and comfortable inside. The staff was friendly and helpful when we ask for assistance. The Kinloch Rannoch is a beautiful area.
Stayed 2 nights in Aug 2023
Response from Annie on 21 Sept 2023
Dear GeraldineThank you for your lovely 5/5 review and for your kinds remarks. We hope to be welcoming you back again very soon. Best wishes

6/10 Okay

Robert

Stayed 1 night in Aug 2023

6/10 Okay

Halle

Disliked: Staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cats
Lovely hotel , friendly staff. We stayed 3 nights and had to ask for water as this was not refreshed . Also dirty dishes were left after housekeeping . Ate in the restuarant and ordered Vegan Wellington which was looked like a flaky pastry pie yiu would buy at Greg's . It was cold inside. I spoke to the waiter, who took it back to the kitchen , it was returned heated up with a load if a tomato over it covering the small piece I had eaten. When I started eating it I found the flaky pastry soggy and virtually no fillling inside. I had to advise a senior member if staff who advised I wouldnt be charged , but when checking out we were told somethng had been missed from your bill! The Vegan Wellington which cost £24.95 and one of the worst meals I have had.
Stayed 3 nights in Aug 2023
Response from Annie on 22 Sept 2023
Dear Cats,We thank you for your review and appreciate your feedback. I have shared this with the entire team and will ensure we take onboard your comments as we always strive to improve our product and offering.We thank you again and look forward to welcoming you back.Kind regards,AnnieFront of House Manager

10/10 Excellent

Janet

Travelled with family
Stayed 2 nights in Aug 2023
Response from Annie on 22 Sept 2023
Dear Ms Janet,Thank you for your kind rating of our hotel, we really do appreciate it.Kind regards,AnnieFront of House Manager

10/10 Excellent

Michael

Stayed 1 night in Aug 2023
Response from Annie on 22 Sept 2023
Dear Mr Michael,We appreciate your time and are grateful for your wonderful rating of our small hotel here in the Highlands.We look forward to welcoming you back in the not so distant future.Kind regards,AnnieFront of House Manager

10/10 Excellent

Ranald

Liked: Cleanliness, staff & service, property conditions & facilities
Great place with lovely staff.
Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Summer Holiday 2023
Stunning hotel - absolutely loved it!! Super friendly staff. Dinner was incredible!! Loved our room and our stay!!
Stayed 1 night in Jul 2023

6/10 Okay

Colin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel and room were in excellent decoration. Everything you would need was in the room.
Stayed 1 night in Jul 2023

10/10 Excellent

kristi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful all around
The staff were very helpful with all of our questions and requests. Our stay was a lovely respite in a beautiful setting with lots to do in the surrounding area!
Stayed 2 nights in Jun 2023

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023

6/10 Okay

Keith

Liked: Property conditions & facilities
Stayed 1 night in May 2023

10/10 Excellent

Mark

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Remote, well worth the drive. The staff are superb. Wonderful chef and food. Clean and modern rooms and bathrooms. Look forward to return visit.
Stayed 2 nights in May 2023

8/10 Good

Vanina

Stayed 1 night in May 2023

8/10 Good

adam

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just give it a go
Travelled 7 houto be greeted with warmth and 2 great reception staff. Room not quite ready so invited to wait in the lounge, within 15 mi3we were shown our suite. Unfortunately no hot water,but again this was sorted in minutes. Fooand service was fab, hotel appears short staffed, however all working well as a small team. Great place for walking i will be back when in the area, even as a stopover. Well done to all.
Stayed 2 nights in Apr 2023

10/10 Excellent

Claudia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, peaceful and beautiful, with great hiking trails
Stayed 2 nights in Apr 2023
Response from Stephanie on 13 Apr 2023
Thank you for your review! We're thrilled to hear that you found our location quiet, peaceful, and beautiful. Our team works hard to maintain a serene environment for our guests to enjoy. We're also glad to hear that you enjoyed the hiking trails and appreciate the natural beauty of the area. We hope to welcome you back again in the future for another peaceful and enjoyable experience. Thank you for choosing the Dunalastair!

10/10 Excellent

Janet

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight Stay
1st visit to Dunalistair with friends for their special wedding anniversary. Stopped off at Pitlochry on the way, realising it was still 25 minutes away. The hotel is a lovely old building with a beautiful church in the front. On entering the hotel , we were very impressed by the whole modern feel & lovely clean decor. The rooms are very modern with fresh, light decor & furnishings - our room was spacious too, with the most comfortable bed & pillows. Dinner & breakfast was included in our stay, the restaurant had excellent choices , especially for breakfast , with the service being so friendly & helpful. We also sat at the bar area , again comfortable area with really lovely attentive staff. All the staff are a credit to the hotel. Overall an excellent stay - there is not alot in the vicinity, so do not expect other pubs - there is a small cafe & 1 shop across the bridge , but we were more then happy to stay in the hotel.
Stayed 1 night in Mar 2023
Response from Stephanie on 29 Mar 2023
Dear Janet,Thank you so much for taking the time to share your wonderful experience at Dunalastair with us! We are absolutely thrilled to hear that you had such an enjoyable stay and that our modern décor, comfortable rooms, excellent restaurant, and attentive staff all contributed to making your stay truly memorable.We look forward to welcoming you back to Dunalastair in the near future. Best regards,

10/10 Excellent

frank

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great two days
we loved every moment of it staff and management were a credit to the hotel.
Stayed 2 nights in Mar 2023
Response from jo on 21 Mar 2023
Hello Frank,Thank you so much so taking the time to leave such a positive review and for the 10 out of 10 score- its much appreciated.We do hope that we can welcome you back to the hotel in the near future.BestJo

8/10 Good

Anne Marie

Travelled with group
Liked: Staff & service, property conditions & facilities, room comfort
House keeping could have been a lot better, they threw the quilt back and that was it, no fresh towels even though it was clear our were dirty ( we put them in the shower)
Stayed 2 nights in Mar 2023
Response from Jo on 7 Mar 2023
Hello Anne Marie,Thank you for taking the time to leave a review of your recent stay with the hotel. I'm sorry to hear that you felt the housekeeping standards could have been improved, I've fed this back to the team onsite to ensure that the necessary changes are action.I do hope that this won't deter you from visiting us again in the near future.Best

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2022
Response from Jo on 7 Mar 2023
Hello,10 out of 10- thank you! I'm delighted to see that you had such a great stay with us and we hope to welcome you back to the hotel in the near future.

10/10 Excellent

Alan

Stayed 1 night in Feb 2023
Response from Jo on 21 Feb 2023
10 out of 10 thank you so much!We are delighted to hear that you had a great stay with us and look forward to welcoming you back again soon.

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service
Wonderful location when you need a relaxing break. Our room however was looking tired but we were told a refurb is happening soon. Food was excellent although we stayed for three nights and choices were becoming limited in variety by the end. Staff were fab and friendly
Stayed 3 nights in Feb 2023
Response from Jo on 21 Feb 2023
Hello Debbie,Thank you for taking the time to leave a review of your recent stay with us, I'm delighted to hear that you had a relaxing stay with us and that the team took good care of you.We do indeed have new carpets being laid at the hotel over the next two weeks which we freshen up the rooms.I've noted your comments re the menu choice by the end of your 3 day stay and have passed this onto the team onsite to look into.Thank you once again for taking the time to leave a review and we hope to welcome you back again soon.

8/10 Good

Boris

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
This one left some mixed feelings I have to admit. Amazing and beautiful location, beautiful hotel building and area as well. Great food for each meal so huge compliments to the chef. Now the staff was a bit of an issue. Evidently the hotel was understaffed in the week after Christmas and it has really reflected on attitude of some of the staff. Some members were friendly and helpful, but some were to be honest the opposite of that. Really a function of understaffing I believe but when you position yourself as a 5-star hotel, you need to account for those things accordingly. As such, the service is not really commensurate with a 5-star hotel expectations (neither is the cost though, in fairness). Basically everything was great but the issues with some of the staff left a bit of a bitter aftertaste - hopefully this is sorted going forward. Huge thanks though to other members of the staff who were very friendly and helpful.
Response from Jo on 21 Feb 2023
Hello Boris,Thank you for taking the time to leave a review of your stay with us over the festive period. I'm pleased to hear that you found the hotel, location and meals whilst you stayed with us enjoyable.I'm sorry to hear that you felt that the service which was provided was mixed and a result of the shortages which our industry is experiencing. We do hope that this will not prevent you from visiting us again.

4/10 Poor

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Disappointed
I had communicated with the hotel in advance of our stay to ask if they could accommodate my wife’s vegan and GF dietary requirements. I was assured that this was no problem. However, every meal was a challenge. At breakfast, having asked for a plateful of whatever was not vegan and GF, the plate included two eggs, which they gave us no confidence that the vegetarian haggis and sausage were actually GF. By way of an apology, the well-intentioned server presented us with two scones and clotted cream as we left the restaurant! In the room, the smart TV apps didn’t work and a window blind was broken. Although smart, clean and tidy the modern mono-chromatic colour scheme in the hotel was drab and lifeless. The hotel claims 5 star status but I have no idea how that was granted by any independent rating body. We did get some money off our bill when we fed back our experience on checking out, but our rare night away was spoiled.
Stayed 1 night in Dec 2022
Response from Jo on 21 Feb 2023
Hello,Thank you for taking the time to leave a review of your recent stay with the hotel over the new year period. I've relayed your feedback regarding the lack of vegan and gluten free options available and also the teams lack of knowledge regarding these products too, to the new management team at the hotel to ensure that these gaps are filled within the teams knowledge.I do hope that we may be able to welcome you back to the hotel in the near future.

10/10 Excellent

Amendya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely located on our way to fort william. Offered halal meals
Response from Rosa Sousa on 16 Jan 2023
Dear AmendyaThank you for your lovely review! We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.The Dunalastair Hotel Suites Team

4/10 Poor

Frazer

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Good rooms, bad restaurant.
The room was very nice, large and clean. The reception staff where very inviting and polite. However the overnight was somewhat spoiled by the restaurant and hotel bar. We were greeted by rude and poor service in these areas by a member of staff. The restaurant was virtually empty when we ate there with only 3 tables and we were made to feel as though they were doing us a favour by serving us. The food and drinks were excruciatingly expensive, which you wouldn’t have minded if it was very good however it was fairly average. We were brought wrong drinks at £10 for a single measure of gin, when they brought the replacement we were pretty sure it had no gin in it. There were several other things which made us uncomfortable during dinner so we just went straight back to the room after.
Stayed 1 night in Dec 2022
Response from Jo on 21 Feb 2023
Hello Frazer,Thank you for taking the time to leave a review of your recent stay with the hotel. I'm sorry to hear that your stay was dampened by your experience within the restaurant and the team their. I've relayed this information onto the new management team at the hotel to ensure that this is investigated and the relevant actions taken to ensure that this doesn't happen again.Thank you once again for taking the time to raise these matters and we do hope to welcome you back to the hotel again.

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Dunalastair stay
The hotel was excellent and all of the staff were amazing and very helpful
Stayed 3 nights in Dec 2022
Response from Rosa Sousa on 16 Jan 2023
Dear AndrewThank you for your lovely review! We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.The Dunalastair Hotel Suites Team

8/10 Good

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Historic village hotel weekend trip.
Beautiful historic building in the center of the village. View of Schiehallion, and beside waterfalls, old bridge and a short wall to the lochside. The interior has been recently renovated. Very clean and we'll kept, but unfortunately quite generic and lacking in character. Room was a good size, but not greatly planned (large built in closet in wrong location made it very tight either side of the bed unnecessarily). Friendly and very good service, good meal, and overall a lovely stay.
Stayed 2 nights in Nov 2022
Response from Rosa Sousa on 16 Jan 2023
Dear PamelaThank you for your lovely review! We’re delighted to learn that you have enjoyed your stay and hope to welcome you back in the near future.The Dunalastair Hotel Suites Team

8/10 Good

Karen

Liked: Staff & service, room comfort
Lovely 4 star hotel
The hotel is very nice. Staff were friendly. There is no heating in the room until you switch it on which took at least an hour to heat up. The radiator in the bathroom didn't work and there was no-one who could fix it. The toilet bowl was also very stained but they have stopped using bleach! Didn't look good. The phone in the room also didn't work, wasn't an issue we just went downstairs to speak to reception and the restaurant. Overall its a very nice hotel but I wouldn't say it was 5 star.
Stayed 2 nights in Nov 2022
Response from The Dunalastair Hotel on 21 Feb 2023
Dear Karen,Thank you for taking the time to leave a review of your stay, I'm pleased to hear that you found the hotel to your liking and that the team took good care of you.I've relayed your comments regarding the heating and toilet bowl to the team onsite so that these can be looked into and rectified.Thank you once again for taking the time to leave a review of your stay and we hope to welcome you back again in the near future.