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Reviews of Fonab Castle Hotel & Spa

5 out of 5
Fonab Castle Hotel & Spa
Foss Road, Pitlochry, Scotland

Reviews

9.6

Exceptional

Rating 10 - Excellent. 437 out of 541 reviews" "
Rating 8 - Good. 69 out of 541 reviews" "
Rating 6 - Okay. 27 out of 541 reviews" "
Rating 4 - Poor. 4 out of 541 reviews" "
Rating 2 - Terrible. 4 out of 541 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay and the staff is second to none.
Stayed 1 night in Apr 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A fantastic stay from arrival to departure. Great location, beautiful views, stylish facilities and outstanding food.
Stayed 1 night in Mar 2024

10/10 Excellent

Nikhil

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, very friendly staff, good food and value for money
Stayed 1 night in Mar 2024

10/10 Excellent

Rachel

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Stayed for 3 nights in February. The castle and the Woodland Suites (where we stayed) were stunning. The staff were incredible and nothing was a hassle. Mark welcomed us immediately and gave us a very helpful tour of the property. EV charging was free to use - which is becoming increasingly rare even amongst 5* hotels. Breakfast was hearty, tasty and the service perfect. Dinner was equally great. Despite Pitlochry having options to choose from, you’re really in the best spot at Fonab and do not need to leave at all. I am loathed to criticise any part of our stay, but if I were being super critical, the spa facilities were a little tired. Though that said, there was some external refurbishment being conducted, so perhaps that is shortly extending to the interior? We were not staying to take advantage of the spa, so it didn’t bother us too much. Overall a fantastic stay.

10/10 Excellent

Heather

Stayed 2 nights in Jan 2024

10/10 Excellent

Charles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
As usual could not be faulted
Stayed 1 night in Jan 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel, beautiful scenery
Beautiful hotel set in amazing surroundings. Hotel facilities are excellent and the staff are kind, friendly and extremely helpful. The taste and quality of food served is exquisite. Views are breathtaking especially from the loch view rooms. The rooms are beautifully decorated with high end finishes.
Stayed 2 nights in Jan 2024

10/10 Excellent

Jillian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

8/10 Good

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Any issues were addressed promptly with good communication. Concierge could not have been more helpful.
Stayed 1 night in Dec 2023

10/10 Excellent

Jamie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Susan

Stayed 1 night in Dec 2023

10/10 Excellent

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
A fantastic stay, wonderful staff, great food, and amazing facilities
Stayed 1 night in Nov 2023

2/10 Terrible

David

Stayed 1 night in Nov 2023
Response from Cookie on 15 Nov 2023
Dear David,Thank you for emailing me and sharing your recent experiences. I am delighted that we will have the opportunity to welcome you back in the near future. The team and I will ensure your next stay is positively memorable and I look forward to meeting you in person.Kind regardsAndrew

10/10 Excellent

John paul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful staff
Great stay at fonab and the hotel staff were all excellent
Stayed 1 night in Nov 2023

10/10 Excellent

Yvonne

Stayed 1 night in Nov 2023

10/10 Excellent

Lissa

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Very enjoyable stay , the concierge Davie made it extra special.He was very knowledgeable and accommodating. All the staff were nice but he was exceptional. Haven’t seen that level of service in a long time.
Stayed 3 nights in Oct 2023

8/10 Good

Euan

Liked: Cleanliness, room comfort
5th visit
Food delicious as always. Bar service slower than you would expect. Parts of the Spa starting to look a bit tired. Reception & concierge very friendly & helpful. Rooms very comfortable
Stayed 1 night in Nov 2023

10/10 Excellent

Kristen, Gilbert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Stephanie

Stayed 1 night in Oct 2023

8/10 Good

Ryan, Lowell

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful room and property. Spa staff and the transportation shuttle were excellent. I would have liked our restaurant experience to have been better as it was difficult to find someone to pay our tab at one point and I wasn’t able to get dish info on another occasion. Overall I’d stay at the spa again as it’s a beautiful property and is well kept.
Stayed 2 nights in Oct 2023

10/10 Excellent

Christine

Stayed 1 night in Oct 2023

10/10 Excellent

Gemma

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love visiting Fonab. The service is impeccable. Food is wonderful too. If you like walking and want to indulge in the spa too, this is the hotel for you. They were also amazing with our doggy!
Stayed 3 nights in Oct 2023

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Slightly disappointed
Fonab castle is an amazing hotel, never had any problems before but we had no hot water for our showers and we had to chase up our breakfast order 30 mins after we placed it. Staff are amazing and hotel is beautiful and these issues were unusual.
Stayed 1 night in Oct 2023

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We experienced a problem at the hotel (no heating or hot water), but it was dealt very well by the hotel manager.
Stayed 1 night in Oct 2023

10/10 Excellent

Rui

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful premise and excellent location. Good service, good food.
Stayed 1 night in Oct 2023

6/10 Okay

Home

Liked: Cleanliness, room comfort
Disliked: Staff & service
Beautiful location. Very average stay.
Lovely location and views but the overall experience was quite average. The service throughout was slow, slightly chaotic and disappointing. The hotel bar struggled to serve a drink at 11pm and it lacked atmosphere. Breakfast time wasn’t great - we had been sitting for 20 mins before even a glass of water was produced. My scrambled eggs were grainy, odd textured and inedible. They did provide a dog bed and treats which was nice - but dogs are not allowed anywhere else in the hotel apart from the room which we weren’t aware of. We had a Woodland lodge room as we had a dog and it was ok, the bed comfy but perhaps a little outdated. We discussed our issues at checkout and they offered to have the manager chat to us but they were unavailable but promised a call. This did not happen. Definitely not a 5* hotel and didn’t live up to the price point.
Stayed 1 night in Oct 2023

10/10 Excellent

Marjorie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, professional staff.
Stayed 1 night in Oct 2023

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing
Stayed 1 night in Sep 2023

6/10 Okay

Verified traveller

Stayed 2 nights in Sep 2023

10/10 Excellent

Benyamin, Givatayim

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderfull in all aspects
Stayed 1 night in Sep 2023

8/10 Good

Russell

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

10/10 Excellent

BRIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

10/10 Excellent

Sharon

Stayed 1 night in Sep 2023

10/10 Excellent

Norma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful stay at Fonab Castle for our Engagement.
Outstanding service, food, accommodation and knowledge of the local area and history of Fonab Castle. A truly wonderful experience and perfect way to spend our recent engagement celebrations. Thank you Fonab staff and concierge. We hope to return one day soon.
Stayed 3 nights in Sep 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2023

10/10 Excellent

Norman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very impressive hotel and well worth the visit. Everyone we met from their staff were very pleasant and helpful. Easy walk to the town for shopping, restaurants and pubs and close to several good golf courses. It will be high on our visit list when we come back to Scotland.
Stayed 2 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way in which the restaurant staff have been trained and the passion and diligence that they clearly show at their is impeccable The spa staff namely Ciara Chelsea and Hannah keep the facility at the highest possible level of hygiene and are as the restaurant staff passionate and make their guests extremely welcome at the facility
Stayed 1 night in Sep 2023

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The way in which the new Food and Beverage Manager is training his Brasserie staff who are all young outward going and passionate and perform their duties with the diligence that is scarce to find elsewhere in the hospitality industry in Scotland . The General Manager Mr Andrew Cook clearly oversees the running of the venue in a hands on and efficient manner and his attention to detail is evident .
Stayed 1 night in Aug 2023

10/10 Excellent

Graham

Stayed 1 night in Aug 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are trained to a standard not seen at similar venues in Scotland Dislike : The management need to scrap the practice of putting a holding charge on clients credit / debit charge on check in as this is immediately deducted from the card balance and can take up to 7 days to be re-credited : this is totally unacceptable
Stayed 1 night in Aug 2023

10/10 Excellent

Clanmorris

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

jefferson

Stayed 1 night in Jul 2023

10/10 Excellent

peggy

Stayed 1 night in Jul 2023

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend away
Amazing hotel, service was excellent. Loved the gluten free afternoon and individualised breakfast. Hot stone massage was fantastic, pool and facilities great. Room spacious and comfortable, the only problem was the heat with only a small window at the side for air.
Stayed 2 nights in Jun 2023

8/10 Good

Brigitte

Stayed 1 night in Jun 2023

8/10 Good

Ricky

Liked: Cleanliness, property conditions & facilities
Unsure if I would stay again
The restaurant staff are not particularly friendly or welcoming this could be improved. We had dirty cutlery and plates each time we sat for a meal and also things missing from the table which we had to ask for such as butter. Service was slow on occasion especially if we wanted to sit outside on the patio. our lodge did not have A/C which made it quite uncomfortable, I understand there is not much need for it in the climate but they can also be used to heat the room as a 5 star hotel I think this is basic and expected. TV WIFI did not work our entire stay and we was also told a fridge would be in our room and it was not. The Concierge was outstanding and very helpful.
Stayed 2 nights in Jun 2023

10/10 Excellent

Christina

Stayed 1 night in May 2023

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fabulous hotel. The staff were super friendly and very helpful. Breakfast was fabulous, and the evening dinner options amazing. Spa area was a real luxury, and great to relax. Room was very warm at night.
Stayed 2 nights in May 2023
Response from The Fonab Castle Team on 25 May 2023
Good Morning BenjaminThank you so much for this positive feedback. We are all so delighted you had a great time and enjoyed all aspects of the hotel. We hope to see you again in the futureRegardsThe Fonab Castle Hotel Team

10/10 Excellent

J A

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in May 2023
Response from The Fonab Castle Team on 25 May 2023
Good Morning J AThank you for scoring us 10 out of 10. It is most appreciated. We hope to see you again in the futureRegardsThe Fonab Castle Hotel Team