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Reviews of Loch Rannoch Highland Club

3 out of 5
Loch Rannoch Highland Club
Dorus air Rainneach, The Avenue, Pitlochry, Scotland

Reviews

7.6

Good

Rating 10 - Excellent. 12 out of 36 reviews" "
Rating 8 - Good. 11 out of 36 reviews" "
Rating 6 - Okay. 8 out of 36 reviews" "
Rating 4 - Poor. 3 out of 36 reviews" "
Rating 2 - Terrible. 2 out of 36 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

6.4/10

Amenities

7.8/10

Property conditions & facilities

6.8/10

Eco-friendliness

Reviews

4/10 Poor

oliver

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
To start with the positive, the staff at the reception was extremely friendly and helpful and the view is amazing. The property is well outdated and run down (1980s). The outdoor hallway is a desaster area. There are no restaurants, coffees, shops etc. open in the evening which would typically be the arrival time The hotel next door is the most unfriendly place I have ever come across..... they do not serve Highland Club Residents and therefore there is nothing you can get to eat within 45! minutes... The whole affair was rather unpleasant.
Stayed 1 night in Jul 2022

8/10 Good

Joe

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Apr 2022

6/10 Okay

Andrew

Travelled with partner
Liked: Staff & service
Disliked: Amenities
The property was a little dated but as we were informed, the entire estate was in the process of being updated. The pictures did show some of the furniture but not everything. The fold out bed was a surprise and if like me you are 6ft then it is way too small. The Kitchen was ok with everything you would need if you wanted to cook and everything is electric. We didn’t see this as a problem at first until you read the info pack. You are charged for all electric that you use. This is everything. Lights, fridge, heating, tv if you want to watch it, charging phones,iPads etc so will be an expensive doo if you have children that need something to do when it rains. The views you get though are simply breathtaking.
Stayed 3 nights in Sep 2021

8/10 Good

Linda

Liked: Staff & service, property conditions & facilities, room comfort
Parking was allocated but as other cars in space unable to use. Only
Stayed 3 nights in Aug 2021

10/10 Excellent

Pamela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2020
Response from Rebecca on 25 Mar 2020
Dear Pamela, Thank you for your review.

10/10 Excellent

Linda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
New year recomendation
splendid local village, friendly people
Stayed 1 night in Dec 2019
Response from Rebecca on 17 Feb 2020
Dear Linda, Thank you for your review. We are glad to hear that you had a great stay with us. We hope to see you again soon.

10/10 Excellent

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We couldn’t fault the place at all ! The apartment has everything we needed , it was immaculate too! Lovely views from the room . The hotel was a couple of minutes walk away , very friendly staff in the bar they went out their way to make us welcome , especially Tracy
Stayed 2 nights in Dec 2019
Response from Admin Team on 7 Jan 2020
Thank you for your wonderful comments , We here at the club try to make you stay as relaxing as we can and for you to make lovely memories for you and your loved ones. All the staff at the club try their hardest to make your stay a very pleasant one from start to finish. Look forward to seeing you in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic scenery
Beautiful setting. Weather was fab on our stay which made all the difference. Accommodation had everything you could need however was slightly dated but some of the lodges have been upgraded recently. Staff were extremely helpful and friendly. Ideal place to relax.
Stayed 2 nights in Dec 2019
Response from Admin Team on 7 Jan 2020
So glad you had a lovely stay with us. We are looking at upgrading our apartments in the near future. It was lovely that you could relax and recharge your batteries. Look forward to receiving you in the future.

10/10 Excellent

Diane

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for the soul
The apartment was outstanding, fully equipped clean and superb views over Loch Rannoch. Family holiday with my don and our dog, very peaceful and relaxing. We enjoyed the games table.
Stayed 3 nights in Dec 2019
Response from Admin Team. on 7 Jan 2020
We are glad you had a lovely time with us and that we look forward to seeing you again in the near future. Have a Guid 2020.

10/10 Excellent

david

Travelled with family, Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful location and accommodation highly recommend
Stayed 2 nights in Oct 2019
Response from Rebecca on 19 Dec 2019
Dear David, Thank you for reviewing us. I am glad to hear that you had a great stay.

8/10 Good

Verified traveller

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely spacious apartment with excellent views. It was impeccable clean, nicely decorated, and very comfortable.
Stayed 1 night in Nov 2019
Response from Rebecca on 5 Nov 2019
Thank you for your review. We are glad to hear that you had a great stay with us. We hope to see you again soon.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Awful place that we were unable to stay in due to a terrible smell and nothing like the place advertised. Nobody was available to discuss our issues and we had to drive home instead of having an overnight stay. They then charged my card anyway despite a representative of their organisation confirming a refund would be provided and they don’t respond to requests for refund. Avoid this place at all costs.
Stayed 1 night in Oct 2019
Response from Rebecca on 21 Nov 2019
Dear Karen, Thank you for your review. I have sent you an email regarding this matter a few days ago. Which i have not yet had a reply to regarding your refund.

8/10 Good

Keith

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely property shame about lack of time to enjoy.
The property is very well equipped and very spacious. Biggest disappointment is check in being 1700 and check out 1000 so after going out for dinner no time to appreciate the dwelling. Even 1500 check in and/or 1200 checkout would greatly enhance visiting experience.
Stayed 1 night in Oct 2019
Response from Rebecca on 21 Oct 2019
Dear Keith, Thank you for your feedback. I am glad to hear that you enjoyed the lodge. However you would have liked the checkout time to be later. We can provide our guests with later check out times. As long as we do not have a guest coming into the same lodge later on that day.

4/10 Poor

Wendy

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2019
Response from Rebecca on 30 Sept 2019
Dear Wendy, Thank you for reviewing us.

6/10 Okay

Verified traveller

Travelled with pets, Travelled with partner
Liked: Cleanliness
Disliked: Amenities
We loved the situation of the property with the views over Loch Rannoch. The outside of the property seemed rather run down.
Stayed 1 night in Sep 2019
Response from Rebecca on 26 Sept 2019
Thank you for reviewing us. I am glad to hear that you loved the situation with the lodge. We are currently going through a refurbishment with all of our lodges. Can I ask what lodge it as you were staying in ?

6/10 Okay

Andrew

Travelled with group
Disliked: Staff & service
Stayed 2 nights in Sep 2019
Response from Rebecca on 24 Sept 2019
Dear Andrew, Thank you for your review.

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
great location, fantastic view. studio well conceived, good space. However, the property is quite run down. The interior was clean but the outside building looked dirty. The interior was a bit run down but overall convenient and clean - but the beds were absolutely awful! the murphy bed was old and squeaking like scared pig every time my friend was moving a finger. The sofa bed was not much better. Updating the beds would be a huge upgrade.
Stayed 2 nights in Sep 2019
Response from Rebecca on 21 Sept 2019
Thank you for your review. I am glad to see that you loved the location and the view from your lodge. At this moment in time we are going through a refurbishment program on all 85 lodges. The Studios and Apartments which are next door are set to get done next year. All of the beds and sofa beds will be replaced and the building will be upgraded to a high standard.

10/10 Excellent

Rajeev

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely location with amazing view from the second
Slightly off the beaten track but more than makes up for it with the amzing room and view from the room. The griiffin bed is not noticeable at all and we had to actually call up the reception to locate it. The reception closes at 8pm so one needs to ensure check in before that or call up ahead. The restaurant at the hotel close by serves decent food.
Stayed 1 night in Sep 2019
Response from Rebecca on 18 Sept 2019
Dear Rajeev, Thank you for reviewing us. We aim to make every guests stay as great as we can, I have taken on board in regards to the wall bed not being noticeable.

6/10 Okay

Verified traveller

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
A hint of damp and compact. Double bed is foldaway hidden by faux wardrobe. Lovely view though.
Stayed 1 night in Aug 2019
Response from Rebecca on 20 Aug 2019
Thank you for sending us a review. Could I ask what lodge you were staying in, so that i can get maintenance up to the lodge.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Family watch added expenses
Nice stay on the loch. A little frustrated by the check in time before 5pm. But with a simple phone call before 5pm, they were able to check us in after hours. I didn't understand the need for electricity charges as these fees were not in the fine print when booking the reservation. Additional fees like electricity should be saved or clearly explained in the reservation process. Also, there are apparently evening activities that we could have registered for prior to arrival but were not informed of them until we received our Welcome pack during check in. Still a relaxing break on a busy Scottish vacation.
Stayed 2 nights in Aug 2019
Response from Rebecca on 14 Aug 2019
Thank you for your review. I am glad to hear you had a relaxing stay. In regards to any problems you have had we will work hard to fix these issues.

6/10 Okay

Verified traveller

Disliked: Amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Rebecca on 5 Aug 2019
Dear Guest, Thank you for giving us a review. We hope you enjoyed your stay.

8/10 Good

kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019
Response from Rebecca on 2 Aug 2019
Dear Kevin, Thank you for your review. We hope that you enjoyed your stay, we see you again soon.

10/10 Excellent

Wilson

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2019
Response from Rebecca on 26 Jul 2019
Thank you for giving us a review. We hope to see you again soon.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thought the studio apartment was lovely only niggle was railing at window was chipped paint in an an awful condition & took your attention when enjoying view. Maybe I am being bit picky as my dad was a painter & decorator !!!apart from that everything else was great & would book again.
Stayed 3 nights in Jul 2019
Response from Rebecca on 24 Jul 2019
Thank you for your review. We are currently going round the sight painting all of the outside railings. We hope that you come and stay with us again.

4/10 Poor

Garry S.

Tired
Photos are deceiving, old tired building, dangerous steps to appartments, wont be back.
Stayed 1 night in May 2019

8/10 Good

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A place to stay for the etape Caledonia
We were cycling in the Etape Caledonia at Pitlochry and though this was an excellent place to stay we had problems with the roads being closed the following day so allow plenty of time to get into the event start if are doing the same. We also found the accommodation then had to drive back to register but in general a very nice place to stay.
Stayed 1 night in May 2019
Response from Rebecca on 22 May 2019
Dear George, Thank you for your review. I am glad to hear that you had a great stay with us. We hope to see you next year for the next Etape.

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Simple clean accommodation. No hairdryer unless requested. No internet
Stayed 1 night in May 2019
Response from Rebecca on 13 May 2019
Dear Guest, Thank you for your review. I will have one of our staff look into the internet. As all of our lodges should have fully working wifi.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2019
Response from Rebecca on 7 May 2019
Dear Guest, Thank you for Reviewing us.

6/10 Okay

MarkPringle, West Linton

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Having to pay for electricity used at check out is quite frankly draconian. The actual accommodation and staff were first class.
Stayed 1 night in Mar 2019
Response from Rebecca on 15 Mar 2019
Dear Mark, Thank you for your review. It is great to hear that you loved the accommodation and that the staff were first class. In regards to the electric this is something we will look into including it into the rental price.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful & idyllic! The views really are stunning & the property is equipped with literally everything! All you need is food & toiletries! The beds are comfy & you get plenty of pillows & soft, thick towels. There’s a hotel 5 minutes walk from the property which serves delicious food. The bar menu runs 12 - 7pm (which we ate from... the burgers are yum!) & the restaurant menus starts from 7pm. Only downfall to the property is the 5pm check in & 10am check out. It says 4pm on the website but when I called I was told 5pm. However, I did ask for an earlier check in & they allowed us in from. 2.30pm! 10am check out is pretty early still, but we managed it & hope to go back!!! One warning... you do have to pay for electricity on check out... ours was £18 for 2 nights but then again we did have the heaters on all the time & were carefree with lights & charging things!!!
Stayed 2 nights in Dec 2018
Response from Rebecca on 11 Dec 2018
Thank you for your review. I am glad to read that you had a great stay with us. We hope that you come back and stay with us again soon.

10/10 Excellent

Anton

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Warm, cosy studio, all amenities, amazing location
Very well equipped studio on edge of the loch, with stunning views. Quiet. Kinloch Rannoch is a lovely village.
Stayed 1 night in Oct 2018
Response from Rebecca on 7 Nov 2018
Dear Anton, Thank you for your review. It is great to see that you had a great stay with us, we hope you come back and stay with us again.

8/10 Good

Christelle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Séjour agréable au bord du lac.
Appartement très agréable, confortable pour une famille de 4 personnes. Tout y est. Attention de bien prévoir les repas dans votre coffre car les logements sont très isolés, rien n'est proposé aux alentours, 40min minimum pour aller à la prochaine boutique d'alimentation ou resto. Idée d'amélioration : Un distributeur de sandwichs pour ceux qui arrivent tard et n'ont pas anticipés l'isolement des logements.
Stayed 2 nights in Aug 2019
Response from Rebecca on 22 Aug 2019
Dear Christelle, Thank you for reviewing your stay with us. I am glad to hear that you had a great stay. We will take your suggestion on board and work on this for other guests that arrive late.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice apartment with view on the lake. Fully equipped.
Stayed 1 night in Aug 2019
Response from Rebecca on 14 Aug 2019
Thank you for your review. I am glad to hear that you enjoyed the view and your stay with us.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jul 2019
Response from Rebecca on 2 Aug 2019
Thank you for your review. We hope that you enjoyed your stay.

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nous avons beaucoup apprécié notre séjour qui n’a malheureusement duré qu’une nuit ! La vue sur le loch est incroyable ! L’établissement nous a gratuitement surclassé et mis à disposition un lodge Avec deux chambres, deux salles de bain et un sauna ! Les lodges sont parfaitement équipés, la literie est très confortable et il n’y a rien à dire sur la propreté!! Nous reviendrons avec plaisir ! Les clés sont à récupérer à la réception qui ne se situe pas sur place mais à quelques mètres dans le village. Attention aussi l’électricité est facturé Lors du check out ! ( quatre personnes pour une nuit : 3 £)
Stayed 1 night in Apr 2019
Response from Rebecca on 23 Apr 2019
Thank you for Reviewing us. I am glad to hear that you had a great stay with us and we hope you come back again soon.

2/10 Terrible

Verified traveller

Stayed 4 nights in Dec 2018
Response from Rebecca on 11 Jan 2019
Dear Guest, I am very sorry to see that you did not have a good stay with us. We hope that this will not affect you coming back to stay with us. If their is anything we can improve on please let us know.