Cancun Hotel Guide - Plaza La Roca Shopping Center hotels in Cancun, Mexico.

"This trip I added on a lot of perks I didn’t receive. No hour hydration massage, no 25 minutes massage. Every time I went to make reservations I was told to come back. To book my spa services the same exact thing. I feel like the priority was a membership. To which they told me it would be a hour including breakfast. Then they tell me it’ll be more than a hour about 2-3 hours. I declined. Once I declined so did my trip. I waiting in line to check out for 40 minutes. I was moved to two different lines. They tried to make me get out of line because they said there had been people waiting to check in and I cut. Mind you I was moved to this line by an employee. After a while I got very irritated with several attempts to move me out of the line of checkout. Because he didn’t get the message from his coworker. I told him to call your manager if there’s a problem. The ladies in front of me let me cut because he literally was just being very rude and didn’t know what he was talking about. The bellhop held my bags saying my driver wasn’t there. He’d been there 15 mins. I almost missed my ride to the airport because of them playing with my bags. All and all my experience could’ve been better. I wasted money on things I never received. I don’t have anything good to say about this property outside of the lady that cleaned my room. She was very nice and I tipped her everyday I was there."

"Staff was great"

"This has been insane. We had the owner literally try to gaslight us. The gate wouldn’t let us in nor any of our drivers. When we asked the gate worker why they said the owner hasn’t paid his bills in over a month. We have begged this man for 20 days to pay his bills and he said to us „what you think is happening isn’t reality“ like seriously? So we didn’t get told you can’t pay your bills and our drivers are all lying despite the gate themselves saying that’s what’s happening. He’s made no effort into fixing it. That’s just the gate issue. When we’re fist came in the dishes had moldy food on them as obviously it had not been cleaned. There was someone’s hair all in the bathroom floor. We had to completely scrub down and clean the place before we could relax. The Internet went down at one point (we work remotely) and while he said it was the internet company‘s fault you will find a pattern with the owner never taking responsibility for anything. It’s always someone else’s fault. You have to pay for the cleaning lady/new bedding/towels, it wasn’t much but when she leaves the place dirty still (example: mopping without sweeping so wet hair was everywhere, washing dishes and leaving water in closed containers to mildew, if you look under the counters it looks like it’s never been swept under since they bought the place) it feels like a scam. We are very clean people but there are cockroaches in the room we keep having to get rid of. TLDR: don’t waste your money"

"Check in was late. Not best cleanliness"

"Everything was almost perfect. The only one thing could’ve been better is deeper the pool."

"Excelente opción si necesitas quedarte en algún lugar de paso, está bien cuidado el lugar y se ve recien remodelado, mejoraría un poquito las regaderas pero si vale lo que cuesta"

"I give this place a 1 out of 5 rating. There were no English speaking staff. There was no door on the shower so the bathroom floor was always a puddle. The view was awful. They have dumb TV's in the rooms with only 2 English speaking channels. Your hotel room is supposed to be a place you look forward to going to at the end of the day. It was depressing. It's literally a, "it's better than nothing", kind of hotel. Do yourself a favor and avoid this hotel. You'll be much happier somewhere else."

"We had a lovely stay, and the host was helpful!! "

"Amazing property, the kitchen has everything you need, they even have a delicious coffe, beautiful and spacious place. I will Recommend it 100%. "