Madrid Hotel Guide - Plenilunio Shopping Mall hotels in Madrid, Spain.

"Room did not have 3 beds when we arrived. Toilet was broken. We were moved to a second room that was smaller. Also, when we checked in, we were first given a shuttle time, then were tild it wasnt available because bus broke down. We were told we would need to dind a ride to the airport the next day and a cab would be 15-20 euros. The next morning, we left and the hotel van used to pick us up from the airport the night before was not being used. It was parked with no driver. As a result of not providing us shuttle service back to the airport the next morning, we were forced to spend not 15-20 euros as promised, but $23.90 for a 10 minute ride. Not only did the hotel refuse shuttle service using an available van, when we asked if we could have breakfast to help with unexpected cab/shuttle costs, the host refused. Poor service. The only hotel on our trip that caused us problems. AVOID!"

"Lovely hotel and helpful staff. Minor point: our rooms were in a location that the WiFi did not reach. "

"The breakfast buffet was very good, lots of options! It was nice to rest up prior to our flight home."

"nice place, easy shuttle service"

"This place was very nice and clean but the staff was a mess! They did not know how to run their system. My original reservation was for 1 night on March 16th which we did through Expedia but we ended up leaving Switzerland early and getting another reservation for March 14th when we arrived it was 11:30pm and I was the only person checking in. As I checked in the lady told me that she saw I had the other reservation so she went and charged me ahead for the night of the 14th and the 16th but she never charged me for the day of the 15th (which we had spoken about because where would I go for one night?) so I left and went to our room and fell asleep. Then next day around 7:30pm they called me from the front desk yelling at me and being so rude saying I hadn’t paid for the night of the 15th or 16th so I got up from my nap and went downstairs and showed them that I did get charged for 2 nights but they kept saying that wasn’t possible and then they checked and they realized they made a mistake they never apologized and then they were telling me I would possibly have to pay more because I didn’t get the room ahead of time when it was their mistake. So the location and the people who work for the shuttle service are awesome! But the front desk people are terrible! Be aware when you check in that they do everything right "

"Everything is excellent. Dinner was outstanding. "

"Nice cl, Close To AirPort "

"Very nice , clean room , and kind staff"

"MAs que lo esperado"