Polaris Hotels

"Excellent facility and stay. "

"It was around 10:00 p.m. when we arrived, and several people were waiting to check in. We had all driven through a snowstorm on poor road conditions and were exhausted. The front desk attendant was young and kind, but she spent a long time talking to the guests ahead of us about how she doesn’t get much sleep because her baby keeps her up and only wants her instead of her husband. It was clear the guests were not interested and just wanted to get their room keys. We had checked in online, so our process was quick. However, when we entered our room, it smelled musty and the floor was very damp. The handle in the shower was broken. When I reported it, the attendant said she could fix it and went to get tools. About 15–20 minutes later, she returned and attempted to repair it, but she struggled. At that point, we were extremely tired and just wanted to go to bed. I asked if another room was available, and she said there was one upstairs. I said that would be fine, but she insisted on continuing to fix the shower. I eventually told her I didn’t mind anymore and just wanted to rest. It was around 11:30 p.m. when she said she believed it was fixed and left the room. However, when I tried to turn on the shower, the handle fell off completely. As a result, we were unable to use the shower. The damage was significant and clearly not something that could be quickly repaired. Obviously they were aware of the shower having a problem because of the highlighted instructions. "

"Parking was fine . I do t think I have ever stayed at a place so dirty!"

"Clean room, staff was friendly and helpful, bed was hard."

"Breakfast was wonderful! The rooms were not very quiet. You could hear voices and trucks going past on the road. Not terrible, just noticeable for a light sleeper."

"Great place for our annual ski trip, the property is beautiful, clean and welcoming.The lodge is so close to Elkhorn hot springs and Maverick mountain and it was great to have a fire by the creek! 10/10 would recommend and we hope to visit again."

"Awesome little cabin for our stay. The place was clean, warm, felt like home and the accommodations for pets were so thoughtful. Great parking and the restaurant next door was great. Would definitely come back again!"

"Place was perfect and exactly as described. We were lucky enough to stay during the aurora borealis and saw it for the 1st time. Scored some gorgeous shots. Hoping to stay again in the future."

"Everything was as stated, plus our requests for coffee and a hair dryer were accommodated. Very timely, caring, and complete responses to our inquiries. We had a great stay in ‘our’ mountain cabin!"