Pomona Hotels

"Ia"

"I had a mixed experience at Hampton Inn & Suites Yonkers. On the positive side, the room and bathroom were a good size, the gym was nice, and I appreciated that breakfast was included. However, there were several issues that made the stay frustrating. The bathroom sink was clogged, and there was a large black stain on the comforter. When I requested a replacement, I was mistakenly given a fitted sheet instead. The room was also missing a TV remote—I had to call three times and wait nearly an hour, only to eventually pick it up myself at the front desk, where it had been sitting the whole time. I also had trouble connecting my Firestick to the internet. After spending 30 minutes on the phone using the in-room “internet” button, I was told the hotel no longer used that provider and would need to contact the front desk for updated information, which wasn’t readily provided. Additionally, I reserved a room with two queen beds but was given a king room instead, with the explanation that it was the only room available. Overall, while the property has some good features, the lack of organization, communication, and attention to basic room readiness made the stay disappointing."

"Clean everywhere and staff were so helpful and friendly! "

"This is the cleanest hotel that I have been in staff make sure that they place is clean all day from 5am until when ever they leave is clean they are very well attempted to Customer. Guess they answer all concerns. I put this hotel due to a birthday party that’s coming up in May for my cousin. I highly recommend this anyone I come across as Family."

"Room was clean but old and deteriorating."

"Room was very clean. Staff was very pleasant. Definitely will go back and stay."

"You have roaches and ants in the rooms. You need fumigation and extermination services. Please take care of that as soon as possible. Thank you. "

"Clean room and beautiful grounds. "

"I loved stay over and I would definitely do it again when I am in the area. The breakfast was fresh and authentic. The staff were supportive and friendly. The room was enough for me and I was content. The location of the restaurant in house was a plus for me. Thank you for your hospitality."