Ponzone Hotels

"Perfect short walk from the Airport to the hotel"

"Cleanliness was mediocre. The cleaning team was not doing a proper job, bed not made, no replacement towels, besides, one of the cleaners was constantly spitting while doing his job. Disgusting! "

"The property was conveniently located near the port of Savona with easy access to many markets, shops, bars & restaurants all within a short walking distance. The rooms are clean yet small but adequate. Beds are comfortable. I did not eat in the restaurant as there many other options nearby. The staff was sometimes friendly & welcoming & other times dismissive & not engaged or concerned with guest satisfaction & not proactive in their response. The biggest challenge was the climate control system which is inadequate as it is controlled by the reception desk regulating the temperature in the room aka "eco friendly." The air conditioning system was not working & room was excessively hot & uncomfortable for the first night requiring a room change at which time I was downgraded from the booked superior room type to standard lacking amenities. When brought to the attention of management they were dismissive & did not accept any responsibility as if it was my doing. Which it was not. I would not stay again & would stay at another property of which there were many but outside & away from the convenience of being in the port. Guests must be able to regulate the temperature in their own rooms for many obvious reasons. This is a deal breaker issue for me me. In my many years of world travel for business & leisure I have never encountered this type of situation which indicates lack of basic guest comfort. "

"Bathroom old & floods. Whole hotel could be updated. "

"Great location. Easy check in and room well conditioned for business trip. "

"Worst hotel ever Says it has ac but it was turned off and when questioning said its spring so we turn it off. And said to keep window open where the room had port view and lots of street noise Couldn't aleep all night. The staff was rude and not helpful. "

"Great spot, opposite the train station. Easy walk to central Genoa and Porto Antico. Great front of house - allowed early check-in. Had a triple room - tons of space. Recommend "

"did not visit"

"I love this hotel. I’ve stayed here before. I stayed in a spacious executive double room on the corner of the hotel with a view of the city. The staff were great, especially Aurora. The Continental’s sister hotel is the Grand Savoy next door. I enjoyed the best Negroni I ever had at the Savoy’s elegant bar. I also relaxed outside on the terrace connecting both properties. I can’t wait to return to Genoa and this wonderful hotel. "