Portage Hotel Guide - Hotels with Pool in Portage, Michigan

"Nice room. Needs more pillows on beds "

"It is called the hospitality business for a reason. During my stay I witnessed both the front desk staff and the breakfast room staff treating guests with disrespect. In the breakfast room a young boy spilled his cup of orange juice. As his mom tried to clean up the orange juice, it was clear that a few napkins were not going to be enough. She politely asked the breakfast bar attendant if there was a mop. The attendant said No, and added that there was just one mop for the entire hotel and that she could not use it. The mom and another hotel guest ended up cleaning the floor with napkins. The mother was black. The breakfast bar attendant was white. At check in another guest was told three times by the staff that if she damaged the room she would be liable for damages. She did not look like someone who would damage a room. I would say this hotel is lacking in basic hospitality."

"Fresh breakfast. Convenient for travleing sporting events. "

"We were in an accessible room which wasn't. The bed was too high and the toilet was too low. Otherwise, it was a good experience. "

"We had a family emergency so we had to leave the first night, therefore did not partake in the breakfast. The day manager that my husband spoke to was so kind and accommodating since we had to cancel our 2 remaining days. The kitchen lacked supplies, the evening mgr said guests steal the flatware, dishes etc. she was able to get flatware & dishes from another room. Bathroom soap, shampoo dispensers were empty, which she filled for us."

"The TV was not working properly; the first night the Chromecast wouldn't work and the second night the TV was not loading programming."

"Nice "

"Angela at the front desk was amazing. We had a party of six with my family and needed a few extras for the room. Angela was excellent and most accommodating!! as far as amenities, the pool and cleanliness of the hotel were fair. Our room specifically didn’t have a shower curtain on when we got there and there were food splatter all over the wall walls in the kitchen."

"Parking was secure and wash and the pool and hot tub were clean and tidy. Also love the leds in the water! "