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Reviews of Charm Palace

Charm Palace
Rua Fernandes Tomás, 215, Porto

Reviews

9.4

Exceptional

Rating 10 - Excellent. 70 out of 90 reviews" "
Rating 8 - Good. 15 out of 90 reviews" "
Rating 6 - Okay. 3 out of 90 reviews" "
Rating 4 - Poor. 0 out of 90 reviews" "
Rating 2 - Terrible. 2 out of 90 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Ken

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in with Bruno was excellent! So very welcoming and helpful. Also shared tips on places to eat in the area. You don’t get that kind of welcome at big name brands!
Stayed 3 nights in Apr 2024

10/10 Excellent

Ted

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Bruno was an amazing ambassador for both the Charm Palace and Porto in general. What an asset to your operation! His recommendations for places to eat were right on the mark and exactly as he describe — down to the descriptions of the food courses. So enthusiastic and genuinely interested in helping us experience the best few days we could in your city. The rooms are spectacular and the location perfect for staying just outside the hubub of the tourist core while still only 15 minutes walk from the old city centre. Too bad the water heater broke for the last two days though. The cold showers were bracing but not quite what we had hoped for. 😆 (An offer of free breakfast on the last morning would have been a cool gesture to make up for it. Just something to consider for future.) We would definitely come back for the check-in alone though!
Stayed 4 nights in Apr 2024

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Porto mini-break
We stayed 3 nights at Charm Palace. At check-in, Bruno took some time talking through some local restaurants and Porto more generally. And the room was fantastic!
Stayed 3 nights in Oct 2023

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

10/10 Excellent

Julia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the Charm Palace. We stayed here two nights on a road trip through Spain/Portugal. We did book the "deluxe" room, which was more like a full apartment and was a nice relief after hotel rooms. The man that checked us in was really helpful.
Stayed 2 nights in Oct 2023

10/10 Excellent

Marie-Noëlle

Stayed 1 night in Oct 2023

8/10 Good

CARL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, amenities close by. No parking, paid parking garage 10 minute walk away. Room was hot, no air, hard to leave windows open because of street and traffic noise.Bed just had a cold weather comforter, no sheet, so had to sleep without covers because of heat. Would still go back
Stayed 2 nights in Oct 2023

6/10 Okay

Fernando, Columbia

Travelled with partner
Liked: Cleanliness, staff & service, amenities
While we were fine with the lack of staff at the facility per the description, our room was incredibly stuffy and the toilet wasn’t thoroughly cleaned. There was one small fan to “compensate” for the lack of air conditioning but the circulation was poor. Opening the windows led to a shared sun room with the hall and room across from us so we couldn’t leave it open to allow the cool air to come in. I will say the tub and shower were excellent, however. Pillows on the bed were flat and old. Just an ok, but otherwise uncomfortable stay.
Stayed 2 nights in Sep 2023

10/10 Excellent

Rossana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charming
We enjoyed our 5 night stay, the property is located on the top end of the town and is a bit of a walk down to the river The bathroom was amazing We would stay at charm palace again
Stayed 5 nights in Sep 2023

10/10 Excellent

Sheila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Porto delight!
A beautiful guesthouse, located centrally but outside of all the action. We walked to all the sites north and south of the river. Our room was very comfortable, really spacious and very well equipped. Paid on street parking in front but a paid car park nearby and very good value. We paid €20 for 48 hours.
Stayed 2 nights in Sep 2023

10/10 Excellent

Richard

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room and property were beautiful. Bruno helped us with a late check-in and gave us some great recommendations for food and activities in Porto. Such a great host and he made our stay in Porto a wonderful one.
Stayed 3 nights in Sep 2023

10/10 Excellent

Aleksandar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rare find. Very cosy place for relaxing holiday in Porto.
Stayed 3 nights in Sep 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2023

10/10 Excellent

Muhammad Zulhilmi

Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place! I had a really enjoyable time at Porto because of the accommodation, near to attractions and it was easy to locate. Staff was also friendly.
Stayed 2 nights in Jun 2023

10/10 Excellent

Antony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff
The room was wonderful, spacious,and well appointed. The best part of the stay was Tatiana. She is an amazing hostess and a wealth of information about Porto.
Stayed 2 nights in Jun 2023

10/10 Excellent

David, Stockport

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is a charming property which has a distinct style. Our room was spectacular and unusual. Helpful staff and nice breakfast. A lovely quiet garden at the rear. Close to the underground and city centee. Highly recommend

6/10 Okay

Bryce

Liked: Cleanliness, staff & service
It is a cute building. Unfortunately, there are a few drawbacks: very uncomfortable beds and no air conditioning. They should get mattress covers and mini splits. There was a WiFi issue during my stay, but they did come to fix it. I did not like that they entered my unit without permission while I slept late one morning to do the WiFi repairs.
Stayed 3 nights in May 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023

10/10 Excellent

Cheryl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
That historical hotel I always wanted stay in :)
Helpful friendly and beautiful with a fantastic location is how I would descibe this hotel experience. My advise would be to plan to bring in one meal to eat in the courtyard and have a relax in the upper sitting area.
Stayed 2 nights in May 2023

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2022

10/10 Excellent

Marina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

S

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Truly palatial accommodation
I loved Charm Palace. My room was stunning. Large and airy with french windows to the garden and a table and chairs outside. Huge and very comfortable bed. The bathroom was luxurious with a fabulous chandelier. The grand staircase and guest living area were gorgeous. And the help and advice on what to do and where to go in Porto was excellent - the guys went above and beyond to make my stay a wonderful experience. I'll definitely be back!
Stayed 2 nights in May 2022

8/10 Good

Elizabeth, Toronto

Travelled with partner
Liked: Cleanliness, staff & service
We've been to Porto before so wanted to try something a bit different. While this is a unique old mansion with lots of character we did feel there were several not so great things about it. I'm certain it was fabulous when it was all first renovated but it's beginning to show it's age. We were in the large self contained apartment on the top floor so this is another thing to consider. Many stairs and steep ones at that. Several things i.e. shower door doesn't stay shut, coffee maker we had to ask for didn't work properly, very sparsely fitted for necessary kitchen utensils dishes etc, certain lights not working, front entrance and upper apartment key tricky and didn't always function. The staff we saw (Bruno, Ricardo) were lovely and very attentive however. The apartment is in a great location to get to everything and has a new large grocery store on the corner and very close to the Metro.
Stayed 6 nights in May 2022

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Charm palace was so beautiful and unique. Our room was extremely spacious and clean. The host gave us a ton of wonderful recommendations for restaurants, bars, and activities when we checked in as well as a helpful map. We had a wonderful stay!
Stayed 2 nights in Jan 2022

10/10 Excellent

Vikram

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Dec 2021

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Charm Palace was perfect for a couple stay.
Our stay was great, had everything we needed. Azul room beautiful, had a bathroom out of this world. Charm Palace is in walking distance to anywhere. Parking is near if needed for 10eur/24h. Front desk people really nice with good recommendations for anything we needed. Garden to relax if you need to. Awesome decorations. Thank you!
Stayed 3 nights in Aug 2020
Response from Marjorie on 24 Aug 2020
Thank you so much for your kind words and great feedback Daniel! We are so pleased to know you had a good experience at our guesthouse, it is why we do what we do! hopefully we will get you welcome you again sometime in the future!

2/10 Terrible

Roberto

Business traveller
Disliked: Staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2020

10/10 Excellent

fayann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem
We were very pleased with our stay at the Charm Palace. A beautiful converted historical property in the heart of the city..easy walking distance to the main areas... Our room was clean, spacious and overlooked the lovely contemporary styled garden. We were'nt a fan of the open bathroom. We loved the style, decor, high ceilings and original Portuguese floor tiles. Help your self tea service was appreciated with pastries and fresh fruits during the day. Continental breakfast was ok Our wonderful experience of Porto was made possible by Majorie, she was an absolute gem, friendly, helpful and full of information..We will return on our next visit..Thank you Majorie.
Stayed 3 nights in Feb 2020
Response from Marjorie on 4 Mar 2020
Dear Fay, it was so lovely to have you here! Thank you so much for such a positive review and specially for being so friendly.. Makes me really happy to know you both had a good time and that you will be coming back for a second round! When you do, make sure to let me know! Best wishes

10/10 Excellent

Ricardo

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente!
Un lugar increible!
Stayed 3 nights in Feb 2020
Response from Marjorie on 1 Mar 2020
Muchas Gracias por su comentario Ricardo! Hacenos mucho felices que te ha gustado nuestra guesthouse!

10/10 Excellent

Ben, Leicester

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
If you are looking for a property with character, charm and that personal touch this is the place to stay! Location is perfect as you are only 15min walk away from the river but also far enough away from the tourist traps. Our room was perfect, with a nice large bed and amazing bathroom. (I actually think the photos online dont do this place justice). Staff were truly kind and helpful during our stay gave us loads of advice on where to go and spend time. i dont have one negative thing to say about this place, apart from i wish i had spent more time to utilise some of the communal areas.
Stayed 2 nights in Feb 2020
Response from Marjorie on 5 Feb 2020
Dear Ben! Thank you so much for your words, it mean a lot to us you enjoyed your time here and we would love to have your visit once more.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness
Charm Palace was beautifully designed and decorate. Our bathroom was wonderful. The lovely young man on the desk was very helpful and polite.
Stayed 2 nights in Sep 2019
Response from Charm Palace Team on 25 Sept 2019
Thank you very much for your kind review :) We definetely will be expecting ou soon again in our lovely city :) We are also very happy to know that you really enjoyed staying with us :) We wish you all the best Kind Regards

10/10 Excellent

Passion

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thank You!
I cannot emphasize enough how much we enjoyed our time at Charm Palace! Our room was so unique and beautiful and we felt very comfortable and at home. Vasko greeted us upon check-in and he made our stay so enjoyable and fun. He took the time to show us things to do around the beautiful city of Porto and really made the whole experience for us flawless. We will always remember our time there and cannot wait to return again!
Stayed 2 nights in Sep 2019
Response from Bruno on 15 Oct 2019
Dear Passion, Thank you so much for your kind words. It's truly important for us to receive that kind of feedback! We look forward to welcoming you again on another journey. Bruno Charm Palace Team

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is beautiful. Design and style is well done. Check in was great and friendly. Location was perfect. Room was beautiful. My only suggestion would be to get better beds. Mattress was way to solid.
Stayed 1 night in Sep 2019
Response from Charm Palace Team on 23 Sept 2019
Thank you very much for your kind reply :) We will have the situation of the bed in consideration for future guests :) We expect to see you again in the future :) Kind Regards

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A fabulous place to stay, Bruno’s restaurant recommendations were great!
Stayed 5 nights in Aug 2019
Response from Charm Palace Team on 23 Sept 2019
Dear Annette Thank you very much for your kind feedback on our property :) We expect to receive you again in the future :) All the best

10/10 Excellent

Wong, HK

Liked: Cleanliness, staff & service
Spacious and beautifully-designed apartment, friendly staff
Stayed 2 nights in Aug 2019
Response from Charm Palace Team on 13 Aug 2019
Dear Wong Thank you very much for the kind review :) We are very happy to hear that our staff did everything they could to make your stay more pleasant :) We hope that you will be back next year, and if you do, you know what's the best place to stay ;) In the name of the Charm Palace Team we wish you all the best :)

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property definitely lived up to its name. It was charming as was the staff who at all times were helpful and informative. As an alone traveller the location was perfect and close the action of Porto very secure and safe. Breakfast was lovely with fruit and nuts etc available during the day to have in your room or sit out in the lovely garden. Five stars from me.
Stayed 3 nights in May 2019

10/10 Excellent

Lea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, staff and location!
Was great! Bruno couldn’t do enough for us, room was spacious and clean, and in great proximity to the centre! Would definitely stay there again.
Stayed 3 nights in Apr 2019

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful find
Beautifully renovated building..... great location, excellent service and attention to detail
Stayed 3 nights in Mar 2019

10/10 Excellent

Kelsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a great time at Charm Palace in Porto! Staff was very helpful and friendly, check in and out went smoothly, and the hotel and area were lovely.
Stayed 1 night in Jan 2019

10/10 Excellent

Hoag, Vancouver

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the best hotels we have ever stayed at. Great rooms and common areas. Staff were excited to share their knowledge of the beautiful city of Porto.
Stayed 2 nights in Oct 2018
Response from Bruno on 24 Oct 2018
Dear Mark, thank you so much for sharing your thoughts with us. It's our pleasure to share our personal tips and opinions about the city so we can make your stay even more enjoyable and memorable. Once again thank you so much for your kindness. Bests, Bruno

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very stylish property but they have sacrificed comfort and practicality for beauty in some areas like clothing storage. Be aware there is no A/C in most rooms. Fans are provided.
Stayed 3 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2018

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A few days in Porto.
Great staff, service and location. Would recommend to friends and will stay here again if back in Porto.
Stayed 3 nights in Sep 2017
Dear Elizabeth, Thank you so much foryour comments. I hope you've had a wonderfull stay at our guest house. We would be delighted to have you here again one of these days. Have a great week! Yours sincerely, Mónica Magalhães

10/10 Excellent

Eric

Liked: Cleanliness, property conditions & facilities, room comfort
Stylish, renovated rooms in old Porto
Great location and privacy.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Nuno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Great hotel in a central location

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent boutique hotel
Impressive renovation of a period building. The rooms are large, with individual decor, fitted out to a high standard. It is evident that a lot of thought has gone into the decoration of the interior. The rooms are very well kept, clean, and the staff are very friendly and attentive. They provide an excellent breakfast.

10/10 Excellent

Jon & Grace, Toronto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Location, Beautiful Room, Excellent Stay
My husband and I thoroughly enjoyed our stay at Palacío Fenezia. The owner is wonderful, and his staff is equally so. Our room was beautiful, comfortable and very clean. The location is perfect, just a short walk to many main attractions including the market, a popular patisserie, the tram and historical centre. We look forward to visiting Gianfranco's next project, wherever that may be. Highly recommended!

10/10 Excellent

junko

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近く道もわかりやすかった。 部屋は広くて綺麗。 テラスと中庭があって解放感あり。 もう1泊したいです。
Stayed 1 night in Nov 2023