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Reviews of Selina Porto

3 out of 5
Selina Porto
Rua das Oliveiras, nº 61-65, Porto

Reviews

8.6

Excellent

Rating 10 - Excellent. 178 out of 358 reviews" "
Rating 8 - Good. 121 out of 358 reviews" "
Rating 6 - Okay. 34 out of 358 reviews" "
Rating 4 - Poor. 14 out of 358 reviews" "
Rating 2 - Terrible. 11 out of 358 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.6/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Marilise, Kelowna

Liked: Staff & service, property conditions & facilities
A really underwhelming hostel. The mattresses are squeaky and old. There are no lockers for personal belongings in larger dorm rooms. The bathrooms have no privacy in co-ed rooms. The lights don’t work. The outlets charge at a snail pace. They charge 2eur for use of a towel. It’s loud, very loud.
Stayed 1 night in Apr 2024

6/10 Okay

Sammy

Disliked: Amenities
This is a hostel. Did not know before booking this place. Expedia should specify that this is a HOSTEL. I would have never booked this if I knew it was a hostel. The bed was broken and super loud every time I moved. Heater did not work and it was so loud as if the windows were open. No insulation at all. And the bathroom was dirty. Bed was dirty as if they did not change the bedsheets. Had to ask for extra flat sheets to put on top. Room was cute and spacious, but wish it was cleaner and the heater worked and there was some way to make the room less noisy. Great location though.
Stayed 1 night in May 2024

8/10 Good

Necole

Liked: Staff & service, amenities, property conditions & facilities
Overall this place was amazing—location, staff friendliness, great garden bar out back, etc. The only issue was cleanliness—the shelves in my bunk were dirty with some sticky liquid and the bathroom felt kinda gross all the time. Other than that, I’d stay here again and again.
Stayed 4 nights in Apr 2024
Response from Selina Team on 29 Apr 2024
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Pura Vida!

8/10 Good

Juan Ramon

Liked: Cleanliness, staff & service, property conditions & facilities
It was good, friendly staff very convenient
Stayed 6 nights in Apr 2024
Response from Selina Team on 29 Apr 2024
Thank you Juan, We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon, Pura Vida!

6/10 Okay

Aurelie

Great breakfast options
Stayed 2 nights in Mar 2024

10/10 Excellent

Emmi

Stayed 1 night in Mar 2024

6/10 Okay

Samantha

Travelled with partner
Disliked: Amenities, property conditions & facilities
I booked Selina for my stay in Portugal because I was so impressed with the Panamá locations. But Porto was just meh. Pros: location was great and walkable. Lots of great restaurants nearby. Laundromat nearby. Nice to have a cafe/bar right in Selina. The common areas look hip and trendy. Room had lots of storage. Staff were fine. Nothing was dirty. Cons: We booked a “large double” and paid $100 more just to find out it’s the same thing as a standard double, so don’t waste your money “upgrading”. If there was a difference, it certainly wasn’t noticeable and staff told us they didn’t have a “large double” other than suites. The cleaning staff don’t come unless you put out your sign, but two of our five days they didn’t come anyway, so we had to request it from front desk staff the third day. The room has a wall that’s just a window which looks nice in pictures but really has no use in practice since you’ll always want it closed for privacy. Despite staying in January and having barely any other guests around, there must be a nightclub nearby because it was still very loud at night. Can’t imagine how loud it would’ve been if there was nice enough weather for the bar on the Selina patio to be operating. Worst part was that there was no hot water for our last two days which made showers painful. Price was similar to hotels- I will probably just stay at a hotel next time.
Stayed 5 nights in Jan 2024
Response from Selina Team on 22 Jan 2024
Hello Samantha, we are sorry to hear about your experience but happy to hear that you were supported by our staff whilst resolving your concerns. We are taking action to improve these areas and would love for you to visit again to see the improvements! Best wishes

10/10 Excellent

Irene

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Un hotel muy tranquilo. Bonito y comodo. Una atencion a customer service excelente
Stayed 2 nights in Nov 2023
Response from Selina on 28 Nov 2023
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Pura Vida!

10/10 Excellent

SERGIO

Stayed 1 night in Nov 2023
Response from Selina Team on 22 Jan 2024
Thank you Sergio, We are so pleased to know that you enjoyed your stay ! We hope to see you again soon, Pura Vida!

4/10 Poor

Vikash

Liked: Cleanliness, staff & service
Very loud music from courtyard until late at night (past 1am on a Thursday) - made sleeping impossible
Stayed 1 night in Nov 2023
Response from Selina on 26 Nov 2023
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Pura Vida!

6/10 Okay

Young

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staffs seemed disorganized
Stayed 2 nights in Nov 2023
Response from Selina on 22 Nov 2023
Hi Young!Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Safe travel!

10/10 Excellent

Omar

Liked: Cleanliness
Stayed 3 nights in Sep 2023
Response from Selina on 22 Nov 2023
Thank you Omar,We are so pleased to know that you enjoyed your stay with us and thank you for your review! We hope to see you again soon, Pura Vida!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

8/10 Good

Gary

Liked: Cleanliness, property conditions & facilities
Well designed
Stayed 1 night in Sep 2023
Response from Selina on 22 Nov 2023
Hi!Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little details. Safe travel!

8/10 Good

dany

Liked: Cleanliness, property conditions & facilities
The hotel is cool and well animated as well as the area but is a bit noisy until the hotel bar closes at 1:00 am
Stayed 2 nights in Oct 2023

10/10 Excellent

Philippe

Stayed 1 night in Oct 2023

10/10 Excellent

Gabrielle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect.
Stayed 3 nights in Oct 2023

10/10 Excellent

George

Stayed 2 nights in Apr 2023

8/10 Good

Adelfa

Liked: Property conditions & facilities
Walkable as long your healthy. Is a lot of up and down the road. Just like San Francisco. Is not good for people’s got condition. This hostel is good for young generation. I can’t claim upper bed. I can’t get up easy on lower. Too close to the floor.
Stayed 2 nights in Sep 2023
Response from General Manager on 21 Sept 2023
Thanks for taking the time to give us your feedback. We really appreciate that you're helping us to continually create a better experience for our guests. We will continue working hard to improve even the little detailsThanks & Regards

2/10 Terrible

Verified traveller

Disappointing
Overall a disappointing experience and private rooms are expensive for what they are. I'll start with the positive - the hotel has nice deco, room cleaning was good, and is close to a lot of cafes, restaurants and bars. Stayed in Selina Porto for 4 nights. I booked a private room given I would be working remotely for 2 of those days. These are the items that made the stay unpleasant: 1. There was a strong and pungent smell coming from the drains in the bathroom - was a little gross to sit there in that smell. 2. The French doors that opened to the shared terrace space didn't close properly at the bottom. There was an actual gap between the door and the frame and no amount of pushing would close it. Spoke to the people in the room next door who had the same issue. It made you feel uneasy given there was no safe for valuables (e.g. work laptop) and also let a lot of noise from the streets in at night. It's in a busy bar and restaurant area so a lot of noise at night. 3. The a/c wasn't strong enough to cool the room. I literally spent both days sweating while working. 4. The staff were rude and unfriendly in all interactions. Wouldn't stay again and wouldn't recommend. The price does not align to the offering and service.
Stayed 4 nights in Sep 2023
Response from Selina on 24 Sept 2023
Hello, we are sorry to hear about your experience. We have done a lot to improve these areas and would love for you to visit again to see the improvements! Best wishes!

8/10 Good

Soha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommended to visit
I like the place and its friendly environment. It is very close to all the best attractions in Porto and walking around is very easy and safe. Employees are respectful, friendly and very attentive. The garden is great for friends to mingle and chat.
Stayed 2 nights in Sep 2023

10/10 Excellent

Mayda

Stayed 4 nights in Sep 2023

10/10 Excellent

Stefanny

Stayed 2 nights in Sep 2023

10/10 Excellent

julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

Kamila

Stayed 2 nights in Aug 2023

6/10 Okay

Elvio

Travelled with family
Liked: Property conditions & facilities
Stayed 2 nights in Aug 2023

10/10 Excellent

Bjarne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alt var godt. 👍
Dejligt og hyggeligt sted, glade, hjælpsomme og smilende personale. 👍 God og billig mad. Vi lommer helt sikkert igen.
Stayed 4 nights in Aug 2023

6/10 Okay

Juan

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Dirty panties everywhere in the room
The hotel is really cool very modern. The staff was beyond friendly and helpful. Location is great. My issue is with the room. I share a room three girls and another guy and I always have the same experience. This is the fourth time this happens to me women leave their dirty panties in the door knob. There was another dirty panty in the only sink to brush my teeth which I had to use the shower, and there was an old dirty pansy in, the bra in the hangers where we were supposed to hang the towels not to talk about all the long hair in the shower and in the sink beyond disgusting it’s always the same issue when there’s more women in the room then guys I never see guys on the where around or anything is really interesting how this ladies Are a little more disorganized
Stayed 1 night in Aug 2023

6/10 Okay

Holly

Stayed 1 night in Jul 2023

8/10 Good

Aashna

Stayed 4 nights in Jul 2023

10/10 Excellent

Melissa

Stayed 5 nights in Jul 2023

10/10 Excellent

Joana

Stayed 2 nights in Jul 2023

10/10 Excellent

Phoebe

Stayed 4 nights in Jul 2023

10/10 Excellent

Pedro Henrique

Stayed 5 nights in Jul 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
They say put your name on your food but do not provide a delible ink pin to write on your food. They say to label your food but do not say they will toss away your food and medicine leaving you with nothing to eat and no medicine and I am 70 years old. Truly bad experience to have the hostel toss 150.00 worth of food and medicine just because it was Monday morning. Please boycott this hostel until I am refunded 150.00. Thankyou Daniel
Stayed 1 night in Jul 2023

8/10 Good

Fernando

Business traveller
Liked: Staff & service
Stayed 2 nights in Jun 2023

10/10 Excellent

sidsel

Stayed 2 nights in Jun 2023

10/10 Excellent

Edwin

Stayed 4 nights in Jun 2023

10/10 Excellent

Dyann

Stayed 2 nights in Jun 2023

8/10 Good

Augusto

Stayed 1 night in Jun 2023

10/10 Excellent

David

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
A lovely place in a vibrant part of the city. Lots of good food nearby and interesting bars in the area. Handy for Trindade. A pleasant walk to the waterfront, but not so close as to be troubled by day tripping tourists.
Stayed 7 nights in Jun 2023

10/10 Excellent

Nikolaj

Stayed 2 nights in May 2023

10/10 Excellent

Albino Filipe

Stayed 1 night in May 2023

10/10 Excellent

Gaynor

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something for everyone
Booked to start & finish our small Camino trip. Fabulous stay, so very comfortable, a really interesting vibe which seemed to suit all age groups. Lots of activities happening. Appeared to be an event to welcome a young crowd to the city tonight as well as some kind of lecture for another crowd. Bars buzzing, food delicious
Stayed 1 night in May 2023

4/10 Poor

Flemming

Stayed 1 night in May 2023
Response from Selina on 29 May 2023
Hello Flemming, Thank you for your review! We are sorry that you didn't have the best time here with us. We appreciate if you could share with us a feedback as it helps us identify areas for improvement. Regards, Team Selina Porto

10/10 Excellent

francisco

Stayed 2 nights in May 2023
Response from General Manager on 24 May 2023
Hello Fransico,Thank you so much for your review! We are glad you had an excellent stay! We hope to see you again soon!Regards,Team Selina Porto

10/10 Excellent

Cathleen

Stayed 1 night in May 2023
Response from General Manager on 25 May 2023
Hello Cathleen,Thank you for your review! We are glad that you had an excellent time here with us! We hope to see you again soon!Regards,Team Selina Porto

8/10 Good

Raquel

Stayed 1 night in May 2023
Response from Selina on 15 May 2023
Hello Raquel,Thank you for your review. We are glad you had a good time here with us and we hope to see you again soon!Regards,Team Selina Porto

8/10 Good

Eric, Las Vegas

Liked: Cleanliness, staff & service
Noisy
Stayed 2 nights in Apr 2023
Response from Selina on 5 May 2023
Hello Eric,Thank you so much for your review! We are glad you had a good time here with us and we are sorry that you found it noisy, we will take your comment into consideration so we can improve our services even more.Regards, Team Selina Porto

10/10 Excellent

Lyndsay

Stayed 3 nights in Apr 2023
Response from Selina on 5 May 2023
Hello Lyndsay, Thank you so much for your review! We are glad you had a good time here with us and we can't wait to see you again soon!Regards,Team Selina Porto