We were there in May 2022 and the facility is close to Waterloo train station and the London Eye, so convenient location. Their facility is also in the business district so fairly quiet at night. It is clean, quiet, and has a good breakfast buffet that is reasonably priced. The reason for 3/5 stars is they did not have Wi-Fi from Monday through Thursday. They kept saying the engineers would come and fix it but it never happened. Even the front desk personnel had their laptop hard wired to check in people. One of three elevators was out of service the entire time. I am not sure if the issue is available IT service support or management doesn't care about these issues. After some complaining that I had to go to a Waterloo cafe to work on my laptop, they gave us free breakfast buffet for 2 days. Love the place but would expect more from them to ensure their Wifi works.