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Reviews of Hotel Fleuris Palawan

3 out of 5
Hotel Fleuris Palawan
Lacao Street, Puerto Princesa, Palawan

Reviews

8.4

Very good

Rating 10 - Excellent. 43 out of 104 reviews" "
Rating 8 - Good. 45 out of 104 reviews" "
Rating 6 - Okay. 12 out of 104 reviews" "
Rating 4 - Poor. 1 out of 104 reviews" "
Rating 2 - Terrible. 3 out of 104 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

7.0/10

Amenities

8.2/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

10/10 Excellent

Ji

Liked: Cleanliness, staff & service, property conditions & facilities
Best location across from the mall Super friendly and helpful staff Elmer is a go-to guy that is a legend Thanks for your help
Stayed 1 night in Dec 2023

8/10 Good

Anthony

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room does not match the listing. two single beds pushed up against each other is not a king size bed. there is definitely insufficient space for two adults and two children, just the two adults. And the fridge is really good at keeping you stuff warm. otherwise it's acceptable: clean, safe, convenient location.

8/10 Good

Lih Dar, Scarsdale

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok area
Stayed 2 nights in May 2023

6/10 Okay

Joe

Travelled with partner
Liked: Cleanliness, staff & service
The beds were horrible. So uncomfortable. I felt like I was sleeping on concrete. The staff was friendly.
Stayed 1 night in Feb 2023

6/10 Okay

Dan

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Jan 2023

10/10 Excellent

John Declan, Sydney

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent location, no elevators or coffee making facilities in rooms. Room service was very fast and all the staff were beyond helpful and wonderful to deal with. It was a very clean and nice place to stay with a huge Mall just across the road which was perfect.

8/10 Good

Arthur

Stayed 14 nights in Mar 2022

8/10 Good

Charles

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly personable staff, high quality room, convenient restaurant including breakfast service, arranged travel excursions on our free days.
Stayed 2 nights in May 2022

8/10 Good

Violeta

Liked: Cleanliness, staff & service
We were not pick up in the airport for Expedia did not coordinate with then our schedule of check in and arrival . Other thing that Expedia did not coordinate was our tour the number you gave was cannot be contacted , the River tour they cancelled on the day of the tour that I was upset for that was the reason why we visited the place . I finally they contacted us after an hour late of our pick up scheduled just to informed the trip was canceled. I refused to be canceled and demanded us to be transferred in another tour group otherwise we will let them pay our plane ticket and our hotel . So they are forced to provide us another tour group . Your rate to us is very high when we direct to them it much cheaper and you don’t provide a good coordination service . Once you got the payment , we are of it’s own which was very stressful for your telephone number you provided no body return the call . I cancelled the second tour Honda bay 3 days ahead of time of the actual schedule so we expect a refund for that . since in your guide line 3 days a head cancellation. With this bad experience with Expedia poor coordination and service we don’t like to use Expedia at all nor recommend to our friends and family . Please improve your service .
Stayed 4 nights in May 2022

10/10 Excellent

Charles

Stayed 1 night in May 2022

10/10 Excellent

Dan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Place
Great little hotel. Nice and clean. Great pool. Nice that it is across the street from SM Mall. I've stayed here numerous times and keep coming back.
Stayed 2 nights in Jan 2020
Response from She on 7 Feb 2020
Dear Sir Dan, Thank you for your review and for choosing Hotel Fleuris. We are happy that you enjoyed your stay and we are looking forward to having you again as our guest. Best Regards,

8/10 Good

Gi, Toronto

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This is more of a boutique hotel. The shuttle was great and picked us up on time. It’s literally right beside the mall and close to a lot of places to eat. Overall my stay was great and would stay here again.
Stayed 1 night in Jan 2020
Response from Hotel Fleuris Palawan on 28 Jan 2020
Dear Mam Gigi, Thank you very much for your candid review of your recent stay. Your feedback is extremely valuable to us. We are looking forward seeing you again soon here at Hotel Fleuris. Best Regards,

8/10 Good

Ma. Lea

Business traveller
Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2019

8/10 Good

Geir

Liked: Cleanliness, staff & service
Great staff in a good hotel close to the best mall
The staff was very welcoming and accommodating, the bed is huge and comfortable and the rooms has air condition which is of course very nice for everyone not used to 30°C. They are always ready to help and even arranged for a birthday cake and song for my fellow traveller when we returned from one of our tours! The hotel offers 24 hours in-house massage, and I am sorry I only had time for one treatment as the masseuse was both professional and skilled. The hotel location is also really good for shopping as it lies but a very short stroll from the newly built and modern mall SM. I found the mall to have great prices for high quality clothes, shoes etc and I'd really recommend it if you're a bit tired of haggling prices at the market. All in all the hotel is a great place to stay, but it shows that it has been a while since it was last refurbished. It has a dated look, but that's not so important. The bathrooms in particular are not in great shape though, but they are clean and functional. The showers should be replaced and the exceptionally noisy ventilation as well. Some rooms have power sockets with both EU/Asia - be sure to ask for one if you forgot your adapter.
Stayed 1 night in Oct 2019

10/10 Excellent

Dess

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
5 star on services,staff friendliness and accomodations,cleanliness , few steps from SM is a big plus . I felt its my second home with some added service perks. The only thing that spoiled my stay and probably most ,was very poor WIFI connection in the room most of the time NONE at all , you still need to go downstairs to the lobby or bar to have a good connection.Hhhmmmm...☹️😣☹️
Stayed 3 nights in Sep 2019

8/10 Good

Dean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were friendly and the property was nice. Unlike the Discovery Primea of Makati, Manila, the Hotel Fleuris of Puerto Princesa has a transparent and thoroughly honest check-in and check-out process. I happily recommend the Hotel Fleuris of Puerto Princesa.
Stayed 3 nights in May 2019
Response from Hotel Fleuris Management on 1 Jul 2019
Dear Guest. Thank you for giving us a good rating and for recommending our hotel. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and really nice staff very helpful and understanding of personal needs
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 3 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nicely located near many places of interest and the staff was more than helpful to find us what we needed
Stayed 4 nights in Apr 2019

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities
Staff hardly speaks or understands English. This makes it very hard to communicate and when we asked gor questions there seems to be misleading. As an example i was told that my check out was at 10:00pm so my flight was schedule for 8:00pm. Then i was called to inform me tgat check out was at noon. I would not recommend this place unless you can speak and understand their language.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quick reply to our emails, and they have a free shuttle service which makes everything convenient.
Stayed 3 nights in Jan 2019

10/10 Excellent

Verified traveller

Stayed 3 nights in Nov 2018

10/10 Excellent

eve, aussie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel Clean and Quiet..
Front Desk staff has no enough training she doesnt know what shes doing but the rest are excellent..
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2018

2/10 Terrible

Louie, ny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
will not come back to this hotel
i've never been to a hotel like this one, very strict with evrything! we cannot even bring food in the room, so strict w/ visitors, kept calling the room 10pm to tell us the visitors has to go, we have to pay for the pool 350/adult. sorry but never again.
Stayed 4 nights in May 2018

10/10 Excellent

Mark, California USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is nice and centrally located. Very near SM mall (200m). Everything worked and staff was friendly and professional. Close port and airport. Biggest plus they pickup and dropout for free to airport (PPS).
Stayed 1 night in May 2018

10/10 Excellent

Mishe, Melb, AUS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent! A 3 star, town centre hotel with 5 star service.
Stayed 3 nights in May 2018

8/10 Good

Mike, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good rating. Very clean and close to airport. Hotel offers a shuttle to airport.
Stayed 1 night in Mar 2018

10/10 Excellent

edgar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2018

10/10 Excellent

Andy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were large and enjoyable. very pleasant stay for Palawan Princesa. well situated for downtown and close to everything.
Stayed 2 nights in Feb 2018

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities
nice
Was good location near SM mall and down tone ,quite place
Stayed 3 nights in Feb 2018

8/10 Good

jay, manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice and clean hotel in the centre of the city
the hotel is very clean and the staff are very courteous, its near the airport and everything is close nearby.
Stayed 1 night in Jun 2017

10/10 Excellent

Don

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was all great!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Ramon

Liked: Cleanliness, property conditions & facilities
Convenient location
Pillows were too soft, bed was too hard. Breakfast was free but serving sizes were too small. Wifi was slow.

10/10 Excellent

z. gikas, Mykonos, Greece

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value fit money hotel in Puerto Princesa
If you plan to go to Puerto, this hotel is close to everything including the airport. They provide shuttle to airport for free. Nice personnel!

8/10 Good

Greg, Zurich

Liked: Cleanliness, staff & service, property conditions & facilities
Budget Hotel close to forthcoming SM Mall
This is a nice budget hotel with a pool & v. good Japanese restaurant, close to the Airport & a forthcoming SM Mall. They can arrange all the necessary tours for you...

8/10 Good

Gamaliel Gonzales, Yokosuka, Japan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Hotel Experience
Great hotel and customer service. the rooms were very clean and the stay was very comfortable. The wi-fi connection in the room was horrible and had to use the wi-fi in the hotel lobby. The sushi at We Be restaurant was pityful but the rest of their food was great.

8/10 Good

Sienna Lyn, US

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Staff were helpful and accommodating. The place is clean and quiet.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Bree , Aus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable, close to airport
We stayed in Puerto Princesa for one night before an early flight. This hotel provided the most comfortable and convenient stay, offering free airport transfer. It was super close to lots of restaurants too, walking distance.

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel
Great hotel, friendly staff, close to everything. Out of the 8 hotels ranging from 2 to5 star this was hands down the best of our stay. Highly recommend to everyone including family's with children.

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very high standard of service and cleanliness
The hotel is very clean and kept to a high standard. The staff are very friendly and professional they will do there best to make your stay a pleasant one. The area the hotel is in is not the best but it's safe and there's building work going on adjacent to the hotel this is a new shopping mall this means there's a little noise as there working at night too but this did not spoil my stay this will be a good boost to the hotel in the future if I was to go to palawan again I'd definitely stay in this hotel again. A special thanks to Chris, Leo, PJ and the rest of the staff for looking after me. Keep up the good work .......

10/10 Excellent

chris, seattle

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel in center of city
Stayed there one night before catching flight back to Manila. Centrally located . Construction of new sm mall right across the street not really a problem. Staff was very friendly and accommodating. Would definitely stay there again. Shuttle to airport was 80 pesos which is a great deal and the van was super.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is convenient and quiet.
Our family had a pleasant stay with welcoming staff, clean room and great service. The restaurant have good food and good service. The hotel is very recommendable and we are looking forward to coming back.

8/10 Good

jc

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overnight stay
Close to airport and free shuttle, great breakfast, clean and midern room.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
it's ok for an overnight stay, but not really a place i would stay to relax for an extended period

10/10 Excellent

Mario, Miami

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
The rooms (2) were well kept and very clean. The staff both at the front desk and room steward were very pleasant and accommodating, ready to assist in any request that my family had with a smile and efficiently. We booked the tours (Honda Bay Island Hopping and Underground River) through the hotel and although they had no brochures of the tours the staff was informative of what to expect. We decided last minute on our first evening at the hotel to visit the fire fly tour and the receptionist booked a private van for us quite easily. The restaurant can improve a bit on the service but they are friendly and the food was very good. When ever our family goes back to Puerto Princesa we will definitely stay at the Hotel Fleuris. Thank you for a memorable stay

10/10 Excellent

Ela A., CA, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Customer Service and Nice Hotel!
We are 11 people total , first time in Palawan. I reserved 3 rooms for 3 days and 2 nights. Our whole stay here is excellent. Customer service is perfect! All staff are very friendly, approachable, always smile and very helpful in everything especially with all the tours we got. Thank you so much! Free suttle pick-up & drop off at the airport. The complimentary breakfast is so good. All the food they serve even lunch is all delicious. My kids love the pool. Air condition is very cold, room is big, very clean hotel and this hotel is very near to mall and a lot of restaurant. I highly recommend this hotel to everyone.