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"Our stay at Servatur Puerto Azul was very positive, though best suited for families. Rooms: Daily cleaning was a plus, but floors were dusty and patio doors lacked a child lock (though heavy). Pools & Sun Loungers: All pools were pleasantly warm. Be prepared to reserve sun loungers early (before 7 AM is essential for a good spot; by 9 AM, none are left). Pool areas can be slippery; water shoes recommended. Food & Drink: Buffet food was good, with variety lasting about 10 days. Steaks, Asian station, and ice cream were highlights. Self-serve drinks were great, and the main bar offered improved cocktails and a special banana liqueur sangria. Service: Staff, Sule, Joel, Katherine, Ylena, Marta, and Moodu were great and stood out. Tipping protocol was unclear. Reception service was inconsistent. Facilities & Check-out: Laundry (2 washers/dryers, €5, card only) and no pool clocks (bring a watch). Tables often wobbled. Check-out shower booking was confusing; checked out at booked slot at 8:30 AM, all showers were occupied by our 5 PM slot, causing a 20-minute wait. A thoughtful touch: a card for drink dispensers was provided due to our wristbands expired at 12:00 Noon. Overall: Warm pools, good food/drinks, and clean rooms were highlights. Be ready for the sun lounger "race." This hotel is geared towards families. While we try new places, we'd consider returning."

"100% the staff made this Hotel. Very attentive always serving with a smile. The actual hotel is looking like it needs a little tlc. Paintwork flaking, loose block paving, water leaks."

"A fabulous stay in this amazing apartment. Everything about this place is just wonderful. Would have loved a longer stay. "

"A wonderful experience in Gran Canaria with this outstanding hotel – Gloria Royal Palace Hotel & Spa. Receptions are very nice and helpful. Breakfast Buffet with many different choices of food and drinks. I highly recommend the OMELETTE which is prepared on-site by the chef. Yummy!! Guests staying in the hotel would prefer the outdoor pool. Therefore, the hydromassage station is not crowded. Convenient location, it takes only 6 mins drive to Mogan Mall. Excellent hotel, not to be missed."

"Everything "

"One of the best hotels i have ever been to, great big swimming pool, massive verandas, the staff are amazing, happy, helpful, understanding, nothing was a bother to them, cant wait to go back to this hotel."

"Awesome view, really good food. Needed a taxi to go to the beach "

"We really enjoyed our stay at the Montebello but improvements could be made. The facilities were great, the hotel was spotless, the pool area is lovely with plenty of sunbeds and it's in a fantastic position not far from many bars and restaurants. The beach is only a 10 minute walk. The only downfall was the lack of air conditioning which we knew when we booked. That said we were informed that we could rent a fan but they were all gone everytime we asked. We'd definitely recommend people to stay here and We'd visit again ourseleves."

"The pools were very nice and the hotel had a lot of activities. However, it’s about a 30 minute walk from the beach and not an easy 30 minute walk you’re scaling down like three mountain sides. Also the Wi-Fi was very poor and didn’t work for half of my stay. I didn’t really like that reception wasn’t 24 hours Especially since my Wi-Fi didn’t work. I also couldn’t call a cab to get to the airport and reception wasn’t open to help me."