Punta des Terrats

A very authentic and nice luxury hotel in old parts of Ibiza. Rooms where nicely cleaned and the staff was extremely helpful.

We booked Nomade Temple Ibiza expecting the five-star luxury experience that was advertised, but unfortunately it fell well short. Firstly, the staff were excellent throughout our stay. Jessica, the restaurant manager, and Juan Manuel by the pool were both outstanding and did everything they could to help. Our disappointment is with management, not the team on the ground. Several key facilities that influenced our booking weren’t available, including the spa and gym. Had we known this before travelling, we would have stayed elsewhere. The air conditioning couldn’t be set below 21°C, making it difficult to sleep in the Ibiza heat. Only one restaurant was open with a very limited menu, breakfast lacked variety, and we were even served raw burgers on more than one occasion. Our room also didn’t match the advertised amenities, the in-room tablet contained inaccurate information, and a stargazing activity we booked never took place despite us arriving early and waiting. The biggest issue was the lack of transparency. We weren’t told before arrival that major facilities would be unavailable or that dining options would be so limited. This meant we regularly had to leave the hotel to eat elsewhere instead of enjoying the relaxing holiday we’d booked. We contacted the hotel directly to resolve these concerns before leaving a public review but have received no acknowledgement or response.