Hexham Hotel Guide - Purple Mountain Bike Hire Centre hotels in Hexham, United Kingdom.

"Decor was lovely, room was nice (if not boiling hot) but the food was shocking. Handed an evening sunday roast and burger menu after having made a reservation in the afternoon. No sunday roasts or any buns/bread left, none of the starters we ordered were available, no hand cut chips... not sure why they took reservations. Very disappointing, unfortunately wouldnt recommended for this reason "

"Very clean room, great staff (friendly & helpful to the max, nice amenities. The Balcary has great ambience. So very happy to have stayed here. Have to point out the nice breakfast service. Wonderful!!!"

"We had a warm welcome on a very rainy February day. Our room was warm and comfortable. The food in the restaurant was really good. The weather stopped us visiting the Observatory, which was a shame. We will definitely visit again at a different time of year, as the hotel is well placed to visit places of interest. "

"Staff and food excellent. Booked a Superior Double room at £172, unfortunately we got a family room with a single bed and what looked like a Queen bed. Black mould on the bathroom ceiling and a light hanging out, bare wires above the bedroom mirror, heating was not on and we came back to a cold room, had to get the staff to sort the heating out, and although there is tea and coffee in the room with a kettle, there was no milk provided and so we could not make a cuppa in the morning."

"Comfortable, warm, clean room. Gentleman on the reception desk was very friendly and welcoming."

"Amenities staff"

"The room was nice and the amenities fine, but it wasn't exactly the warmest of welcomes when we checked in -- and then we didn't get to properly check out because the whole hotel was locked up, and the owners had departed, so we had to unlock the outside door to get in and drop the key in a key box! "

"Clean, very friendly, warm, easy check in and quick responses. Free car park & WiFi. We stayed in a dog friendly room. "

"Great service. G"