Courtyard

Reviews of Manoir Sur le Cap

3.5 out of 5
Manoir Sur le Cap
9 Avenue Ste-Geneviève, Québec City, QC

Reviews

8.6

Excellent

Rating 10 - Excellent. 382 out of 836 reviews" "
Rating 8 - Good. 317 out of 836 reviews" "
Rating 6 - Okay. 91 out of 836 reviews" "
Rating 4 - Poor. 30 out of 836 reviews" "
Rating 2 - Terrible. 16 out of 836 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Rosanna

Travelled with group
An older property however rooms are clean, the staff are friendly , the rooms are individually unique and the hotel is located in a great location in the old city.
Stayed 1 night in May 2024
Response from Qing on 5 May 2024
Thanks for staying with us, we appreciate your feedack.

8/10 Good

Savreen

Stayed 1 night in Apr 2024

10/10 Excellent

Robert

Stayed 1 night in Apr 2024
Response from Qing on 5 May 2024
Thanks for staying with us, we appreciate your feedack.

10/10 Excellent

Gerald

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 3 nights in Apr 2024
Response from Qing on 7 Apr 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Plain

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was clean, cozy and beautiful. The staff were genuine and kind. Charming and unpretentious. Will stay there again!
Response from Qing on 15 Mar 2024
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Checkin/checkout were easy
Stayed 4 nights in Mar 2024
Response from Qing on 13 Mar 2024
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

Harsh

Business traveller
Liked: Cleanliness
Disliked: Property conditions & facilities
There was no water in the room and reception was closed when I arrived since there is nothing nearby to this location I slept thirsty. Additionally, there was no toothpaste in the kit. Lastly, I was disappointed because the coffee maker was so filthy that I didn’t consider to have a coffee in the morning as well.
Stayed 1 night in Jan 2024
Response from Qing on 8 Jan 2024
Dear M. Harsh,We are sorry to hear that you are experiencing issues with the hot water, toothpaste, and coffee maker in your room. However, we would like to clarify that as a majority Canadian hotel, we do not provide toothpaste in the kit. Nevertheless, we do provide a heating system, hot and cold water, a coffee maker with coffee cups, milk, and a refrigerator in your room. We would like to assure you that the room is cleaned by professional room cleaners and checked by a supervisor, so the room and coffee maker is clean. We have checked all conditions today in your room, and everything is correct. There is hot water, and the coffee maker is running well. If you need instructions on how to use the coffee maker, please call us, and we will be pleased to help you.As mentioned in the confirmation letter of your reservation, our front desk is not open 24 hours. However, if you need any services, you can call us, and we will serve you 24/24 hours.We hope this clears up any confusion and that you have a pleasant stay with us. If you have any further questions or concerns, please do not hesitate to contact us.Sincerely,Qing

10/10 Excellent

Johanne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Qing on 26 Jan 2024
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Steve

Stayed 1 night in Dec 2023
Response from Qing on 31 Dec 2023
thanks for staying with us, we will improve our service.

4/10 Poor

Samer

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Qing on 20 Dec 2023
In your room you are 2 adults and 2 children, but in your reservation you are only 2 adults. Normally we charge 2 children, but we only charge 1 child. This is the reason you are not happy.

2/10 Terrible

?

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Dec 2023
Response from Qing on 18 Dec 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Andre

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The staff went out of her way to be helpful. We were earlier there than expected and since our room was not ready yet, she suggested another room that was more suitable for my wife. Greatly appreciated. Recommend !!!
Stayed 1 night in Dec 2023
Response from Qing on 18 Dec 2023
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Older property and some of the rooms are quite small, at least ours was smaller than anticipated. Parking was a small headache. The location is great! It is “Old Quebec” and that was the vibe we were hoping to experience. Easy walking distance to soo much! Maria was very helpful. She obviously cares about her work and makes the extra effort. A true asset.
Stayed 4 nights in Sep 2023
Response from Qing on 7 Dec 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Qing on 7 Dec 2023
Thanks for staying with us, we appreciate your feedback.

6/10 Okay

Dagmar, Burlington

Travelled with family
Liked: Staff & service
Location is excellent as it is right next to the Frontenac Chateau. There is no parking and the closest parking is about 10 minutes walk near St. Jean st. That was not really a problem for us as we are familiar with the old town. The building is a beautiful old building couple hundred years old at least. I love staying in these buildings. Unfortunately our room was the smallest I've ever seen and this was not our first stay in the area. Bathroom was not too clean and drain was clogged which I reported.
Stayed 2 nights in Nov 2023
Response from Qing on 4 Dec 2023
Thanks for staying with us, we will improve our service.

8/10 Good

Richard

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location. Next door to Fairmont Hotel and St. Lawrence River. Walkable. Friendly staff when we arrived. Cute rooms facing park. Unfortunately construction up street making it difficult to access.
Stayed 3 nights in Oct 2023
Response from Qing on 15 Nov 2023
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

john

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Was very bad. stayed there 2 nights and shower did not work. Owner/manager came in after 8pm to fix and did not still work. Attitudes were not good. Communication not good either
Stayed 2 nights in Oct 2023
Response from Qing on 2 Nov 2023
Thank you for staying with us, we are very sorry about the shower, now we are already changing a new one.

10/10 Excellent

Kathryn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location
Stayed 3 nights in Oct 2023
Response from Qing on 30 Oct 2023
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Dean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Qing on 25 Oct 2023
Thanks for staying with us, we appreciate your feedback.

2/10 Terrible

Gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay anywhere else, you will be happier.
Stayed 5 nights in Oct 2023
Response from Qing on 22 Oct 2023
Dear Gary B. Hunt,We hope this message finds you well. We recently came across your feedback regarding your reservation at our hotel, and we would like to address your concerns.We understand that there was a discrepancy with your reservation, as you were marked as a no-show without prior cancellation. According to our hotel's cancellation policy, reservations that are not canceled within the two days before arriving are subject to charges for the total reservation amount. This policy is in place to ensure that we can effectively manage our room availability and provide the best service to our guests.Your feedback is valuable to us, and we take your comments seriously. We continuously strive to improve our services and provide our guests with the best possible experience. We would appreciate any additional information you can provide to help us better understand and address your specific concerns.We sincerely hope you would reconsider your opinion of our hotel, as we would welcome the opportunity to serve you in the future and provide you with a more positive experience. Your satisfaction is important to us, and we are committed to making your stay a memorable one.Thank you for taking the time to share your feedback with us. We look forward to the possibility of hosting you in the future and exceeding your expectations.Warm regards,Manoir sur le Cap inc.

8/10 Good

David

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely old romantic hotel, small but nice room
Fantastic location right on the Governors Garden and 1 minute walk to the chateau Frontenac which we had a great view of from our room (room 7 Romantique). We had requested 16 or 14 so was disappointed when we were given 7 which was much smaller; too small. But it did have a great view, huge bath for 2, and comfy bed. So overall was great. No breakfast options and surprisingly not that easy to find nearby.
Stayed 2 nights in Sep 2023
Response from Qing on 6 Oct 2023
Thanks for staying wiht us, we will improve our service.

8/10 Good

Julie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bel emplacement!!! Près de tout du côté vieux Québec; Château Frontenac
Stayed 2 nights in Oct 2023
Response from Qing on 4 Oct 2023
Merci de rester avec nous, nous apprécions vos commentaires.

6/10 Okay

Michael J

Travelled with family
The room door was difficult to open especially from inside. The shower was very complex to operate with no instructions. GREAT AFFORDABLE LOCATION.
Stayed 2 nights in Sep 2023
Response from Qing on 3 Oct 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Qing on 1 Oct 2023
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Juliet, QUEENS VILLAGE

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I love the location. All the attractions in old Quebec is just a couple of minutes walk from the hotel. I can see the Dufferin terrace and the chateau Frontenac on my window very clearly and it is only 2 minute walk from the hotel. Front desk staff Maria is very pleasant and accomodating. However room doesn't have a safe box to put in your valuables while touring the city. We went there in a hot month and used a lot of ice however there is this one staff member who prohibited us to get more than 2 bags /day or else we have to pay the extra. Mind you the ice is in the quart size ziploc bag which is not much. Parking is not a problem as they have a parking card in a garage a couple of blocks from the hotel that cost $20/day.
Stayed 2 nights in Sep 2023
Response from Qing on 1 Oct 2023
Thanks for staying with us, we appreciate your feedback.

10/10 Excellent

Varinderpal

Nice
Stayed 1 night in Sep 2023
Response from Qing on 23 Sept 2023
Thanks for staying with us, we appreciate your feedback.

6/10 Okay

Chloe

Travelled with partner
Disliked: Staff & service
This property definitely could use some updating and cleaning. The bed/bedding wasn’t comfortable And this FOH staff was rude and unhelpful.
Stayed 2 nights in Sep 2023
Response from Qing on 22 Sept 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Jaya

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice well located property. Would highly recommend if you would like to walk to most places. We stayed in the condo and we enjoyed our stay.
Stayed 2 nights in Sep 2023
Response from Qing on 19 Sept 2023
Thanks for staying with us, we appreciate your feedback.

4/10 Poor

Irwin, Miami

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Great location to the old city. Unfortunately the property itself and rooms left a lot to be desired. The door to my he room was warped and stuck. The steps up and down with luggage were difficult
Stayed 2 nights in Sep 2023
Response from Qing on 17 Sept 2023
Thank you for staying with us. You forgot that we helped you with your luggage.

10/10 Excellent

Marilou

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Qing on 17 Sept 2023
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Bob

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location close to the terrace and Frontenac. Room is quite compact but everything works and had a view from small window. No elevator, but we knew that. Pillows were not great (flat).
Stayed 3 nights in Sep 2023
Response from Qing on 15 Sept 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Qing on 14 Sept 2023
Thanks for staying with us, we appreciate your feedback.

6/10 Okay

Lloyd

Stayed 3 nights in Sep 2023
Response from Qing on 1 Oct 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Rosa

Travelled with family
Liked: Amenities
Location
Stayed 2 nights in Sep 2023
Response from Qing on 6 Sept 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Ian

Stayed 1 night in Aug 2023
Response from Qing on 29 Aug 2023
Thanks for staying with us, we appreciate your feedback.

8/10 Good

Paul

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The room and property is very nice.
Stayed 2 nights in Aug 2023
Response from Qing on 27 Aug 2023
Thanks for staying with us, we will improve our service.

8/10 Good

Verified traveller

Travelled with family
Liked: Property conditions & facilities
Location, location, location.
Excellent location, in the middle of everything yet quiet as well. Parking isn't on-site, but we were able to drop off and pick-up our luggage near curb, so it worked out.
Stayed 2 nights in Aug 2023
Response from Qing on 25 Aug 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Allen

Stayed 2 nights in Aug 2023
Response from Qing on 25 Aug 2023
Thank you for staying with us, we appreciate your feedback.

10/10 Excellent

Dave

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from Qing on 25 Aug 2023
Thank you for staying with us, we appreciate your feedback.

8/10 Good

glenyce

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2023
Response from Qing on 23 Aug 2023
Thanks for staying with us, we will improve our service.

8/10 Good

Dennis

Stayed 3 nights in Aug 2023
Response from Qing on 18 Aug 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Marifer, Slave Lake

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location!!!
Stayed 2 nights in Aug 2023
Response from Qing on 14 Aug 2023
Thanks for staying with us, we appreciate your feedback.

6/10 Okay

MONIQUE

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is ideally situated to walk around Old Quebec. The bed was comfortable and the room was quiet with a great view. We had some struggles with parking and ended up having to park in the Fairmont for $50 overnight. The door to our room did not close properly and I wasn’t able to open it myself which could have been very dangerous in an emergency situation.
Stayed 1 night in Aug 2023
Response from Qing on 14 Aug 2023
Thank you for staying with us, we have checked your room door, it is ok. customers follow no problem as you said.

8/10 Good

Debra

Stayed 1 night in Aug 2023
Response from Qing on 12 Aug 2023
Thanks for staying with us, we will improve our service.

10/10 Excellent

Venus

Liked: Property conditions & facilities
Disliked: Amenities
Very clean
Stayed 1 night in Aug 2023
Response from Qing on 10 Aug 2023
Thanks for staying with us, we appreciate your feedback.

8/10 Good

George

Travelled with partner
Liked: Cleanliness
The location was excellent. Allowed to leave our luggage before check-in so that was helpful. Only issue was the locks on doors were a little difficult, seemed to need some maintenance. I would recommend for an affordable stay .
Stayed 2 nights in Aug 2023
Response from Qing on 8 Aug 2023
Thanks for staying with us, we will improve our service.

8/10 Good

Scott

Travelled with partner
Liked: Cleanliness, staff & service
We were close to the Chateau Frontenac, board walk and Citadel. The room was clean and quiet and the staff was helpful. There were many restaurants were close by. Definitely could use new pillows and the 56 stairs to our room were challenging after a full day of touring. All in all, we enjoyed our stay.
Stayed 3 nights in Aug 2023
Response from Qing on 8 Aug 2023
Thanks for staying with us, we will improve our service.

8/10 Good

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Aug 2023
Response from Qing on 7 Aug 2023
Thanks for staying with us, we will improve our service.

6/10 Okay

Dennis

Location was great. Other then that there was nothing special about property. If you like old and historic it may appeal to you more.
Stayed 2 nights in Jul 2023
Response from Qing on 31 Jul 2023
Thanks for staying with us, we will improve our services.

10/10 Excellent

Sheryl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was wonderful. We will surely be back.
Stayed 2 nights in Jul 2023
Response from Qing on 29 Jul 2023
Thanks for staying with us, we appreciate your feedback.