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"Having to wait for golf carts if you didn't want to climb up or down the many, many stairs to get from the mountain side rooms to the lobby area, restaurant, beach and ground floor pool and back again was aggravating at times. Mone at the check in desk was so nice. Xena, also at the front desk, was exceptional with helping us relocate to a ground floor room as we needed to leave the property for our flight home before the golf cart crew started for the day. Margaritaville restaurant has a very nice selection of breakfast, lunch and dinner entrees. Our server the first night of our stay was very, very slow. Our server the second night of our stay was exceptional. Unfortunately, the Sargassum was in the cove and no one was in the water, but the pool area was clean, comfortable and had lots of loungers available. Roosters, guinea hens, iguanas, cats and dogs are around the property. I could have foregone the rooster crowing at sunrise. "

"Our stay at the Westin was great , all of our needs were met by pretty much the restaurants and bars. It was great we could visit the sister resort with a free shuttle or short walk along the coastline. Property was beautiful!!!"

"One of the most amazing views. Great staff. Everyone and everything was just pretty perfect."

"The room was clean. Very dated and old looking inside. There is a leak in the small upstairs hall leading to the bathroom. Leaked bad during the hard rain we got one of the days."

"We were without power (at least 3-5 hrs on 3 days and one day was 18hrs) 4 out of 6 days. One small flashlight, NO generator. Very inconvenient when you can’t make meals (which is why I rented a place with a full kitchen) or do laundry. All I got from management was I’m sorry. The check in process was very odd. Random text messages for 2 different people (not explaining who they were until I asked) asking about our flight info. Jill met us at the property once we arrived and she was AWESOME!! "

"No generators, power goes out every night for an indefinite time, host was not willing to communicate about compensation"

"Beautiful view, and best location on the island! Restaurants, beach, taxi service all right there, and generators! "

"Great location and view! Michaels place was very clean and he was super easy to communicate with. Would definitely stay here again. "

"During the first full day of our four-night stay, the unit lost power around noon while the island was experiencing outages. We notified the property contact at approximately 1:00 p.m. and were told power would return within 30–60 minutes. By 6:00 p.m., power had not been restored, and we were informed the water would be turned off in an effort to restore power. At approximately 7:30 p.m., we reported that our unit still had no power or water. We were then informed the water supply was connected to a neighbor’s generator, which was no longer available. Without running water, we had to use pool water to flush the toilet. After I sent a picture of the unit below us with power and us without, the property owner indicated the generator was not functioning and that someone would be sent to repair it. Our rental agreement stated the unit had a generator and continuous water access. Power returned around midnight. The next morning, we secured alternate accommodations and left. The property owner issued a partial refund and advised us to contact Hotels.com regarding any additional reimbursement. We feel we were not made whole. "