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Reviews of OYO Hotel Doswell Kings Dominion

2 out of 5
OYO Hotel Doswell Kings Dominion
10222 Kings Dominions Boulevard, Doswell, VA

Reviews

4.0
Rating 10 - Excellent. 14 out of 171 reviews" "
Rating 8 - Good. 18 out of 171 reviews" "
Rating 6 - Okay. 15 out of 171 reviews" "
Rating 4 - Poor. 26 out of 171 reviews" "
Rating 2 - Terrible. 98 out of 171 reviews" "

4.2/10

Cleanliness

4.8/10

Staff & service

3.4/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

Jason

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Closed
This pla e is closed and Hotels.com shouldnt be listed on their site.
Stayed 1 night in Sep 2023
Response from Maria on 11 Sept 2023
Hi, Jason! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Maria

2/10 Terrible

Sandra Marie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so bad it was at a truckstop and it was nothing like the pictures online. It was so sketchy dirty there was nobody there to even check you in and I wouldn’t let my pet stay there. That’s how bad it was.
Stayed 4 nights in Sep 2023
Response from Eva on 11 Sept 2023
Hi, Sandra! We sincerely apologize for the trouble caused. We would like to thank you for sharing such important feedback, we will surely work on this to ensure your next stay turns out to be an amazing one. Regards, Eva

2/10 Terrible

Alejandro

Stayed 1 night in Sep 2023
Response from Ava on 17 Oct 2023
Hi, Alejandro! We are sorry to see that our guest is not completely satisfied. We promise to improve the services further and continue to make sure our valued guests are delighted. Regards, Ava

10/10 Excellent

Haiyan

Stayed 1 night in Jul 2023

2/10 Terrible

DOEANNE, Ashburn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
After booking and prepaying for this property, THEY DO NOT TAKE RESERVATIONS FROM EXPEDIA/TRAVELOCITY. We arrived and had nowhere to stay. Travelocity moved us to a hotel 10 MILES AWAY from Kings Dominion. Unacceptable and a fraud
Stayed 1 night in Oct 2022
Response from Ammy on 4 Nov 2022
We are extremely sorry to know this, Doeanne! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Terrible

Ashley L

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
When we went to check into the facility, they VERY RUDELY I might add, said they "closed their account three months ago" and refused to service us even though they were listed on the website. We drove 3 hours to go to King's Dominion just to be told our motel didn't exist anymore. I reached out to Expedia's customer service and I'm still waiting on a refund because they wouldn't put me up in a room. Customer service reached out to the property and apparently they said the reservation was all good, but when he tried reaching out to the property directly to confirm with them, they didn't pick up the phone. We ended up staying at a different Hotel and I hope we get refunded back. If not, we've been scamed and are out about $165.00 dollars for two nights. BUYER BEWARE DO NOT BOOK THIS PROPERTY!!!
Stayed 2 nights in Oct 2022
Response from Ammy on 4 Nov 2022
We are extremely sorry to know this, Ashley! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah

2/10 Terrible

Asia

Stayed 2 nights in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Asia! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

2/10 Terrible

Katrina

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely Disgusting
The hotel does not exist anymore under OYO. It is now travelers lodge. There is no lobby to check in as advertised in the pictures. Check in is in a run down truck stop gas station in which we were denied check in due to it not being ran by OYO anymore. We are also being denied a refund on two rooms because they marked us checked in after calling from the hotel and being hung up on 3 times to let OYO know that we were being denied check in as advised by the gentleman at the gas station check in. Even had we been allowed to check in I would have never let my children stay in this place. The outside was disgusting, I can only imagine the rooms.
Stayed 1 night in Oct 2022
Response from Ammy on 19 Oct 2022
Apologies for the problems you had faced, Katrina! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Cassie

Stayed 1 night in Oct 2022
Response from Ammy on 19 Oct 2022
Hi, Cassie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service
Very close to Kings Dominion
Check-in was weird. The clerk just ignored me and just kept texting on his phone. Perhaps he just got some bad news because he didn't seem to be having a good night and was unfriendly and didn't talk. Finding the place to check-in was difficult. It was inside the store. The good part is that there is a fully stocked store (gas station) on the property. Don't expect much. It's a worn-out hotel. However, I didn't see any bugs. Yay. Despite being a rather dumpy motel, I'm too cheap to spend a lot of money on a nice hotel just for a few hours of sleep. Plan to stay there again for the next trip to Kings Dominion.
Stayed 1 night in Aug 2022
Response from Greta on 19 Sept 2022
Hi, thanks for rating us, looks like your stay with us hasn't been up to par. We believe in continuous improvement. Give us another chance and we'll make sure you experience the comfort and hospitality we know. Regards, Greta

2/10 Terrible

Cora

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was disgusting The adjoining room door was not lockable ...called front desk and nothing was done We did not stay ...there were Roaches in the fridge and on the walls when we came in from the concert and we left Very disappointing and gross I expect a refund
Stayed 1 night in Aug 2022
Response from Mike on 6 Sept 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Mike

2/10 Terrible

Gregg

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place sucked
The lights in the room didn’t work There where roaches in the room You had to go to the quick store to get the key I’m going to think there was no ac cause the two men in the room we had to pass where sleeping with no clothes on with their door open
Stayed 1 night in Aug 2022
Response from Arthur on 1 Sept 2022
It seems that you are not completely satisfied with our services! Be assured, we have marked a note of this issue and we will strive to ensure better services further. Regards, Arthur

2/10 Terrible

Jenny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stay far away from here
This hotel should be closed and not available for anyone to book! There is no check in desk you have to navigate through a truck stop and enter a store to find anyone The room had black mold all around the floor around the dresser and all plumbing fixtures! There was 1 working channel on the tv No internet! Pool was fool of garbage and dirty muck! And the worst part was the cockroaches crawling all over the place! We took pictures and immediately left! We were only refunded for a one night stay even though our reservation was for 2 nights! Even though we only stayed for a total of 10 minutes! No one on the property speaks English so communication is horrible! This place was horrible! I’ve never seen hotels.com have a hotel like this on their site they need to remove from their list of hotels!
Stayed 2 nights in Aug 2022
Response from Ammy on 6 Sept 2022
Apologies for the problems you had faced, Jenny! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

Mariah

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Dirty, insects EVERYWHERE, ants, gnats on the bed
Stayed 1 night in Aug 2022
Response from Jon on 29 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

4/10 Poor

Ronald

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Aug 2022
Response from Ammy on 30 Aug 2022
Hi, Ronald! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep your standards in the future. Regards, Amelia.

4/10 Poor

Jared

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked it was cheap. Disliked the roaches. No TV. No towels. No wifi. No hooks for towels. Running toilet. 1 ply toilet paper. Need to deep clean this place or tear it down
Stayed 2 nights in Aug 2022
Response from Jane on 29 Aug 2022
Sorry for the hassle you faced, Jared! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Christopher

Travelled with group
Disliked: Cleanliness, property conditions & facilities, room comfort
Breathtakingly scary
We pulled up to the hotel and thought there was no way where we were was the place we’d booked. It looked like the scary hotel in a murder show where the hero’s car breaks down and they have to walk in the rain to and spend the night. The sort of place that charges by the hour vs the night. We didn’t even stay there. We abandoned it, ate the cost of the reservation, and went to the Laquinta across the parking lot and for a room.
Stayed 1 night in Aug 2022
Response from Ammy on 19 Oct 2022
Apologies for the problems you had faced, Christopher! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim

2/10 Terrible

Debbie

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
This was under the comforter
These were the “clean” towels in the bathroom on the rack
Bathroom sink
Stayed 1 night in Aug 2022
Response from Ammy on 19 Oct 2022
Hi, Debbie! Thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim

8/10 Good

Denise

Travelled with family, Travelled with group
Liked: Staff & service
Disliked: Room comfort
Old and nasty
Not worth the price, there were roaches and the bed springs were horribly felt. Everyone didn't sleep well and woke up with sore bodies. The carpet was dirty. Somebody needs to go in these rooms and inspect them as for they are very unsanitary. would definitely like a refund.
Stayed 1 night in Aug 2022
Response from Arthur on 23 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Arthur

2/10 Terrible

Saadia

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
That’s a Hotel it’s very dirty and it’s the worst
Stayed 1 night in Aug 2022
Response from Arthur on 17 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Arthur

2/10 Terrible

Terrance

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
A dump
It was nasty the toilet hadn't been cleaned the bathtub was nasty it had a funny smell in it we didn't even stay there we went running on got a room at another hotel and I didn't even get my money back
Stayed 2 nights in Jul 2022
Response from Jon on 19 Aug 2022
Hi, we are sad to see that you are not satisfied with our services. Be assured, we will strive day and night to ensure a comfortable stay in the future. Regards, Jon

8/10 Good

Charles

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Charles
Bathroom shower and tub needed to be cleaned.
Stayed 1 night in Jul 2022
Response from Jon on 19 Aug 2022
We appreciate your feedback! Hope to welcome you soon :) Regards, Jon

2/10 Terrible

Kay

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Did not stay. Went in to a smelly , dingy, dark room, smelled like vomit, urine and sweat. Holes in wall behind toilet and bugs all over the floor. Pulled back sheet on one bed and a bug flew out and there was long black hairs. Spider on other bed. Floor was dirty like hasn’t been vacuumed or swept or mopped in who knows how long. We left and requested refund. Man at counter in fuel station said to call a number for refund. Had to call 7 times to finally speak with someone. One time it connected to the hotel and I told the man the room was disgusting and the man said the rooms are beautiful and not disgusting. I told him what we encountered and he hung up. Eventually the OYO main office approved a refund and apologized.
Stayed 1 night in Jul 2022
Response from Ammy on 21 Jul 2022
Apologies for the problems you had faced. We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

4/10 Poor

Amritpal

Disliked: Cleanliness, property conditions & facilities
OYO Stay
A room was given to me with a key card. I was told by staff that the room has changed. The new room I was in was very dirty. Bathrooms were not clean, open wrapper of condom on the floor, hair pins in the bath tum. I had (4) bottle of lotion, no hand soap nor shampoo. No paper or plastic cups
Stayed 1 night in Jul 2022
Response from Ammy on 24 Jul 2022
Apologies for the problems you had faced, Amritpal! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Amelia.

2/10 Terrible

latoya

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Pool was closed do to regulations Roaches and fruit flies Tub was clogged Not very clean…cigarette ashes behind the night stand silly string or gum was on the walls Electrical issues with turning the lamp on!
Stayed 3 nights in Jul 2022
Response from ja on 10 Jul 2022
Hi, latoya! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

8/10 Good

Brandy

Liked: Cleanliness, staff & service
It was perfect for where we going reasson stsying there but wasnt many groceries stores or fast food places . And rhe stores they had there were high priced
Stayed 2 nights in Jul 2022
Response from ja on 10 Jul 2022
Hi, Brandy! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

2/10 Terrible

gary

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We didn’t stay there and no show still got charged and we need a refund can’t get it rip off people we are highly upset
Stayed 9 nights in Jun 2022
Response from jane on 11 Jul 2022
Sorry for the hassle you faced, Gary! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Emily

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from Christina on 2 Jul 2022
Hi, Emily! We regret the unpleasant experience you had with us. We are continuously working for improvement and we assure you it is awesome. Regards, Christina!

2/10 Terrible

Angela, Portsmouth

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this motel online for my son and grandson for 1 night while they visited Kings Dominion. It is a gas station truck stop. There were dead bugs everywhere. The toilet had not been flushed, I'm guessing from previous guest, and there were pills on the floor. I made my son IMMEDIATELY check back out and we booked a room across the street at a different hotel.
Stayed 1 night in Jun 2022
Response from Jane on 10 Jul 2022
Sorry for the hassle you faced, Angela! We have marked a note for the experience you had this time. Rest be assured, that we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

10/10 Excellent

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great last minute place to stay for the price.
Need a room last minute when we decided to stay the night well visiting kings dominion for the day. Book our room at 8:30 pm that evening they had a room available. Check in was quick and easy. Look of the hotel from the outside is not great but the room was okay and the beds were comfortable for a smoking room it didn’t smell like one that was nice. TV was great something to watch before bed. My husband Sadie the water pressure was good even thought the tub looked like it need to be redone it was clean just looked like it needed to be remodeled. We are not Bougie people give us a clean and comfortable bed and we are happy this please does the trick. Had a mini fridge and microwave also and they both worked. The blanket and linens on the beds were also very clean and comfortable.
Stayed 1 night in Jun 2022
Response from Simon on 10 Jul 2022
Thanks for rating us positively, Andrea! Glad to see that the services offered by us meet your expectations, we will endeavor to keep it up. Regards, Simon

4/10 Poor

Joseph

Disliked: Cleanliness, property conditions & facilities
Would not recommend
property is old and not well maintained. In the back of a dilapidated truck stop, grounds were unkept, pool was closed, stagnant water standing on pool cover. Overall, so unappealing we just left - lost our money - just not worth the risk of a bad experience. Hotel.com's site stated one room left. The place was practically deserted - many rooms empty; might be most rooms are unusable. Site also stated a rating of 4 - should be a one. Would not recommend.
Stayed 1 night in Jun 2022
Response from Ammy on 10 Jul 2022
Hi, Joseph! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Devin

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Filthy
Stayed 1 night in Jun 2022
Response from Ammy on 11 Jun 2022
Hi, Devin! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia.

2/10 Terrible

Nicole

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Roach Motel
This was the worst experience of my Adult Life. Roaches were everywhere! On the wall, coming out of the Alarm Clock! I could not sleep, checked early! Btw: This is a Truck Stop Motel, check in is At the Gas Station Register...yes the gas station...you should take this place off your list....i wish i could get a refund..
Stayed 1 night in May 2022
Response from Jane on 23 Jun 2022
Hi, Nicole! We are sorry to know that your experience with us has not been a pleasant one. We will work on your feedback to provide the best possible experience next time. Regards, Jane!

2/10 Terrible

Bruno

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
This “hotel” didn’t have a real lobby. The staff was not very attentive. The room was dirty and the door was missing the lock. Definitely do not recommend staying here. Didn’t feel like a safe place
Stayed 1 night in May 2022
Response from Simon on 23 Jun 2022
Hi, Bruno! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Simon

2/10 Terrible

Stephen

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad stay
Room was dirty run down and smelled. The only reason we stayed is because we had been on the road all day and could not go further without a little sleep. Only stayed 4 hours. Would not recommend to anyone.
Stayed 1 night in May 2022
Response from Ammy on 14 May 2022
Hi, Stephen! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Amelia

10/10 Excellent

amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Another Great Stay
Amazing stay once again!!! My little family loves this hotel. There is a little courtyard in the middle of the hotel which is perfect for little humans who get stir crazy in a room. I would recommend it over and over if you want a quiet no-hassle stay!!!
Stayed 2 nights in May 2022
Response from Jane on 19 May 2022
Hi, Amanda! It feels great to see that our guest had a nice stay. We will feel obliged if you give us a chance to serve again. Have an amazing day ahead. Regards, Jane!

10/10 Excellent

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I had a very nice stay;
It was quiet, clean, staff was amazing. I had a fridge and microwave in my room. I would stay here again. We stayed 2 nights the kids liked it to.
Stayed 2 nights in Apr 2022
Response from Cheshta on 28 Apr 2022
Thank you for rating us with such awesome words, Amanda! We will strive to keep up with your expectations always. Regards, Ivy

2/10 Terrible

Seth

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don’t stay here
This facility is disgusting. It’s attached to a truck stop. Be warned. It’s creepy. It smells like cigarettes and fuel. The front desk is also where you pay for gas.
Stayed 1 night in Apr 2022
Response from Joey on 19 Apr 2022
We are sorry for the inconvenience caused to you, Seth! We will surely look into this issue and will put our best efforts to enhance your experience. Regards, Joey

4/10 Poor

Keith

Travelled with family and small children, Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
For a cheap stay, it was okay. Next time I will pay more and stay across the street at a MUCH cleaner hotel.
Stayed 1 night in Apr 2022
Response from Cheshta on 12 Apr 2022
Apologies for the problems you had faced, Keith! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

4/10 Poor

Tabetha

Travelled with group
Disliked: Amenities, property conditions & facilities
I liked the beds and the shower. I didn’t like that they cleaned our room and never gave new towels and they threw some of our stuff away and locked us out of the room.
Stayed 2 nights in Apr 2022

2/10 Terrible

Patricia

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
This property was a truck stop. There was nothing on the description that stated it was a truck stop or we wouldn't have booked this hotel. The restaurant that was suppose to be on site was shut down for good. The whole place was run down. We were afraid to leave the room after dark. We had trouble sleeping because we were afraid that someone might mess with our car.
Stayed 2 nights in Apr 2022
Response from Philip on 5 Apr 2022
Hi Patricia, Sorry for the trouble faced. We have duly noted your feedback and will ensure better services in the future. Have a nice day ahead :) Regards, Philip

4/10 Poor

Titania

Travelled with family
Disliked: Property conditions & facilities
Pictures are deceiving!!!
I have stsyed at other OYO locatuons and this by far is not it. From the outside it loks like a wrong turn motel. Its very run down.The picture are not what this place looks like at all. The rooms are not in this condition by far.
Stayed 1 night in Apr 2022
Response from Cheshta on 5 Apr 2022
Hi, Titania! We are truly sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time. Regards, Ivy

8/10 Good

Tim

Liked: Staff & service, property conditions & facilities
For the price, this is a good hotel. Close to the interstate and Im sure they get busy because of the amusement park across the street. Wish they would've had a coffee maker in the room, it was $2 for a medium at the small truck stop/ hotel lobby.
Stayed 3 nights in Mar 2022
Response from Tom on 30 Mar 2022
Thanks for applauding, Tim. We would love to stay updated and posted with your future reviews as well. Regards, Tom

2/10 Terrible

Michelle

Stayed 3 nights in Mar 2022

2/10 Terrible

Abigail

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I was not able to even get in to check into my room. The doors were locked and no one was at the front desk. I ring the doorbell five times and no one came to answer it. I called their number to try to get someone on the line and it was just automatic. I could not get someone on the line at all. I had to make a last minute reservation somewhere else and spend more money to have somewhere to stay. I lost my $113 I spent to stay at this doswell hotel and I want my money back.
Stayed 2 nights in Mar 2022
Response from Jane on 23 Mar 2022
Hi, Abigail! We are sorry that the stay turned out to be an average one. We have updated the feedback and the issues that troubled you with our team. Regards, Jane!

6/10 Okay

Linette

Travelled with family
Traveling with family may not be for you
Looks like an up an coming hot spot just not so right now. My daughter found shoes under our bed from a previous stay. Toilets weren’t scrubbed so well. We traveled as a family of four and were only supplied with towels and wash clothes for two. Was told someone would bring more but that request never happened even though they were asked twice. This location is also a truck stop families should know that upon description. No room phones in case of emergency or just to call for room needs. Rooms are updated. Could not lock the deadbolt but the extra latch did provide a sense of security. We went to kings dominion so this location was convenient just needed a little more attention to detail in cleaning and I. The needs of your patrons. Has a 24 hr store which has a lot of things in case you forgot something in your travels.
Stayed 1 night in Mar 2022
Response from Jackson on 22 Mar 2022
Hi Linette, Thank you for taking out your valuable time to rate us. It seems that you are not completely satisfied with our services and we will surely put in our best effort to keep up with your expectations in the future. Regards, Jackson

4/10 Poor

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty old hotel. Would not stay there again. Fit what do you expect for less than $50
Stayed 1 night in Mar 2022
Response from Cheshta on 12 Mar 2022
Apologies for the problems you had faced, Joseph! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Ivy

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Nasty You’ll be lucky if the sheets are clean roaches
Stayed 2 nights in Feb 2022
Response from Jane on 13 Feb 2022
Sorry for the hassle you faced, We have marked a note for the experience you had this time. Rest be assured, we will strive to ensure a pleasant stay with us in the future. Regards, Jane!

2/10 Terrible

Joanna

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Not as clean as it looks in pictures we been here for a week now an still after asking no one came to give clean towels or sheets no coffee maker or microwave in room it says they’re too . I’ve even asked for stuff to clean up the room myself so they don’t have to and still get ignored
Stayed 2 nights in Feb 2022
Response from Ammy on 10 Feb 2022
Hi, Joanna! We are sorry for finding that your experience with us was not nice. We will certainly be working on your feedback to provide you with the best possible experience next time Regards, Amelia

10/10 Excellent

Esra, Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient and comfortable.
Stayed 1 night in Jan 2022
Response from Bryce on 22 Jan 2022
Thank you for rating us highly. We are glad to know that the services offered by us meet your expectations and we will endeavor to keep it up. Regards, Bryce