Rockvale Holidays

Breakfast was clean and nice

This is an adorable boutique hotel, I just think they spent so much time designing it fabulously that they didn’t think about functionality, the rooms are swanky but there are no doors to separate the bathroom so the clear glass shower and frosted glass water closet (toilet) are just out there for whoever is staying with you to share the experience, lol, so make sure you’re ok with that much intimacy, not a lot of towels and washcloths, only had one washcloth, it seems the rooms are just for one person, I’m not a fan of the community body wash containers, I just think it’s not sanitary, give me the individual travel size ones, the shower is zero entry (not step up to get in or lip to keep water in), so you can’t put a towel down bc the door sweeps the floor, two people can’t get ready in the bathroom either, no hooks to hange jackets etc on, there are way too many hotels around so I wouldn’t stay here again, getting a one bedroom suite and paying way more will take care of all of those issues if you do stay, I think, the rooftop bar was amazing, views from the rooms are awesome, too. Very expensive to stay here, valet $73, water in room $12, no perks, except location near all the hot spots and restaurants and bars. Had brunch at their restaurant downstairs, slow service, food good, was there for a bday party, great food and service, though weren’t very detail oriented (hot reception room, food passes slow, event coordinator forgot to do the champagne toast),

Front desk accidentally charged me $1050 in pending charges instead of $450. I brought it to their attention and they said it would take 10 days to clear. Then charged me $30 over my total bill upon checkout. And then when I checked my Hilton account online, it looks like they charged me another $30 on top of the $30 extra checkout charge, exceeding amount of total bill stated upon check in. I will need to take this up with their front desk again! I am very frustrated with their lack of attention to detail. That said here are the pros to property: driveway, room, hallway and pool were super nice. Cons: mistake-prone front desk, lobby was very mid with tacky furnishings, restaurant was slow and also mistake-prone

Staff was the best we have stayed with, location was perfect for our running race. First time to Nashville will return and stay at the JW