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Reviews of Hotel San Giusto

3 out of 5
Hotel San Giusto
Piazza Bologna 58, Rome, RM

Reviews

7.0

Good

Rating 10 - Excellent. 39 out of 272 reviews" "
Rating 8 - Good. 107 out of 272 reviews" "
Rating 6 - Okay. 79 out of 272 reviews" "
Rating 4 - Poor. 27 out of 272 reviews" "
Rating 2 - Terrible. 20 out of 272 reviews" "

7.2/10

Cleanliness

7.4/10

Staff & service

6.6/10

Amenities

6.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Feng

Stayed 1 night in Feb 2024

10/10 Excellent

Greg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Had to stay here after a problem with my other hotel. Great place, a great location, a comfortable room, spacious bathroom. The only thing I would have liked would have been a little bit hotter hot water.
Stayed 3 nights in Dec 2023

4/10 Poor

Euan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Sep 2023

2/10 Terrible

Andrei

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities
By mistake reserved Thu, Jul 06 - Fri, Jul 07 2023 ( planed for Aug 06 - Aug 07, 2023 ) Asked after 10 minutes to change for desirable dates. They refused. Just steal my money ... Stay away from this hotel. Expedia did not help either.
Stayed 1 night in Jul 2023

10/10 Excellent

Vito

Liked: Cleanliness, staff & service, property conditions & facilities
Close to a train station, eateries and cafes. Breakfast was a generous buffet and rooms were clean
Stayed 1 night in May 2023

6/10 Okay

Andre

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel was very close to the Bologna metro station and only 10-15 minutes away from city center! The staff was friendly! The hotel room was small and there were 2 sets of stairs just to get to the elevator and when one is traveling with heavy suitcases, it is inconvenient. We arrived before check in time and I was told we would be able to keep our bags safe in a room until then but they states there was no more space, so they kept our luggage in the lobby. The hotel is located right next to a supermarket and has many restaurants around it. The area is very popular with younger adults as there is many bars around the hotel. It is just around the corner from the metro and takes only 10-15 minutes to get to Roma Termini! Staff was nice and helpful!
Stayed 3 nights in Apr 2022

4/10 Poor

Steven

Disliked: Staff & service, property conditions & facilities
Over priced hotel
Stayed for one night and i was glad that was only for that period. The room was poorly designed and lacked the rating of 3* to 4*. And the cost of nearly 50 € was way to over inflated. This is not a hotel that i would stay at again. Very poor and the decor is old and out dated.
Stayed 1 night in Jun 2021

10/10 Excellent

Joseph

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Jan 2020

2/10 Terrible

Mumtaz

Business traveller
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Never ever will recommend anyone
One of my worst experience to stay, was bitten with bedbugs and now having raised bumps all over the body. Been to doctor and was given antibiotics course for 4-6 weeks.
Stayed 1 night in Jul 2019
Response from Nadia on 18 Jul 2019
We are very sorry for the mentioned issues, we made a pest control.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in May 2019
Response from Nadia on 31 May 2019
Thanks for your review.

6/10 Okay

Verified traveller

I cannot review as the hotel was overbooked and they had to transfer me to a different property.
Stayed 2 nights in May 2019
Response from Nadia on 30 May 2019
We are sorry about the mentioned issue, we will do our best to avoid it in the future.

8/10 Good

Gary

Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2019
Response from Nadia on 28 Feb 2019
Thanks for your review.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
elevator
You go upstairs to access the elevator which is hard to do if you have 2 or more baggage especially it’s a Winding staircases. Elevator is good for 1 person if you have several baggage. It is hard for elderly
Stayed 1 night in Aug 2018
Response from Nadia on 27 Aug 2018
Thanks for your kind review.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel near Tiburtina
We have been to this hotel before and have enjoyed our stay each time.
Stayed 1 night in Jul 2018
Response from Nadia on 2 Aug 2018
Thanks for your kind review, we hope to host you again soon.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 17 nights in May 2018
Response from Nadia on 11 Dec 2018
Merci pour la votre opinion.

2/10 Terrible

amanda

Disliked: Property conditions & facilities, room comfort
Unfortunately this hotel is very old and ugly!
It’s best to look elsewhere. I feel bad for the staff who work there. The rooms were old and tiny. Toilet seat was cracked, the ceiling and windows just bad and you have to haul your bags up to the first floor in order to use the lift. The maids do a good job but it still doesn’t make up for the gross carpet and bedding. The breakfast was horrible. The only pro was the proximity to the metro.
Stayed 2 nights in Apr 2018
Response from Nadia on 6 Apr 2018
We are sorry for the mentioned issues, we will do our best to ammodernate the hotel and we hope you will give us a second chance.

6/10 Okay

David

Liked: Cleanliness, staff & service, room comfort
The hotel needs renovation. The beds are a bit sqeeky and could use softer pillows. Service at the front desk was pleasant and helpful. Breakfast was basic but adequate. This hotel has easy access to the metro and is close to long distance bus service. It's in a lively student area rather than a tourist area. It was inexpensive and good for a short stay.
Response from Nadia on 18 Apr 2017
Thanks for your positive review, we will do our best to ammodernate the hotel and hope to host you again soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quite and nice hotel
The stay was really nice, the friendly staff let us into the room even before the chek in time. Not so many people in the hotel - very quite. For breakfast there is a rich choice of good food and not many people to eat it. The area is a bit far from the center, but there is a metro right around the corner.

2/10 Terrible

Rui

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful receptionist...don't ever expect good customer care!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice place to stay in city centre, close to Metro
It's a nice hotel to stay in the city centre, the facilities in the room are a bit out dated, so not great. Lovely location about 2mins walk from the Metro station, with a 24 hrs shop next to it. Nice places to eat,etc

8/10 Good

Mirela, London

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service. Rooms were excellent and comfy. Would suit very well for families. Close to rome airport too.

8/10 Good

Piia, Tampere, Finland

Liked: Cleanliness, staff & service
This hotel is a good value for money and we loved the location, in not so crowded area. The staff can tell you everything you need to know. Great big thanks to the friendly lady who made the breakfast, was good! Metro right in the corner of the hotel, takes you almost anywhere you want to go.

6/10 Okay

Angela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Convenient neighborhood with Metro and bus service and close to the Tiburtina Train Station. Longish walk to Termini and a bit longer to tourist sights. Close to parks and to restaurants and food shopping. Friendly staff and reasonably decent breakfast. Broken elevator, broken television, sometimes broken plumbing and intermittent Wifi access. Large balcony that is kept locked without guest access. Guest rooms are largely populated with high school groups.

10/10 Excellent

Luis Enrique, United Kingdom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Excellent value for money. Hotel is yards away from Metro station. Hotel staff was incredibly kind and helpful. Left my phone charger in my room, came back after 2 days and they had kept it safe for me. Definitely recommend this hotel.

10/10 Excellent

Julio C, San Diego

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cheap/Comfy/Convenient!
Looking for a cheap place to stay w/ no frills but don't want to "slum" it? This is the place you're looking for. Just needed to stay one night until group reservation check in somewhere else. So all I needed was a bed & water coming out of some type of faucet. Single bedroom was pretty small, bed & sheets nothing special, but good value for the price. Bathroom was a pleasant surprise - it's palatial compared to the bedroom! Nice fixtures & sun lit. If you care, the TV was pretty small & had no channels in English... But you also probably should have stayed home. If you're a smart traveller & just need a place to sleep & shower so you can spend your $ on something you'll actually remember in this beautiful city, I would highly recommend this place. Sure, they still use actual metal keys, & the interior decor will take you back to the more glamorous days of 1970s Rome, but breakfast is included & a taxi to Tiburtina costs 6 Euros. I know a good deal when I see one!

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel
Everything OK just internet connections in room not so good. I had to go to the lobby to have better connection.
Response from Nadia on 8 Jul 2015
Dear guest, thanks for your positive review, we are sorry your mobile device had an issue with the internet connection. We are working hard to improve this service.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
small Rome Hotel
Luggage had to be carried up steep stairs some distance to a lift. Bed sagged.
Response from Nadia on 8 Jul 2015
Thanks for your positive review and for the suggestions that will help us to improve the service.

6/10 Okay

Joel, Rome, It

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Clean but dated hotel next to PiazzA Bologna
We stayed two nights while we were moving. The hotel Met our needs, nothing more. At one point I'm sure the hotel was really nice, but mow it is a bit sad.
Response from Nadia on 8 Jul 2015
Thanks for your positive review, we are sorry that you didn't appreciate our classical refurbishment.

8/10 Good

u1315

Disliked: Room comfort
average hotel
good location - just at the metro station. problem with the hot water in the room. the hotel would generally benefit repair of rooms and bathrooms!

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms in poor condition, grumpy staff
We had to change rooms three times- once because there was a smell of sewage in the room, then the taps weren't working and finally we were moved to a small room on our third night. The staff were reluctant to help and had incredibly poor customer service skills. The hotel is nice aesthetically but the rooms and service are of very poor quality and i would not recommend.
Response from Nadia on 26 Jan 2015
Dear traveller, we apologize for the problems you report, we will do our best to make more maintenance and avoid this situation in the future.

8/10 Good

rlt, nyc

Liked: Cleanliness, property conditions & facilities, room comfort
pleasant neighborhood hotel
Lively neighborhood and well run hotel on the whole. Concern about street noise was resolved by thick glass window and good AC. A little more attention to detail, e.g. a small maintenance issue that never did get addressed. Breakfast quite nice, and a smile will get you a fresh cup of cappuccino rather than the pitchers of cooling coffee referred to in other reviews.
Response from Nadia on 26 Jan 2015
Dear guest, thanks for your kind review, we are glad you liked the breakfast and the hotel. We will take into account your observations to offer a better service.

6/10 Okay

D&S, Melbourne Australia

Liked: Cleanliness
Near Roma Tiburtina train station
Hotel is an alternative to staying in the more tourist areas of Rome. Price wise it's good value and clean. If you travel by the alternative private Italo fast speed train it often only goes to Roma Tiburtina station (not Roma Termini). The hotel is about a 10-15 minute walk up a reasonable hill. We had two large trolley bags and it was ok put needs to be considered. Plenty of taxis if needed. The hotel has a lift but it starts on the first floor so we had to manhandle up a narrow flight of stairs (no hotel assistance). If you have a lot of bags it may be worth considering something with easier access. The best aspect of the hotel is the area which is definitely not full of tourists. There is a great local bar called the "Meeting Place" across the road and we also had a really good authentic meal at one of the local restaurants.
Response from Nadia on 26 Jan 2015
Dear guests, thanks for your kind review, we are glad you liked our value for money and cleaning.

6/10 Okay

BS, Hertfordshire

Disliked: Staff & service, property conditions & facilities, room comfort
Disapointed visit
Although the hotel is close to the metro, it is quite a distance from the major places of interest. the hotel may have been very good in the past, it now reqiures a major refurbishment. Avoid the rooms on the 6th floor they are not very good. the hotel is bed and breakfast only, no other facilities (no bar etc). The hotel was clean and the staff at reception were helpful.
Response from Nadia on 26 Jan 2015
Dear guest, thanks for your kind review, we are a 3 stars hotel and offer bed and breakfast. We are at few metro stops from Termini and Colosseo and close to the hotel there is the Mausoleo di Santa Costanza and several villas.

6/10 Okay

alanscoachdriver, London

Average But Dated
Very handy next to the metro station but a few stairs to the subway entrance. Also in the hotel the lift is on the first floor up a couple of flight of stairs which is not helpful. Dated interior but OK. Breakfast was OK but the service was slow and only one member of staff at any time. OK but there must be better hotels out there.
Response from Nadia on 27 Jan 2015
Dear guest, thanks for your review we are glad you liked the hotel and breakfast, we will use your observations to offer a better service.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, room comfort
Response from Nadia on 8 Jul 2015
Thanks for your feedback

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Pretty good for the price
Hotel was clean, AC worked fine, WIFI perfect, staff was helpful, breakfast was OK. It's not the most amazing hotel in the world, but considering the price, it is pretty good. I like the distance to the metro (subway) especially and how quite the hotel was. No complaint really.
Response from Nadia on 8 Jul 2015
Thanks for your positive review, we hope to host you again for your next Roman Holidays.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Response from Nadia on 8 Jul 2015
Thanks for your positive review.

10/10 Excellent

V, Stourbridge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Conveniently located & comfortable
Stayed here early in July - two sharing a twin room. The room was clean, comfy, with air conditioning which was really great as it was very hot in the city. Beds were comfy enough for a good nights sleep and the road is pretty quiet so we slept well. The rooms are cleaned daily - beds were remade and new towels supplied every day while we were out. Staff were pleasant and the breakfast was very sufficient and fuelled us for a day of sight seeing. The metro is located around the corner so the location couldn't be better for getting into the city and to all the main attractions. This is a really good hotel for those willing to stay outside of city centre to save some pennies - the metro passes are cheap and the services are quick and regular so we found it highly convenient. It's only a few stops away from the centre so you can be in the city within 10-15 minutes of walking out of your room. We were both really happy with our stay here and would stay here again.
Response from Nadia on 8 Jul 2015
Thanks for your positive review, we are very happy that you would choose our hotel for your next stay in Rome.

4/10 Poor

Traveler 1

Disliked: Staff & service, room comfort
Worst customer service
Our ac was not working. The guy at the front desk told me it would be an hour before someone would be there. That turned into 4.5! I asked to be switched to another room, he said they had none, but when I went online it said they still had rooms available. I told him that, and miraculously they had another room open up. What a joke. The room itself was really nice, so I'm bummed we had such a bad experience.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Tash, New Zealand

Liked: Cleanliness
Disliked: Property conditions & facilities
No frills, close to metro station.
Very small room and basic but reflected in the price, was decent value for money. Quiet location, walls a bit thin. Towels were a bit ragged but place was clean.

2/10 Terrible

Aaka

Disliked: Cleanliness, staff & service, room comfort
Bad Bad Bad...
I was told mixed reviews abt this hotel by my experience was pathetic. Firstly, the elevator was one floor up so me and my wife had to carry our luggage to a mini elevator. Then the room that was given to us didnt have the ac working. When asked they told us to change the room by ourselves. The room that was given was stinking so badly that we could hardly stay a night there. Next morning when we told manager our problems he literary stood up and gave me a staring look and told me to stay or leave.Worst ever experience and on top of everything breakfast served was the worst ever.

10/10 Excellent

Kathy, New Zealand - Auckland

Liked: Cleanliness, property conditions & facilities
Facilities: Nice ; Value: Affordable; Service: Basic;

10/10 Excellent

Norman, Australia - QLD - Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities
Facilities: Nice ; Value: Bargain; Service: Good, Courteous; Cleanliness: Lovely;

6/10 Okay

Chevy, Toronto, Canada

Liked: Cleanliness, staff & service
Budget hotel
Walls needed painting. Few steps from the subway. I did not find anything interesting for a tourist in the neighborhood. Appears to be an old hotel. Staff is friendly. If I were to visit Rome again, would looking for a hotel in the northern part of the city, maybe away from the train station ( Termini ). Would go back to this hotel if I could not find anything better for the same price.

8/10 Good

JoeN

Liked: Cleanliness, room comfort
Hotel San Giusto
This hotel is located at the Piazza Bologna metro station and is very clean and well maintained. This hotel was well worth the $110 per night and if I were returning we would stay there again. The breakfast buffet was very good.

4/10 Poor

Anonymous

Disliked: Cleanliness, staff & service, room comfort
Convenient, but not great.
The best thing the Hotel San Giusto has going for it is its relatively convenient location. It is just steps from Metro line A, which runs directly to Termini station, the Colosseo and Circus Maximus. There is also a full-service supermarket (with a fantastic bakery and deli) just outside the hotel entrance, which was great for picking up snacks and bottled water. The room was TINY and very difficult to move around in, and while it had an ensuite bathroom with shower, it took over 5 minutes for the shower water to warm up. The room had a private air-conditioner, which is an absolute must if you are traveling in Rome in the summer. The cable tv is all Italian tv stations, with the exception of CNN in English. There was a good-sized fridge in the room, with plenty of room for non-mini-bar items.We had problems at the very beginning with the Hotel San Giusto, which were sort-of fixed, but it was very frustrating. When I booked the room, I made sure to reserve a double-bed room. And my [...]reservation stated on its face that it was a double bed room reservation. When I called to confirm, the hotel clerk said that it was a single twin bed room! After much arguing with the clerk [...], it was resolved. Until I got there, and they told me that it was a 2 twin bed room, not the double bed room I had booked. Also, despite the fact that [...]reservation states that check-in is at 1:00pm, they will not let you check-in until 2:30pm, which was a huge hassle. Every day there were guests in the lobby waiting to be able to check-in. The breakfast provided is plentiful, but average. They have bread, cold-cuts, cheese, sweet rolls, juice and coffee (often cold). Tables were often not re-set after earlier diners had eaten breakfast.While the location was convenient, I would not stay there again.

6/10 Okay

Anonymous

Liked: Cleanliness, staff & service
Great location for the value
Location was excellent since the subway station was around the corner from the hotel. What's also convenient is that the grocery market is right next to the hotel, so you don't have to spend tourist prices for snacks, bottled water, etc. when you go to the tourist locations. Downside is that there is no elevator from the lobby to the 1st level. You'll have to haul your suitcases up the stairs, then take the elevator from the 1st floor to your room. There is also no safe in the room, only at the front desk. However, I got a great value on this hotel.