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Reviews of Imperial Suite

Imperial Suite
Via Madonna dei Monti, 91, Rome, RM

Reviews

7.8

Good

Rating 10 - Excellent. 21 out of 53 reviews" "
Rating 8 - Good. 17 out of 53 reviews" "
Rating 6 - Okay. 5 out of 53 reviews" "
Rating 4 - Poor. 4 out of 53 reviews" "
Rating 2 - Terrible. 6 out of 53 reviews" "

8.6/10

Cleanliness

7.8/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

2/10 Terrible

Smitha

Disliked: Staff & service, amenities, property conditions & facilities
No lift !!! Medieval How do u carry bags up the stairs Didn’t know about the lack of lift . I have stayed at other B/B in Rome that were similar but have lifts/Elevators . No water to drink expected to lug it up . It’s a travesty since I had already booked on Expedia Couldn’t get in touch with them because of Wi-Fi signal issues. My last day in Rome was not a good one .
Stayed 1 night in Apr 2024

10/10 Excellent

ALDO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Molto bella e ben curata nel centro storico di Roma
Stayed 3 nights in Mar 2022

10/10 Excellent

Lindsey

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020

10/10 Excellent

Krista

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing first time in Rome!
My husband and I took a two week trip around Europe for our honeymoon. Neither of us had been to Rome before, so we did a lot of research trying to find the best area to stay. Imperial Suite seriously is in the perfect location. It is right around the corner from the Colleseum and right next to the Roman Forum. Everything else is within walking distance as well. There is also everything you need just steps from the hotel such as shops and many restaurants. The one thing I will say is that it is a little difficult to find. This isn’t like your average hotel with the big entrance with a sign. It is directly across the street from the Ice Bar, but there is just a big wooden door without any real noticeable signage. We had to call them to be let in and then we had to walk up to the second floor. We were then met with a super nice young man who made us feel immediately welcomed. I would compare this to more of an Air B and B opposed to a hotel. It is very small with only a couple rooms, but the rooms were very cozy and inviting. Everyone we had contact with was extremely nice and always made sure we had everything we needed. They even provide breakfast which they bring right to your room! We were very happy with everything and really enjoyed our stay here! If we ever come back to Rome, we will absolutely stay here again!
Stayed 2 nights in Jul 2019

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best trip ever
Stayed 2 nights in Apr 2019

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place very close to Colloseum
Everything was good and clean. The morning breakfast was good. The Colloseum was a 4-5 minute walk, the Roman Forum was a 2 minute walk. The only complaint I had was that the lift was not available. It was locked every time we tried it. I don't know if that was the building the hotel is in though. But other than that, great stay.
Stayed 2 nights in Aug 2017

2/10 Terrible

Patricia

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Don't Stay Here
Do NOT book this hotel. It's impossible to find - entrance is unmarked in a narrow alleyway. Despite booking in January for a trip in late May and having a confirmation email 4 days prior to our stay we got there and were first told we were at the wrong hotel and then were told they did not have our reservation. All of this made more complicated by the lack of english by the one employee working there. I attempted to contact Hotels.com for help but got very little help because the phone connection was terrible and the Hotels.com customer service staff do not speak good enough english. The hotel "rebooked" us to another hotel where we had to pay extra and it turns out to be an apartment with no wifi, no soap, no free breakfast, etc. Now Hotels.com is telling me that I was given an upgrade and the property was also owned by the Imperial Suite and that free breakfast, etc. was not part of my original reservation. This is now 2 weeks after returned home and no one is helping resolve this issue. I doubt I will use Hotels.com again and I would tell anyone that does not speak Italian to definitely NOT book the Imperial Suite!!!
Stayed 3 nights in May 2017

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities
NEVER AGAIN
We were very un happy with this guest house and the customer service we received was non existent. When we booked, Hotels.com advertised you could check in up till 11 o'clock. We arrived at 7.45pm and no body was there. It took till after 9pm to get into the reception, AFTER WAITING OUTSIDE IN THE DARK and then another 2 hours to get into a room as no one was there!! When we received the room it wasn't the one we had booked and paid for it was a cheaper one. There was no contact information online or anywhere. It wasn't till we got into the building, another person staying had let us in, that there was a board with a contact number and email. The person who was whatsapping us has the worst customer service and we received nothing for the inconvenience that had happened. NOT EVEN A SORRY! I would never stay here again and wouldn't recommend that anyone does, because if anything does go wrong theres nothing they will do. It really ruined our trip and not even a sorry from the manager is disgusting.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel and very conveniently located. If you like old buildings with lots of atmosphere, this place is fantastic. The staff is very friendly and helpful. We really enjoyed staying in it. We were there for 5 nights and would definitely stay there again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A great place to stay.
What a great place this is. About 5 mins walk from the colosseum and the Forum was just at the end of our small street . The staff were great always happy to help with any queries. We stayed in the apartment , perfect for our needs. A continental breakfast was supplied every morning , delivered to your door at a time of your choice along with a freshly brewed coffee .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent - made our trip to Rome
Excellent location- Roman Forums literally at the end of the road (<100m), and the Coloseum about 600m away. The 'hotel' is more of a guesthouse, perfect for those sightseeing who are going to be out for most of the day. If you are looking for a hotel with a restaurant attached etc. this is not the hotel for you. That being said, this modern 'hotel' with no more than 4 bedrooms is a great alternative to your traditional hotel. As others have said its not well sign posted from the road as you would expect, and looks like another set of flats. The rooms themselves are incredible, modern, large rooms with good facilities. There is one room with a jacuzzi which they upgraded us to for the first night- which I would highly recommend booking if you can afford to. Staff are friendly and accommodating, bringing you breakfast in bed at your chosen time and helping if you want restaurant suggestions or directions. Overall this is a very good 'hotel'. The location, modern rooms, and friendly staff make the stay very enjoyable. It is a gem and you can guarantee the prices will go up when more people find out about it.

6/10 Okay

Robert, Sydney

Disliked: Room comfort
decent hotel in a great area
this hotel is situated in Monti a very nice area of Rome. The only noteworthy issue was that there was no electricity on the final day.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel with good facilities
The hotel was clean and almost new in an excellent location. Unfortunately the hotel did not take eftpos/credit card payment despite the booking being made with one. This meant we had to withdraw more cash for a fee, and the staff were not particularly helpful. This was a shame, as it coloured an otherwise good basic hotel

10/10 Excellent

Tania, Yalkingup, Western Australia.

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wow! What a find.
You probably couldn't find a room closer to the Colosseum. The suite is part of a 300+ year old building in a side street with restaurants, bars, shops and other accommodation. It is exactly the Italian experience we where looking for. Our suite was amazing. Modern, contemporary, very comfortable, spacious, lovely spa and bathroom. Daily breakfast, croissants, toast, fruit, tea, coffee provided.Rooms serviced daily. Elevator awaiting repair, suite on 2nd floor. Caught train from FCO to the Termini (last stop), then 75 bus from outside the Termini (across the square), get off at Cavour stop 5, walk to the last street on your right before the square, turn right then first right into the street. The door way is not signposted apart from the street number. It is opposite the Ice Bar.

8/10 Good

Charlotte, Sydney Australia

Liked: Staff & service, property conditions & facilities, room comfort
Great location - close to attractions
We stayed at the one close to the Colosseum. The hosts were very helpful. Rooms were big and renovated. Other rooms were undergoing renovation during our stay so it was a bit dusty but it was fine. The lift was also not working at the time but the caretaker helped with luggage. Light breakfast was provided which was nice.

2/10 Terrible

sad girl, g

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This hotel does not exist! Do not stay here!
My sister and I showed up and there was no hotel here! We trusted Expedia to get through their contacts but we were stranded in Rome with nowhere to sleep!

2/10 Terrible

MAURICIO

Stayed 4 nights in Jun 2023

10/10 Excellent

Anaysis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
bueno bonito y muy bien ubicado
la habitacion muy limpia y bonita, la habitación no incluía tina pero el baño siempre limpio y lo que mas me gusto fue la buena ubicación que tiene, ademas siempre estuvieron disponibles para resolver dudas y estar al pendiente de las visitas. me gusto mucho volveria a hospedarme allí
Stayed 2 nights in Jun 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Un accueil parfait, merci ! Une chambre spacieuse et calme. Un petit déjeuner copieux. Idéalement situé.
Stayed 2 nights in May 2023

8/10 Good

lisa

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stanza pulita e restrutturata d apoco...posizione fantastica,purtroppo la connessione inesistente e si trova al secondo piano senza l'utilizzo dell'ascensore....personale gentile ,colazione scarsa .....ma ci tornerei!
Stayed 3 nights in Aug 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me sorprendió mucho, porque cuando llegamos vi, un edificio muy deteriorado, pero por dentro todo nuevo, muy limpio la cama muy cómoda, y todo el personal muy amable, sin duda lo recomendaré.
Stayed 4 nights in Jun 2019

8/10 Good

Pierre

Très bon accueil.tres aimable. Chambre très bien située on peut visiter Rome a pied . Dommage lit en twin trop petit.
Stayed 3 nights in Nov 2018

6/10 Okay

Joseph

Liked: Cleanliness, room comfort
des gérant professionnels
un problème technique dans l’hôtel ne m'a pas permis d'y séjourné mais les gérant m'ont trouver une autre chambre du même standing et proche du Colisée. tout s'est bien passé.

8/10 Good

Mathilde

Liked: Cleanliness, property conditions & facilities, room comfort
Bon hôtel très bien situé
Très bon séjour à Rome. La proximité de l'hôtel avec les sites touristiques y est pour quelque chose car très pratique. La chambre était propre.

2/10 Terrible

SONG, 영국

Disliked: Property conditions & facilities, room comfort
익스피디아에서 예약사항과 달라 실망한 호텔
첫번째, 찾기가 어려웠음 호텔을 알리는 표지가 없었음---늦은시간 한참을 헤맸음(구글지도위치와 호텔위치가 다름) 두번째, 익스피디아에서 예약한 사항(Suite, 더블침대, Hot Tub)과 맞지 않아 돈이 너무 비싸게 느껴짐 세번째, 조식 또한 Suite 라는 이름에 맞지 않음 네번째, 익스피디아에서 예약한 호텔 이름과 실제 호텔들어가 알게된 이름, 그리고 구글지도에서 나오는 이름 모두가 다름 다섯번째, 예약이 안되어 있다는 얘기를 들음. 익스피디아로 부터 호텔에서 나의 도착시간을 알려달라는 메일을 받았는데 무슨 영문인지 모르겠음

8/10 Good

Benji, Rome

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel bien situé, agréable et confortable.
L'hôtel est très bien situé, à quelques pas du colisée et de l'ancien forum Romain. De nombreux bar et restaurants à proximité. Personnel accueillant parlant anglais. Attention cependant l'hôtel n'est pas très bien visible, il faut bien regarder l'interphone.

6/10 Okay

zora, nantes

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
chambres d hôtes bien situe pour visiter......
We a Rome en famille: logement très bien situé a proximité du Colisée .Quartier animée .Restaurants a proximités. A 100m du metro . Proche de la gare termini.

4/10 Poor

thierry, rome

Disliked: Property conditions & facilities
Très déçu
Présenté comme hotel,il s'avère être un B&B...dans un immeuble!!! Pas d'accueil,nius avons été reçu par le responsable sur le pas de La porte. Pdj innommable,aucine réception de signal sur la télé et le spa ne marchait pas...alors que javais réservé spécialement cette suite pour ca.

10/10 Excellent

Katrin, nordsjælland

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Uerfaren Romfarer blev behageligt overrasket over dette til prisen helt fantastiske hotel, med venligt, hjælpsomt og tilstedeværende personale. deres normale arbejdstider er fra 7 morgen til 8 aften. men selv når receptionen ikke er bemandet er det ikke svært at få hjælp ved at bruge deres kontaktnumre (særligt SMS via Whatsapp fungerede upåklageligt) At hotellet så lå 50 meter fra Forum Romanum og ca 300 fra Colesseum var en særdeles positiv overraskelse, for selv om denne beliggenhed var så tæt på seværdighederne, så herskede der lokalstemning lige uden for døren.

2/10 Terrible

ESCP, Torino

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Da evitare - da incubo
Siamo arrivati alla reception (2ndo piano senza ascensore) e la camera non c'era quindi ci hanno detto di andare in un'altro albergo dove avevano prenotato una camera per noi. Ci hanno fatto andare a piedi (15 minuti in salita sotto il sole con la valigia) alla reception dell'altro albergo. Dopo aver fatto il check in, abbiamo scoperto che la camera si trovava a 15 minuti a piedi dalla reception in un'altra via (quindi di nuovo 15 minuti a piedi con le valigie sotto il sole). Nell'altro albergo dove siamo stati collocati non era inclusa la colazione (mentre noi la avevamo pagata). Il giorno dopo siamo dovuti ritornare alla reception del albergo per pagare la tassa di soggiorno. Il proprietario del imperial suite non ci è venuto incontro dal punto di vista economico. Oltretutto ha lasciata la ragazza giovanissima della reception in questa situazione (gentilissima e che si scusava in continuazione). Lei cercava di chiamare il proprietario che non rispondeva mai alle sue chiamate. Ciliegina sulla torta: alla reception del albergo sostitutivo ci hanno poi confermato che questa situazione accade spessissimo. Evitatelo, per me è stato un incubo.

10/10 Excellent

Lars Morten, Gjøvik

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lite "hotell" med kun 5 rom.
Hotellet har kun 5 rom, ligger i 3.etg i ei bakgate i nærheten av Colosseum. Etter innsjekk får du nøkler for alle dører, fra gata til rommet. Enkel frokost på rommet til den tiden du ønsker.vAnbefales.

8/10 Good

fabien

Liked: Cleanliness, property conditions & facilities, room comfort

8/10 Good

Gert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mycket bra
Rom var en väldigt fin stad o från hotellet var det väldigt nära till mycket sevärdheter.

8/10 Good

Eddy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Alice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super chambre, super personnel, je recommande
Super chambre, le personnel a été très gentil et accueillant

8/10 Good

MATTHIEU, Toulouse

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prestations au top tres bien placé proche de tout Léger moins : la boîte de nuit en face de l hôtel et la sortie vers 5-6h du mat des viandes saoules ... Sinon parfait

4/10 Poor

Mirjam Wilhelmina

Liked: Cleanliness, room comfort
Disliked: Staff & service, property conditions & facilities

10/10 Excellent

Giorgio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente. Hay una persona que se llamq Miguel que los atiende como en casa. Muy educado y cordial Demasiado recomendado. Revisar que hay 2 con el mismo nombre, este es el que queda cerca a piazza venezia

8/10 Good

Fablaure

Liked: Cleanliness, property conditions & facilities, room comfort
Excellent emplacement
Cet établissement est plus un appartement qu'un véritable hôtel. La façade n'est pas très accueillante mais notre chambre était quasi neuve, très propre, et contenant tout le nécessaire, très calme. Petit-déjeuner simple mais appréciable. Très bien situé: à 5 minutes à pied du forum, du palatin et de plusieurs restaurants, 10min à pied du Colisée et de la place de Venise. Arrêts de métro à proximité.

10/10 Excellent

fabian, valencia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habiltacion muy amplia y luminosa
Habitaciones muy amplias y al tener cocina te da la opcion de manejar tu dieta y costos , muy buen servicio el de servir el desayuno en la habitacion , muy recomendable .

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ROMA W IMPERIAL SUITE
Z czystym , jak wynajęty pokój , sumieniem polecam każdemu kto planuje pobyt w Rzymie.Warunki znakomite.Świetna lokalizacja.Urocza,tętniąca życiem uliczka z klasycznym włoskim klimatem.Obsługa bez zarzutu.Najciekwsze obiekty w zasięgu własnych nóg.

8/10 Good

Alejandra, Buenos Aires, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, cerca de todo!
La ubicación te permite estar cerca de todos los puntos principales de la cuidad, metro, ómnibus, etc. El aspecto de la entrada desconcierta, pero adentro el hotel es muy lindo y con muchos detalles de categoría.
La habitación doble con cama adicional
Vista desde la estación Colosseo, a pasos del hotel

8/10 Good

johan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Appart hôtel très agréable
Nous avons beaucoup apprécié séjourner dans cette hôtel. Tout était parfait. Idealement situé puisqu'il se trouve à deux rue du Colisée et à deux rue du forum.

4/10 Poor

Verified traveller

Disliked: Staff & service, property conditions & facilities, room comfort
It's a converted apartment, not a hotel
Expedia made it appear as if this was Hotel, but it is an apartment that is being converted.There is no entrance, just a very narrow door and a name on the doorbell. The elevator has been out of work since 2 months at least, which is whn they started this. The interior is nice materials, but we had in 1 night 5 times electricity failures only within this complex. Not upstairs nor downstairs, just there. With 38 degrees outside temperatures, the airco not working so many times is an issue. The breakfast consists of fresh coffees, and the rest are pre-packed things you normally don't by in the cheap supermarket. I realize people have to start somewhere, but please Expedia, this is not as advertised and should not have been offered. Any price paid was too much, and the price charged this was not cheap.

8/10 Good

Reza, Stockholm

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Prisvärd med hjälpsam personal.
För det första detta är inte ett riktigt hotell, det är en våning i en flerfamiljshus, och därför det är svårt att hitta den (hotellet ligger mittemot Ice club mycket lättare att fråga efter Ice club än hotellets namn. Hotellet har väldigt bra läge, nära de viktiga sevärdheterna, nära busshållplats, billigt glasställe och uthyrningsställe för motorcykel. Personalen är hjälpsam. rummet är väldigt fräsch och har fungerande AC. Hotellet ligger på våning två och huset har hiss MEN verkar att vissa boende får använda den och inte hotellgäster. enkel frukost som serveras i rummet men inget märkvärdigt.

8/10 Good

GLAYDYS, Tampon ile de la reunion

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Très bon sejour. Appt agréable et propre. Au centre de toutes les activités. Petit bémol, pas de wifi dans la chambre.