Check-in and out was horrible. First we waited long for check in and was not able to do check out with anyone. Second, a set of 3 keys was pretty annoying and scary to loose. Third, I was over charged for “taxes” I texted the girl Cassandra who seemed very friendly at first, but was so unprofessional to not even text back when I asked about the over charge and the check out process. No shampoo, or soap for individual rooms; all rooms share (not so sanitary) Only good thing I must say, the location is great and room was comfy. Luckily, we only stayed for one night, don’t think I could’ve been there longer.