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Reviews of numa | Portico

numa | Portico
Vicolo del Leonetto 23, Rome, Città Metropolitana di Roma

Reviews

8.6

Excellent

Rating 10 - Excellent. 25 out of 43 reviews" "
Rating 8 - Good. 9 out of 43 reviews" "
Rating 6 - Okay. 5 out of 43 reviews" "
Rating 4 - Poor. 2 out of 43 reviews" "
Rating 2 - Terrible. 2 out of 43 reviews" "

9.0/10

Cleanliness

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

4/10 Poor

Choucry

Liked: Cleanliness
Disliked: Property conditions & facilities
Everything was fine except the size of the room which is 200 x 250cm which is the size of a king size bed, couldn't find space to open my luggage, not suitable for crossophobic people. Other than that the room was clean, quiet and close to everything u need.
Stayed 7 nights in Dec 2023
Response from numa Guest Experience Team on 14 Feb 2024
Dear Choucry,We are thrilled to hear that you had a great experience with us. We are sorry to hear your experience with the room size but we also have bigger size rooms in other categories. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Mariella

Liked: Cleanliness, amenities, property conditions & facilities
Response from numa Guest Experience Team on 14 Feb 2024
Dear Mariella,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Mariella

Liked: Cleanliness, amenities, property conditions & facilities
Response from numa Guest Experience Team on 14 Feb 2024
Dear Mariella,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!Best regards,numa Guest Experience Team

10/10 Excellent

Nicola Jane

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The central location was perfect for walking to all the sights we wanted to see - the Trevi Fountain, Pantheon, Vatican and Colosseum. Quite noisy on the Friday night with a party going on in the apartment opposite, but this wouldn't be a problem in colder weather with the door closed.
Stayed 4 nights in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear Nicola Jane,We are thrilled to hear that you had a great experience with us. Your kind words are greatly appreciated and we look forward to seeing you again soon!Best regards,

4/10 Poor

Michelle

Travelled with group
Liked: Amenities, property conditions & facilities
No customer service. AI intercedes in communication. No one calls you despite 5 requests. If you run out of toilet paper or the AC doesn’t work to bad for you. It’s a one night wonder. That’s it. We left early in frustration
Stayed 3 nights in Oct 2023
Response from numa Guest Experience Team on 15 Nov 2023
Dear Michelle,Thank you for your feedback. We are happy to read that you loved the location. On the other hand, we are sorry to hear that there was no AC during your stay. All the hotels in Europe generally have a ventilation system and not the traditional Air conditioning. This system works as both a cooling system in summer and heating during winter. It is centralised and changed automatically as per season by the authorities. The comfort of our guests is our top priority. We would love to get the chance to follow up with you on your bad experiences. We’ll bring this up with our teams and see what we can do. Please let us know if you would like to discuss this personally, and we will get in contact with you. We would be delighted to be able to convince you of our services the next time you visit us.Best regards, numa Guest Experience Team

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, room comfort
Clean rooms, great customer service
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear Jessica,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

2/10 Terrible

Karen

Travelled with family
Disliked: Room comfort
Bad experience.
You are on your own at this property. There is no one on site and it is bare bones at best. The area out side has vagrants at night and broken glass and trash. There are odd offers when entering and the rooms are minimalistic at best. The bathroom was redone and updated as it’s best feature. Breakfast included is a bit of a walk 5-10 minutes away at a restaurant that the hotel has a deal with. I was looking for a higher level of accommodation and felt let down. I moved to another hotel as soon as possible and of course the hotel refused a refund of the last two days. The website should mention that this is more in line for a young backpacker on a budget although this wasn’t that inexpensive to give that impression. Coming in from a late flight we had to maneuver past a vagrant bathing in the alleyway next to the opening of the hotel. Safety was a concern.
Stayed 4 nights in Sep 2023

10/10 Excellent

SAUL

Liked: Cleanliness, property conditions & facilities
Awesome place to stay !!!!
Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear SAUL,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

john

Travelled with family
Liked: Cleanliness, room comfort
Not a bad place at all.
The check in is done completely online, and can be a real pain in the butt. The What’sApp functionality was quite helpful, but if you don’t have it before you leave home, you may be screwed. The outside isn’t hopeful, but it was really nice inside. The shower was tiny.
Stayed 2 nights in Aug 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear john,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Danilo

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I had no idea this was a automated hotel but everything went surprising great. They have lockers in the lobby you can use to store your stuff and the rooms were great.

10/10 Excellent

Stephen

Travelled with family, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location - everything from the Coloseum to Vatican City is within a 30 minute walk or €10 cab ride. Check in is all done online via email or text and very easy and convenient. There is a grocery store 2 minute walk away and dozens of restaurants, cafes, etc. It is somehow in the center of everything, yet still quiet because it is on a small side ally. Highly recommend.

10/10 Excellent

zohara

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great location right in the center of Rome and within walking distance to many of the main city attractions. Rooms were large and comfortable and the kids enjoyed the free mini bar. There is no reception and there was no daily housekeeping, but they left plenty of towels, so it was fine with us. They are very responsive and helpful through messaging. Overall, we were very pleased with the hotel.
Stayed 3 nights in Jul 2023

10/10 Excellent

Alexandra

Travelled with family
Liked: Amenities
Thanks for the snacks and water
Stayed 2 nights in Jul 2023

10/10 Excellent

Alisa

Stayed 3 nights in Jul 2023

10/10 Excellent

Lily-Ella Vicki Kay

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Was a lovely hotel. When we first arrived the street didn’t look the most welcoming due to graffiti on the building next door however the hotel was lovely. There was a security guard there at most times of the day who was lovely and friendly. Was helpful having early check in and loved the online process. The room was very nice, especially since there was wooden window covers as well as black out curtains making sleeping easy when it was still light out. Had free use of the mini fridge and a large free bottle of water which was nice. No complaints at all.
Stayed 5 nights in May 2023

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This is a quaint establishment in a great location. Lovely interior design, although no staff on site, the WhatsApp service was a very quick method of dialogue in queries such aa fresh towels etc. Walkable to Spagna metro and so many restaurants nearby along with a local supermarket too. Well located to get to all the local tourist sites. Quiet, clean would definitely recommend!
Stayed 5 nights in Jun 2023

8/10 Good

Amelia

Travelled with family
Liked: Cleanliness, room comfort
The room was reasonably clean although a dusty film under the bed lost them a star. The safe did not work but otherwise the compact room had everything we needed. Ideally situated for walking the city with excellent cafes and restaurants nearby.
Stayed 4 nights in Jun 2023

10/10 Excellent

JAVIER, EL PASO

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The property was great overall. The room was clean and the main bedroom big enough. The other room was kind of small. I love the process where everything is done electronically. The safe boxes were very useful.
Stayed 3 nights in Jun 2023

2/10 Terrible

Kimberley, Chicago

Disliked: Amenities, property conditions & facilities
Zero value for the (high) cost. Dirty walls in room. Walls are paper-thin and you hear EVERYTHING from adjoining rooms, halls, lobby entrance. Electricity issues so Wi-Fi, air conditioning and elevator availability was spotty. When issues reported, I was told that my complaints were “subjective” (!) and that I should use earplugs to deal with all the noise (!)
Stayed 3 nights in Jun 2023

10/10 Excellent

Janelle

Liked: Cleanliness, amenities, property conditions & facilities
The property was in a fantastic location, it was compact but cute.
Stayed 3 nights in May 2023

10/10 Excellent

Maya

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Loved that it was close to everything but was also quiet & safe.
Stayed 3 nights in May 2023

8/10 Good

Linda D

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
When they say the are digital only - they are not kidding! I was a bit worried about getting the info for entry/room due to not having wi-fi once we landed, but luckily the info came thru while in an area that had it. Otherwise....? We were here for 3 days, and no one cleaned the room/made the bed during our stay. And for us, that was fine. Our room came with a frig stocked with 2 waters, 2 bottles of beer and 2 sodas - which was greatly appreciated. Also appreciated that there was an expresso machine in the room. Air conditioning too! On the last day, we checked our luggage in the lockers available in the lobby. We followed the directions, but once locked, couldn't open again. We texted on What's App and someone got a staff person to open our locker within 30 minutes. If you are not phone app savvy, this may not be the place for you. But if you are adept at navigating in this manner and are low maintenance, this will be perfect!
Stayed 3 nights in May 2023

10/10 Excellent

RONALD

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel with everything needed close
Stayed 4 nights in May 2023

10/10 Excellent

Kayla

Liked: Cleanliness, property conditions & facilities
Best hotel ever! Walkable to everywhere!!!! We loved it. Super clean and quiet too!
Stayed 7 nights in May 2023

10/10 Excellent

John David

Liked: Cleanliness, amenities, property conditions & facilities
An excellent place to stay. Had everything I needed.
Stayed 3 nights in May 2023
Response from numa Guest Experience Team on 14 May 2023
Dear John David,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Julie

Liked: Cleanliness, room comfort
Stayed 5 nights in Oct 2022

6/10 Okay

Rosario

Liked: Amenities
Was not made aware from Expedia this was a hotel with only online check-in. After many hours traveling, I arrived and followed the directions. I couldn’t get in the room . The hallway was extremely hot and I suffer from a severe medical condition. I continued to follow directions and the door wouldn’t open. They changed the security code and still didn’t work. I made a recording of it. They advised to go downstairs. I was sweating profusely. They said someone would be there. I waited a longtime. Then I noticed a young man in jeans speaking on the phone in Italian talking what sounded like a personal matter. After 15 minutes he said in English, “301”. That was my room number. He was kind and helped. However, the experience was not pleasant.
Stayed 2 nights in Oct 2022

10/10 Excellent

Chandra

Liked: Cleanliness, amenities, property conditions & facilities
I liked the privacy. Close to everything. It’s an older building so you can smell the sewer, but very clean and safe
Stayed 5 nights in Oct 2022

6/10 Okay

Kayla

Disliked: Cleanliness, amenities
Room and building smelled old and of cigarette I did reach out to customer service and they told me someone would come clean the room again the next day. I also requested an extra pillow, was told they were downstairs, there were none downstairs. I was given one single pillow. The next day, housekeeping was cleaning other rooms and after I again requested a pillow they came to bring it. They did not offer or ask to clean the room but then told the customer service that I refused a cleaning however I had not been asked. They asked at that time if I wanted a cleaning and it was 4pm, I had been out all day and just got back to the apartment, so no at 4pm when I was back to rest I did not want a cleaning. They had ample opportunity to clean the apartment. Although the neighborhood is very quiet, The noise level from housekeeping, other guests, and doors slamming is extremely loud and disturbing. There is also some sort of alarm above the door that flashes a light all night long. The door is old and the bottom has a large gap from the floor, making the hall light come through all night and the noise even louder. I would consider this place an upgraded version of a hostel. It is fine for a couple nights stay, but it is overpriced for what you are getting. I would not pay over €90 per night for this room.
Stayed 3 nights in Sep 2022
Response from Marta on 11 Oct 2022
Dear Kayla,Thank you for your feedback.We're sorry to hear that your stay with us was not up to standards. We've passed on your words regarding the smell and cleanliness to the employees concerned. We'll continue to do our absolute best to make sure this won't happen again. Nevertheless, we hope to see you again.Best regards,numa Guest Experience Team

8/10 Good

Aniello

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Clean reasonably comfortable bedding great cleaning staff centrally located and a great value
Stayed 2 nights in Sep 2022
Response from Denis on 22 Sept 2022
Dear AnielloWe want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!

6/10 Okay

Brian

Travelled with partner
Disliked: Cleanliness, amenities
It’s a cheap, no-frills option in central Rome. Unfortunately the property smells like a mix of trash (lobby area and rooms) and occasional sewage (rooms). We ran out of toilet paper and it wasn’t clear how we get more. The exterior lights are not illuminated on one side making for a dark and unsafe-feeling alley. The bed and room are reasonably comfortable.
Stayed 4 nights in Sep 2022
Response from Marta on 11 Oct 2022
Dear Brian,Thank you for your feedback and your suggestions to improve the general comfort. We're working hard to enhance our processes and every suggestion helps us find ways to do that. We're sorry that we weren't able to meet your expectations, and we hope that we can convince you to visit us again as we grow.Best regards,numa Guest Experience Team

8/10 Good

Mohammad ali, Toronto

Stayed 6 nights in Sep 2022

10/10 Excellent

kareem, waterloo

Stayed 1 night in Aug 2022

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Das Hotel hat eine Toplage im Stadtzentrum von Rom, es liegt gegenüber der Engelsburg. Es ist keine Rezeption vorhanden, die Kommunikation läuft über Internet. Fragen werden dort sofort beantwortet. Das Haus ist sehr hellhörig, Ohrstöpsel liegen im Zimmer bereit. Außerdem ist dort ein Wasserkocher, eine Kaffeemaschine und ein Kühlschrank vorhanden. Eine Supermarkt liegt gleich um die Ecke-
Stayed 13 nights in Sep 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear Peter,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Ouassim

Stayed 3 nights in Sep 2023
Response from numa Guest Experience Team on 18 Oct 2023
Dear Ouassim,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We're working hard to enhance our processes, and every feedback helps us find ways to do that. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

6/10 Okay

Barbara

Travelled with family
No housekeeping services, rooms are super small. Great location

10/10 Excellent

Tania

Liked: Cleanliness, amenities, property conditions & facilities
Muy bien ubicado y muy limpio
Stayed 3 nights in May 2023

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Alles super!Zentral gelegen!Würden wir wieder buchen
Stayed 4 nights in May 2023

10/10 Excellent

stephane

Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Hôtel très bien situé ,très calme ,propre et équipement nécessaire .
Stayed 3 nights in Apr 2023
Response from numa Guest Experience Team on 1 May 2023
Dear stephane,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

8/10 Good

cristina

Stayed 1 night in Mar 2023
Response from numa Guest Experience Team on 20 Apr 2023
Dear cristina,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,

10/10 Excellent

Massimo

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Tutto bene

8/10 Good

Santoro

Stayed 3 nights in Oct 2022

8/10 Good

Monica

Liked: Cleanliness, room comfort
Stayed 7 nights in Sep 2022
Response from Denis on 22 Sept 2022
Dear MonicaWe want to thank you for your feedback!It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon!